Senior Community Manager

JOB OVERVIEW This role is responsible for owning and representing the English-speaking World of Tanks community at a professional level. You will act as a key bridge between players and the product, combining strong game knowledge, analytical capability, and clear communication to support both community health and business decisions.  The role requires someone who can confidently engage with players, interpret sentiment, and communicate effectively across a range of situations, from day-to-day interactions to high-visibility and live-audience settings. Therefore, the role is best suited for someone with prior experience.  You will work closely with publishing, social media, competitive gaming, and livestream teams to deliver a cohesive global strategy.  REPORTS TO Senior Community Manager  WHAT WILL YOU DO? * Own and actively manage the English-speaking World of Tanks community across official platforms. * Act as a credible voice of the product, demonstrating strong in-game knowledge, including mechanics, meta, systems, and player behavior. * Translate community sentiment into clear, structured reports with actionable insights for internal stakeholders. * Communicate effectively in high-visibility and complex situations, including interactions with content creators and community leaders. * Represent the product in live and high-visibility formats, including livestreams, presentations, or community events, with clear and confident communication. * Drive engagement through discussions, initiatives, and community-led activities. * Identify and support key community contributors and creators. * Monitor, analyze, and report on community KPIs and sentiment trends. * Collaborate cross-functionally to ensure consistent messaging and execution of publishing plans. * Proactively support a constructive and engaged community environment. WHAT ARE WE LOOKING FOR? Must-have * Excellent written and spoken English, (C1-C2). * Deep, practical knowledge of World of Tanks, with active gameplay and strong understanding of the game. * Minimum 2 years of professional experience in community management, gaming industry strongly preferred. * Demonstrated ability to analyze feedback and produce clear, structured reports. * Strong communication skills, including the ability to speak confidently and clearly in front of live audiences and in high-visibility situations. * Strong understanding of PC gaming culture and online communities. * Analytical mindset with experience tracking and interpreting community KPIs. * Ability to work flexible hours, including evenings and weekends when required. Nice-to-have * Experience hosting or participating in livestreams, presentations, or public-facing content. * Experience organizing community events, both online and offline. * Familiarity with social media and content strategy. * Project management experience. * Experience with tools such as JIRA, Confluence, and analytics platforms. * Additional European languages e.g. German or Polish.  WORK MODE * Hybrid (2-3 days of work from the office). * Relocation and immigration support provided for candidates ready to relocate at short notice. WHAT WE VALUE IN THIS ROLE? * Strong game credibility, with the ability to speak confidently about World of Tanks beyond a surface level. * Clear, structured communication in both public-facing messaging and internal reporting. * Professionalism in complex situations, staying composed and solution-focused when engaging with passionate or critical community members, including content creators. * Confidence and presence when communicating in live or high-visibility environments. * Ability to turn feedback into insight by identifying patterns across multiple regions and translating them into meaningful recommendations. WHAT SUCCESS LOOKS LIKE? * You are seen by players and creators as a credible, informed, and consistent voice. * Your reporting provides clear insights that support decision-making, not just summaries of sentiment. * You contribute to a constructive and engaged community environment, including during challenging moments. * You communicate confidently and effectively in live and high-visibility situations. * You build productive relationships with community leaders and creators, even when perspectives differ.  BENEFITS Benefits and perks are tailored to the local market and culture. Our benefits in Prague include: * 5 weeks of Annual Leave per calendar year * Additional paid time off  * Sick Leave Compensation, Maternity & Paternity Leave Benefits   * Career development and education opportunities within the company * Meal card contribution * Public transportation allowance * Premium private healthcare * Mental well-being program (iFeel) * Multisport Employee discounts * Personal Gaming Account  * Coffee, fruits, and snacks in the office * Company events * Seniority Awards   * Referral program - You can recommend the best talents to the company and receive a reward   PLEASE SUBMIT YOUR CV IN ENGLISH TO ENSURE SMOOTH PROCESSING AND REVIEW. ABOUT WARGAMING  Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz. Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.   Reports to: Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine the exact "day-to-day" duties. Decisions will take into account the Leasing Consultants skills, experience, career goals, and how the individual best fits the working requirements of the community.     ESSENTIAL FUNCTIONS/RESPONSIBILITIES SALES AND MARKETING * Warmly greet prospective residents and create a personal connection while determining needs and preferences * Professionally present the community and homes along with specific features and benefits * Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner * Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease * Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors * Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.) * Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily * Ensure the office, clubroom, home models, and “market ready” homes are in impeccable condition * Share promotional ideas and events for marketing timeline * Assist in Social Media advertising as directed by the Manager * Assist in the preparation of move-ins such as walking home, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager * Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents * Address and complete all other duties as assigned   Customer Service * Understand and support the customer experience vision for Mill Creek Residential * Communicate service guarantees and customer service standards to prospective and current residents * Take ownership to personally address and resolve customer concerns in a timely professional manner * Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers * Contribute ideas for improving resident satisfaction to the Community Manager * Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention * Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied * Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager * Address and complete all other duties as assigned * Embody the Mill Creek mission, values and brand promise in all that he or she does   OPERATIONAL STANDARDS * Complete all new lease and renewal paperwork, including related addendums * Attend any training classes/meetings as required or recommended by management * Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager * Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily * Post Craigslist ads daily to generate traffic * Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills * Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates * Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations * Address and complete all other duties as assigned     EDUCATION AND/OR EXPERIENCE   * High School diploma or equivalent (GED) preferred * Commitment to, and passionate for, providing outstanding customer service * Strong communication skills (written and verbal) * Multi Family, single family rentals, built to rent, or related property management experience, retails sales or hospitality experience     SKILLS/SPECIALIZED KNOWLEDGE   * Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication * Ability to take ownership of resident issues and/or concerns and come to a resolution * In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community * Continuous research of area competitors such as pricing, amenities, features etc. * Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software * Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division * Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices * Capable of travelling between two or more communities, if necessary * Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked   ABOUT THE BENEFITS OF JOINING THE MILL CREEK TEAM * Competitive compensation * Comprehensive medical, dental and vision * Employer sponsored short and long term disability, Life and ADD insurance * 401k with employer matching * Paid time off benefits: Vacation, Sick, Holidays