Operations Team Lead, Turin

Your mission at Voi The Site Manager is responsible for ensuring our operations run as smoothly, safely and efficiently as possible by leading our fleet operations team. In this role, you will be responsible for our Warehouse in Turin and you will play an integral part in Voi’s performance by combining people management with process improvement and execution. This will include: * Supervising and ensuring high performance in the teams, fostering a sense of teamwork and belonging across all warehouses * Ensuring best in class standards for our scooters by working with the team to make sure we provide the highest service for our end users * Collaborate with internal stakeholders to plan and structure the workflow in the field and warehouses, including shift planning, following up on performance and implementing standard operating procedures * Working hands-on with the maintenance and repairs of vehicles to ensure a high-quality standard, extend vehicle lifetime and minimise cost * Act as a safety role model and work actively to create and maintain a safe work environment. You will be managing all the people in our warehouses * Be the point of contact for external parties, e.g., 3PLs, landlords, staffing agencies and local business associations * Collaborate with our Talent Acquisition in screening and interviewing new team members, owning their onboarding and training them on in-field and warehouse tasks What you'll need to embark We’re looking for a leader with a proactive and strategic mindset who also enjoys working hands-on and has experience working with multiple projects and stakeholders in a fast-paced environment. In addition to being fluent in English, we believe the right person has: * 3+ years of previous work experience within logistics, operations, etc, preferably in a high-paced environment * Experience managing large teams * General knowledge of digital work tools (MS-office, G-suite, ERP systems) and data tools (e.g. Tableau). * Curious about new technology and AI, and confident using digital tools to streamline your daily work. * General understanding of business management, financial and leadership principles. * Excellent communication skills, leadership training and conflict resolution. * A valid driver's license for Italy Why Voi? Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe's #1 micromobility company * Get “skin in the game” through our employee options program and play a crucial part in developing our warehouses * Have a direct impact on our continued success and the development of the micromobility industry in the Italy * Work with inspiring, motivated and fun colleagues towards a common goal

La tua missione in Voi Voi, l'azienda leader in Europa nella micromobilità, sta espandendo le sue operazioni a Torino, e cerchiamo persone motivate per unirsi al nostro team come Fleet Specialist. Potrai lavorare in due aree diverse, in base al carico di lavoro: 🔧 Team Meccanico: sarai responsabile della manutenzione e riparazione dei nostri vehicoli, garantendo che siano sempre in perfette condizioni e fornendo supporto al team sul campo 🚐 Team sul Campo: utilizzerai i nostri furgoni elettrici per svolgere diverse attività nell'area di Torino, assicurando che le nostre operazioni siano il più efficienti possibile Le tue attività quotidiane: * Gestione della logistica di raccolta e fornitura dei vehicoli Voi ⚙️ * Ricerca e raccolta di vehicoli danneggiati 🛴 * Sostituzione delle batterie 🔋 * Riparazioni rapide in loco 🔧 * Diagnosi e riparazione di veicoli rotti 🔧 * Riciclo e smontaggio di veicoli non riparabili ♻️ * Supporto in magazzino nell'accettazione e imballaggio di nuovi veicoli e batterie 🔍 * Supporto al team sul campo per identificare veicoli danneggiati, liberare spazi di parcheggio o rimettere in ordine veicoli caduti 🤝 Cosa cerchiamo: * Patente di guida italiana valida (potresti guidare i nostri e-Van) * Buona conoscenza della tua città e abitudine a guidare in ambito urbano * Spirito di squadra, capacità di lavorare in autonomia e in gruppo * Mentalità pragmatica orientata alla soluzione dei problemi * Capacità di mantenere la calma in situazioni di stress (traffico, parcheggi difficili...) * Buona forma fisica per il trasporto di carichi pesanti Condizioni di lavoro: * Turni: 5 giorni su 7 (turno fisso) * Orario: ruolo con turno notturno, che include lavoro regolare nei weekend in base alle esigenze operative * Contratto: tempo determinato di 12 mesi * 📞 Nota: il nostro team Talent Acquisition è basato in Spagna, riceverai una chiamata da un numero spagnolo (+34) Perché lavorare con Voi? * Unisciti all'azienda leader della micromobilità in Europa, una delle scale-up in più rapida crescita * Contribuisci direttamente allo sviluppo dell'industria della micromobilità a Torino * Collabora con un team motivato, diversificato e appassionato * Fai parte della rivoluzione della micromobilità per città più pulite, silenziose e sostenibili 👉 Pronto a intraprendere il tuo viaggio con Voi? Candidati ora! _English Version_ Your mission at Voi For the position as a Fleet Specialist, you'll have the possibility of working in two different areas, depending on workload and suitability. We have our mechanical team, where you will be responsible for the maintenance and repair of our vehicles. This means keeping our scooters in top shape and provide strong support to our team on the ground. We also have our In field team, where you'll be utilising our vans to perform different tasks in the Turin area, making sure our operations runs as efficiently as possible. Here are some exciting tasks awaiting you as a Fleet Specialist: * Ensuring the logistics of collecting and providing Voi scooters⚙️ * Searching for and collecting damaged scooters 🛴 * Battery replacement🔋 * Performing quick on-site repairs of the scooters🔧 * Diagnosing and repairing broken vehicles🔧 * Recycling and dismantling vehicles that cannot be repaired ♻️ * Assisting with the acceptance, packaging, and provision of new vehicles and batteries arriving at the warehouse🔍 * Supporting our on-site team as needed, whether it's identifying damaged vehicles, clearing parking spaces, or setting up fallen vehicles🤝 What you'll need to embark * Italian Driving License. The reason for this is you may be required to drive one of our e-Van's occasionally * In-depth knowledge of your city and you’re used to driving in your city * Responsible team player that can manage tasks alone and also work well together in a group * Ability to motivate others and to share knowledge within the team * Pragmatic problem-solving mentality that executes tasks, finds solutions and works hard to reach the team targets and OKR’s * Ready to navigate your city in a van under any weather and traffic conditions * Has the ability to react calmly to stressful situations (poor parking, traffic…) * You have a physical condition that allows you to carry heavy loads * PLEASE NOTE: You may be required to go through a DBS Check for this role. Job conditions * NOTE: Our Talent Acquisition is based in Spain; you will receive a phone call from a Spanish number (+34)! * Working shifts: 5 out of 7 (Fixed shift pattern) * Working hours: This is a night-shift role and includes regular weekend work, based on operational needs. * Contract type: 12 months Fixed Term contract Why Voi? Working at Voi is more than just a job; it's a personal Voiage where you'll grow as a professional and be part of a diverse team and culture that's committed to making a positive impact on society. In addition to this, you'll have the opportunity to: * Join Europe's leading micromobility company and one of the fastest-growing scale-ups * Make a direct impact on our ongoing success and contribute to the development of the micromobility industry in Turin. * Collaborate with inspiring, motivated, and diverse colleagues who share a common goal * Be a part of the micromobility revolution and help create sustainable cities that are clean, quiet, and free from pollution Are you ready to embark on the Voiage with us?