Customer Success Manager, Enterprise PST

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Hawaii or near one of our West Coast offices for our hybrid or remote working models. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. This posting is for Second Shift, in which your working hours would be 12pm-9pm PST. We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models, Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped, they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. COOL THINGS YOU’LL DO MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. WHAT YOU NEED We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: * Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting * Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) * Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching * Experience building and maintaining complex mission-critical production database systems * Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. * Broad awareness of customer workloads and use cases, including performance, availability, and scalability * Experience analyzing issues holistically, from the application tier through the database, down to the storage * Genuine desire to help people * Ability to think on your feet, remain calm under pressure, and solve problems in real-time * Desire and ability to rapidly learn a wide variety of new technical skills * Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help BONUS POINTS * Experience managing large scale databases (e.g. RDBMS, NoSQL) * Experience with authentication systems such as LDAP, Kerberos, AD * Experience using or managing MongoDB * Experience using distributed version control systems, and in particular git * Experience using any cloud services stack such as AWS, Azure or GCP * Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators. SPECIAL REQUIREMENTS * Be a US Citizen SUCCESS MEASURES * In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training * In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam * In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 1273373875 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $90,000—$176,000 USD

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. LEAD. STRATEGIZE. TRANSFORM. JOIN US AS A PROFESSIONAL SERVICES PRACTICE MANAGER! Are you ready to own your impact at the forefront of the data revolution? As a Services Practice Manager, you’ll be a key driver in transforming businesses through cutting-edge cloud data solutions. You’ll collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements—all while working with the best minds in the industry! This role is completely remote and can be based anywhere in the Eastern Timezone. WHY THIS ROLE? * Be a Market Leader: Own and execute a strategic vision for Professional Services. * Drive Meaningful Change: Work with clients to unlock the power of data and fuel digital transformations. * Lead from the Front: Manage high-impact projects, ensure seamless delivery, and drive revenue growth. * Collaborate with the Best: Work cross-functionally with top industry experts to shape the future of cloud data solutions. * Crush Your Goals: Meet and exceed bookings, utilization, and consumption targets while delivering exceptional customer experiences. WHAT YOU’LL DO: * Spearhead services sales execution and project delivery success for key accounts. Engage C-level executives to create and execute services roadmaps that drive real business outcomes. * Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting. * Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions. * Lead high-performing teams while ensuring top-tier customer satisfaction. AS A SERVICES PRACTICE MANAGER, YOU WILL: * Report to an Consulting Practice Director on the Americas Professional Services teams * Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives * Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts. Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries. * Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team * Be the Professional Services point of contact for your accounts, through the following: * Help create and execute on the overall vision for services - both sales and delivery * Own the services delivery roadmap (proposals, closing services opportunities and delivery) * Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients * Develop scope and associated SOWs for customer services engagements * Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success * Understand and help optimize business operations processes for services sales * Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team) * Provide bookings forecast and demonstrate strong command of your book of business * Align services engagements to key customers business outcomes * Drive alignment with executive sponsors and/or customer stakeholders * Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery * Serve as the initial point of escalation for customer and project team * Own project outcomes and manage project financials (revenue forecasting and expense management) * Maintain a high level of customer satisfaction as reflected in customer survey scores * Collaborate with Education Services team for training delivery * Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc) * Deep collaboration with AE/SEs on the account for account strategy * Own and contribute to internal process improvements across your team and the broader Professional Services organization * Develop expertise within their aligned market through working closely with other Practice Directors, Sales teams, and Global Industry Leaders to understand transformational specific use cases and through external research on the current business and technology landscape for your customer base. OUR IDEAL SERVICES PRACTICE MANAGER WILL HAVE: * 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting * Direct experience, ideally within the respective market (see job title), in a Data Warehousing, Business Intelligence and/or Cloud field * Strong understanding of business solutions of our target clients, leveraging data as an enabler. Examples include Customer Data Platforms, cross-industry Data sharing, AI, personalization, etc. * Proven track record of meeting booking, utilization, and consumption (or similar) targets * Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery. * Strong organizational skills, ability to work independently and manage multiple projects simultaneously * Differentiator: Big 5 or boutique strategy consulting experience, ideally with experience achieving or exceeding sales targets. * Differentiator: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent) * Differentiator: Experience in designing, leading, influencing and selling functional solution sets (e.g. Digital Marketing, Supply Chain optimization, Manufacturing Re-engineering) or cross-functional Digital Transformations. WHY JOIN OUR PROFESSIONAL SERVICES TEAM: * Unique opportunity to work on a truly disruptive software product * Get unique, hands-on experience with bleeding edge data warehouse technology * Develop, lead and execute an market-changing initiative * Learn from the best! Join a dedicated, experienced team of professionals Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com