
Stripe · Toronto
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ...
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the
most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission
is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone's reach while doing the most important work of your career.
The Revenue and Financial Automation (RFA) team at Stripe is building a modern, revenue-focused, financial management platform for
fast-growing, digital-native companies.
Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time
payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts,
delivering Usage-Based Billing, and providing recovery and retention tools to prevent customer churn.
As an engineer on the team, you'll be responsible for shaping and building a suite of products that let our users model and
operate their business more efficiently. You'll work on projects that span technologies, systems, and processes where you'll
design, build, test, and ship code every day. In this cross-functional role, you'll collaborate with experts in infrastructure,
security, design, and operations to build business-critical internal and external features that power Stripe users around the
world.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you
are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
success
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Support Experience engineering teams build and improve Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand user research to continuously improve it. Providing great support to users of all sizes is culturally important to everyone at Stripe. We are a group of capable, friendly, user-oriented engineers that partner closely on this problem with Stripe’s world-class design, product, and operational teams. This includes the external-facing support interfaces (https://support.stripe.com/), content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. WHAT YOU’LL DO As a Full Stack Software Engineer on the Support Experience team, you will build engaging, responsive user interfaces that make it truly enjoyable to get help from Stripe. You will have the opportunity to scale the contact platform that connects Stripe users with the teams that are best equipped to help them. This might involve implementing new API endpoints for use across multiple products, iterating on data pipelines to maximize visibility into our support operations, or adding to our billing pipeline so that we can offer paid support plans in new regions. We're also at the center of a genuine AI inflection point. Stripe's support operation is mid-transformation — AI-driven interactions have crossed a major threshold, and 2026 is about pushing that further. Join now to help build the foundation during the most consequential period in the org's history. RESPONSIBILITIES * Build, operate, and improve support products for all of Stripe’s users, from one-person startups to Premium Support users and large enterprises. * Work side-by-side with user-facing teams to understand their needs, develop short-term and long-term solutions, and deploy those solutions across our global 24/7 support operation. * Improve the internal tools that empower our user-facing teams to build new case-solving workflows, publish dynamic, localized content to our user-facing support site, and answer every support request with the right context for any user. * Own problems from end to end, managing complexity and engaging directly with stakeholders to think through everything from business impact, to reliability and operability, to the pixel-perfection of individual support interactions. * Uphold Stripe’s high standards for engineering and product quality and mentor newer team members to do the same. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You have a strong technical background, including 2-5+ years of experience building impactful products or systems at scale * Enjoy being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users both internally and externally * Write high quality code that is tested thoroughly, supported by clear documentation and has appropriate production observability * You are empathetic with users, both internal and external, and strive to create a better experience for all customers * Enjoyment in working with a diverse group of people with different expertise * Proven ability to stitch together many different services and processes together even if you have not worked with them before * Uphold best practices in engineering, security, and design PREFERRED QUALIFICATIONS * Proficient in JavaScript (React) & Ruby; language can be learned and we care much more about your general engineering skill than knowledge of a particular language or framework * Previous experience building engineering solutions focused on support
ENGINEERING MANAGER, AI CONVERSATION PLATFORM WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. WHAT YOU’LL DO RESPONSIBILITIES * Driving an ambitious vision for AI/ML that benefits our users * Setting the technical & process direction for the team based on business goals * Brainstorm and coordinate product integrations with partner teams * Proposing new ideas and building prototypes * Be an integral part of a larger ML community internally & externally * Hire & develop a world-class team to deliver high-quality ML systems. * Coach engineers to help them grow in their careers and maintain a high bar WHO YOU ARE We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You are comfortable with ambiguity, love to take initiative, and have a bias towards action. MINIMUM REQUIREMENTS * Have at least 4 years of experience managing ML teams * Experience working as a Machine Learning Engineer, Applied Scientist or equivalent Individual Contributor. * Lead by example in high-growth, high-impact, ambiguous environments * Have experience building & shipping ML systems. * Hold yourself and others to a high bar when working with production systems. * Thrive in a collaborative cross-functional environment PREFERRED QUALIFICATIONS * Experience in shipping LLM & RAG systems
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Learn more at tradercorporation.com. This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. --- About the CMS Registry Solution The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions and other lenders. The platform automates the full lien lifecycle—registration, amendment, search, monitoring and discharge—to protecting lenders, reduce risk and ensure compliance, and provides value-added features such as lien validation, asset monitoring and fraud detection. We’re actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience. Current work includes containerizing services, upgrading .NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA. You’ll join a small, critical and high-impact team (engineers, product owner, engineering manager) focused on solving real customer problems with durable systems. You’ll be expected to own a major slice of the platform, lead technical execution for key initiatives, and raise the quality bar through strong engineering judgment. What You’ll Do: Build & Evolve Critical Systems * Design and implement scalable, resilient backend and frontend services using .NET (Core / 6+ / 8), Angular, and RESTful APIs * Lead registry modernization initiatives, including containerization of legacy .NET workloads, runtime upgrades, and improvements to deployment and operational reliability * Contribute to data-layer improvements, focusing on performance, scalability, and operational reliability Own Architecture & Technical Decisions * Drive technical design discussions and make pragmatic architectural decisions within the team * Integrate observability, security, and performance best practices into system design * Balance technical excellence with delivery needs when evolving existing systems Build With an Ownership Mindset * Own solutions end-to-end, from design through deployment and production operation * Establish and improve CI/CD pipelines using GitHub Actions and contribute to standardized engineering practices * Take accountability for reliability, operational outcomes, and continuous improvement of owned systems Collaborate & Lead * Collaborate closely with Product, Platform, and other engineering teams to deliver production-ready capabilities * Mentor and support other engineers through code reviews, design discussions, and day-to-day technical leadership * Act as a role model for strong ownership, technical quality, and constructive collaboration What We’re Looking For: Must Have * Strong hands-on experience building production systems with .NET and C# (modern .NET preferred) * Experience working with AWS services such as EC2, S3, CloudWatch, and IAM * Proficiency in Angular, TypeScript, and RESTful API design * Solid understanding of SQL Server and relational data modeling (managed database experience a plus) * Comfort operating in production environments and learning from real-world feedback * Demonstrated experience leveraging AI-assisted development and testing tools to improve productivity, code quality, and operational efficiency * Clear communication skills and a collaborative, ownership-driven approach * A builder’s mindset: If you can think it, you can build it. If you build it, you own it. Nice-To-Have * Experience with Docker, Terraform / CloudFormation, or Kubernetes-based platforms * Background in system modernization, refactoring, or legacy platform evolution * Experience with database performance optimization * Exposure to AI-driven QA (e.g., Playwright, Cypress with AI integrations) What’s In It For You? We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. Benefits from Day 1 * Gym discounts * Employee and Family Assistance program * Virtual wellness events * Conferences & training budget * Regular internal training programs Financial planning * Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection. Competitive salary * Annual bonus structure * 3% CPP matching --- The base salary range for this position is CAD $140,000 – CAD $190,000. This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings. Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position. Vacancy Status: This job posting is for an existing vacancy.