Global Customer Success Enablement Lead

MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud. You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world. You are prepared to be one of the founding members of a 24/7/365 global cloud operations team. Cloud Operations Engineers will be responsible for day-to-day duties such as creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace. FedRamp engineers are specifically tasked with supporting our government customers in our FedRamp Atlas environment. This includes SLED (State and Local Government and Education), various federal agencies, and other customers that leverage FedRamp. At MongoDB you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems. RESPONSIBILITIES * Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base * Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools * Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents * Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution * Automate routine monitoring and troubleshooting tasks * Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution * Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure * Inform executive leadership and escalation management personnel of major outages * Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers) REQUIREMENTS * Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years) * Expertise with Linux system administration, configuration, troubleshooting * Experience in monitoring, system performance data collection and analysis, and reporting * Expertise with networking technologies like DNS, TCP/IP, etc. * Knowledge of database operations and concepts * Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure) * Capability to write small programs/scripts to solve both short-term systems problems * A CS/CE degree or equivalent experience * At least 1 of the following programming languages: Java, Go, Python, Javascript * A keen interest in learning new things SPECIAL REQUIREMENTS * Be a U.S. citizen or U.S. national. Due to the nature of this role and access requirements for FedRAMP environments, this position requires work to be performed on U.S. soil. * Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently). * Willingness and ability to work 2nd shift weekend hours (3pm - 12am EST; Saturday - Wednesday)  NICE TO HAVE * MongoDB * Splunk * Kubernetes BENEFITS INCLUDE * Competitive salary, equity, pension and health insurance * Regular performance, compensation and development reviews * 20 weeks Maternity & Paternity leave to spend time with new arrivals ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273487224 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $90,000—$176,000 USD

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE The Revenue Journey Office (RJO) is part of Global Revenue Operations. It manages the tools and processes for Elastic's revenue journey. This role specifically focuses on managing all pre-pipeline and top-of-funnel prospecting activities by our sales team. As a Program Manager, you will own and continuously improve key business processes and systems from the Customer Awareness to Opportunity Qualification stages of the revenue journey. You will work with teams from Sales Development, Inside Sales, Mid-Market & Enterprise Sales, Revenue Operations, Marketing/Demand Generation, IT, and Product. Your goal is to develop strategies for and optimize prospecting systems, tools, and processes. Your efforts here will improve our sellers’ productivity, accelerate pipeline generation, and support Elastic's growth. WHAT YOU WILL BE DOING * Align the strategy, governance, and continuous improvement of global revenue processes and systems supporting inbound lead qualification, outbound prospecting, and pipeline generation. * Create standard prospecting journeys in collaboration with your business stakeholders. Define playbooks, success milestones, and health metrics. Establish seamless handoff processes between SDRs, IAEs, and Field Sales to ensure leads convert to opportunities faster. * Serve as the tool strategy owner for key prospecting systems (e.g. Surfe, ZoomInfo, Sales Navigator, Demandbase), ensuring solid data quality, governance, automation, and user adoption. * Lead cross-functional initiatives that simplify daily prospecting workflows, reduce manual data entry, and improve the overall user experience for SDRs, IAEs, and AEs. * Partner with stakeholders across Revenue Operations, Sales Development, Inside Sales, Field Sales, Marketing, IT, and Product to prioritize enhancements, manage change, and drive adoption of new capabilities. * Establish program governance. Define success metrics (e.g., lead conversion rates, meetings booked, pipeline generated) and reporting that will measure tool adoption, the health of top-of-funnel processes, and overall business impact. * Evaluate new technologies and vendor capabilities while helping shape the revenue operations roadmap for the pre-pipeline ecosystem. * Actively identify cross-functional risks to your program and the strategy for your prospecting ecosystem, and work to mitigate those risks. * Coordinate and collaborate with other RJO program managers to evaluate the impact to the overall Revenue Journey sales ecosystem. WHAT YOU BRING * 5–8 years of program management, revenue operations, sales operations, or business transformation experience in a high-growth B2B SaaS environment. * Proven success leading large initiatives involving cross-functional teams, business processes, systems, and organizational change. * A solid knowledge of the B2B revenue lifecycle is important, with deep expertise in top-of-funnel motions. This includes managing inbound and outbound prospecting strategies and understanding SDR/IAE/AE productivity metrics. * Experience translating business requirements into scalable processes and system-centered solutions while balancing governance with field usability. * Top-notch analytical and problem-solving skills with experience using data to identify opportunities, measure outcomes, and influence decision-making. * Outstanding communication, stakeholder management, and executive presentation skills with the ability to build alignment across global organizations. * Deep experience with Salesforce, as well as sales engagement and prospecting tools (e.g., Outreach, Salesloft, ZoomInfo, Surfe, Lusha, LeanData, Demandbase, 6sense, Gong). * Skilled with AI-enabled prospecting workflows, global operating models, and modern pipeline generation tactics. * Experience with enterprise-scale governance is preferred. This role is ideal for someone who enjoys solving complex operational challenges, building scalable programs, and influencing how a global revenue organization operates at the top of the funnel. Your work will directly shape how Elastic prospects, sells and grows with customers worldwide.   #LI-AM2 Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.   The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.  These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.   An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $113,100—$178,900 USD The typical starting salary range for this role in the select locations listed above is: $135,900—$215,100 USD ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.