Director, Account Management

Position Director, Account Management (Enterprise)   Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan   CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   Role Overview  The primary mission of the Rocket Now Enterprise team is to strengthen strategic partnerships with key enterprise clients across the food delivery industry, while proposing solutions that drive long‑term and sustainable growth. This role plays a critical part in expanding and scaling the Enterprise business by developing sales strategies for major enterprise accounts, leading contract negotiations, managing relationships, and maximizing customer value whilst managing a team. Beyond managing key accounts, you must be able to analyze diverse data sets to identify growth opportunities and elevate overall team capability and performance through outstanding people leadership and organizational management.   What You Will Do * Own and execute the Rocket Now Enterprise sales strategy, driving sustainable revenue and profit growth across key enterprise accounts through structured account planning, pipeline management, and commercial execution. * Lead strategic relationships with major corporate clients, building long‑term partnerships with senior decision‑makers, understanding complex client needs, and positioning Rocket Now Enterprise as a critical growth partner. * Design and deliver customized enterprise solutions, including contract structuring, pricing, service models, upselling and cross‑selling initiatives, to maximize customer value, retention, and lifetime revenue. * Scale and manage the Enterprise Account Management organization, setting clear targets, establishing KPIs, coaching high‑performing teams, and continuously strengthening consultative sales capabilities. * Leverage data and insights to identify growth opportunities, analyzing customer performance, behavioral trends, and commercial metrics to improve account outcomes and inform strategic decisions. * Drive cross‑functional execution across Product, Operations, and Marketing, ensuring seamless delivery of tailored enterprise solutions and alignment around strategic customer priorities. * Identify and incubate new enterprise business opportunities, contributing to Rocket Now’s long‑term growth by expanding partnership models, categories, and revenue streams.   Basic Qualifications * 12+ years of progressive professional experience, including a minimum of 7 years in B2B sales and/or enterprise account management, with demonstrated ownership of complex, high‑value accounts. * Proven success driving enterprise partnerships, including contract negotiation, commercial structuring, and sustained revenue growth with large or strategic customers. * Strong customer‑centric mindset, with exceptional negotiation, communication, and interpersonal skills to influence senior stakeholders and build trusted, long‑term relationships. * Excellent strategic execution and prioritization skills, with the ability to manage multiple concurrent initiatives, balance competing priorities, and deliver results in fast‑moving environments. * Highly analytical and solutions‑oriented, able to anticipate risks, diagnose problems, and apply structured thinking to address business and project‑level challenges. * Passion for continuous improvement, with a track record of optimizing processes, policies, and ways of working to support scalable growth. * Strong cross‑functional collaborator with global communication capability, fluent in Japanese with business‑level English to operate effectively across diverse internal teams and international stakeholders.   Preferred Qualifications * Sales experience in e‑commerce, quick commerce, O2O, or platform‑based companies * Experience driving rapid growth and results in a startup or scale‑up environment * Experience related to the delivery or logistics industry * Business‑level fluency in English     Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Working Conditions  * Employment Type: Full time employee * Probationary Period: 3 Months * Other details will be provided separately   Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  * Details will be provided separately after receiving your application by email and/or during the job interview.   Equal Opportunities  Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:  * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.  * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.  * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.  * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.  * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.  We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/   Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add)  * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

MetrumRG is seeking an experienced professional to be the central point of accountability during  the commercial process for the Quantitative Science (QS) Services business, from initial inquiry through proposal delivery, negotiation, and close. This role serves as the commercial hub for QS opportunities, partnering with sales coordinators, scientific leaders, executive leadership, and lead generation to ensure opportunities are qualified, prioritized, and advanced efficiently while enabling each team to focus on its area of expertise. You'll build relationships with prospective and existing clients, connecting client needs with MetrumRG's Quantitative Science expertise and helping drive our continued growth. Selling professional services requires a consultative approach that balances relationship development, thoughtful qualification, and close collaboration with technical experts. Success in this role comes from combining strong commercial judgment with exceptional organization and taking the initiative to keep relationships, opportunities, and proposals moving forward while making sure the right people are involved at the right time. KEY RESPONSIBILITIES * Opportunity Qualification * Respond promptly to inbound inquiries. * Conduct discovery conversations to understand client needs and qualify opportunities. * Evaluate opportunities against qualification criteria. * Recommend when to pursue, defer, or decline opportunities based on strategic fit and probability of success. * Ensure every opportunity has clear next steps and an accountable owner. * Opportunity Management * Guide opportunities through the commercial process in partnership with sales coordination and scientific leaders — keeping opportunities moving by removing obstacles and following up proactively. * Identify opportunities to expand or strengthen the proposed solution based on the client's business needs. * Develop and maintain relationships with prospective and existing clients throughout the sales process and following opportunity close. * Identify opportunities for additional work within existing client relationships through proactive account management and continual communication with key stakeholders during and after project completion. * Maintain accurate CRM records and pipeline reporting. * Create visibility into pipeline health and forecast accuracy. * Proposal Coordination * Develop highly technical proposal content that clearly communicates business value, differentiators, and client outcomes alongside the technical solution. * Ensure proposals are complete, professional, and delivered on schedule. * Coordinate proposal development activities, timelines, and deliverables. * Gather technical input from subject matter experts and coordinate internal resources during solution design. * Leverage prior proposals, project experience, and reusable content to improve proposal effectiveness and accelerate development. * Improve proposal templates and reusable content over time. * Coordinate with support teams to ensure successful execution of contractual agreements including the Statement of Work, CDA, and MSA. * Commercial Process Improvement * As a member of the growth team, this role will collaborate to: * Help refine sales processes and qualification standards. * Identify opportunities for automation and efficiency. * Improve CRM data quality and reporting. * Recommend process improvements that shorten sales cycles and improve win rates. Note: This is a consultative individual contributor role, and key responsibilities exclude people management.  WHAT SUCCESS LOOKS LIKE This role will help shape the future commercial organization at MetrumRG. Within the first year, this individual will help MetrumRG achieve the following: * Proposal investments are focused on the highest-value opportunities, improving proposal win rates and revenue growth. * A greater percentage of qualified opportunities convert into signed engagements. * Strategic relationships are established and nurtured with key accounts, fostering long-term partnerships and identifying opportunities for expanded collaboration. * Scientists spend more time advising clients and less time managing proposal logistics. * Leadership has reliable visibility into pipeline health, forecasting, and commercial performance. * Clients experience a responsive, professional commercial process from first contact through contract execution. * The QS business operates with a consistent, disciplined commercial process that scales with growth. QUALIFICATIONS * Required Experience * 5+ years in sales, business development and/or account management within a life sciences professional services environment; preferably in Model Informed Drug Development. * Experience leading consultative B2B sales for professional or technical services with multiple stakeholders and extended sales cycles. * Strong CRM experience (HubSpot preferred). * Excellent written, verbal, and presentation skills. * Demonstrated organizational abilities. * Experience supporting proposal development for complex engagements. * Familiarity with technical/scientific buyers and highly specialized consulting environments. WHAT WE'RE LOOKING FOR The ideal candidate is someone who: * Takes initiative and drives opportunities forward, while keeping the right people looped in along the way. * Works through ambiguity to achieve goals. * Balances commercial urgency with thoughtful decision-making. * Brings strong commercial judgment and understands how to qualify opportunities. * Keeps multiple priorities organized without losing momentum. * Communicates confidently with both executives and technical experts. * Builds trust through reliability and follow-through. * Enjoys improving structure and processes. * Can learn a technical industry without needing to be a technical expert. COMPENSATION & BENEFITS We believe exceptional commercial professionals should be rewarded for exceptional performance. MetrumRG offers a competitive base salary of $150,000-$200,000, an uncapped commission program, and performance accelerators designed to reward exceptional results. Our compensation plan recognizes success in both acquiring new clients and growing existing client relationships. WHY METRUMRG At Metrum, we're driven by a mission to improve health and defeat disease. Our scientists, engineers, and consultants partner with leading pharmaceutical and biotechnology companies to solve complex drug development challenges through quantitative science, strategic thinking, and innovative technology. Since 2004, we've supported more than 200 organizations across hundreds of programs, helping clients make better decisions that ultimately improve patient outcomes. This role is an opportunity to help shape the future of how MetrumRG grows. As Director, Account Management, you'll play a central role in building a scalable commercial process that connects clients with MetrumRG's scientific expertise, strengthens collaboration across teams, and enables continued growth while preserving the exceptional client experience that defines our reputation. PHYSICAL DEMANDS The job frequently requires working at a computer terminal, standing or sitting, and the ability to operate the computer with proficiency. WORK ENVIRONMENT The work environment is quiet with no adverse conditions. METRUM RESEARCH GROUP IS AN EQUAL OPPORTUNITY EMPLOYER. METRUM RESEARCH GROUP EEO STATEMENT MetrumRG believes that innovation is cultivated when we challenge each other with new ideas and perspectives. MetrumRG is an equal opportunity employer that is committed to building a diverse and inclusive team. All employment decisions are based on qualifications, merit, and business needs, and we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. MetrumRG is committed to providing equal employment opportunities and reasonable accommodations for candidates and employees with disabilities. We encourage all qualified candidates to apply for positions within our organization. If you require reasonable accommodation because of a medical condition for the application or interview process, please contact Scotti Rylands or our Talent and Culture Department, (860)735-7043 x-622, or message us and we will work with you to meet your needs.