Manager, Forward Deployed Engineering

CSQ227R247 The Engagement Manager is responsible for helping customers accelerate value through the adoption of the Databricks platform working with them defining and orchestrating the required engagement to ensure success. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Partners Support and Product Teams on campaigns, programs, and content. You will report to the Sr. Director, Professional Services The impact you will have: * Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission * Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions * Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services * Develop commercial models including leveraging Databricks and Partner investment vehicles to help address our customer budgetary constraints for success. * Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training KPIs. * Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer * Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary * Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations What we look for: * Data and AI domain knowledge and experience working with customers to realise business value through to production implementations * Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution * Excellent customer-facing skills and the ability to communicate with and develop strong relationships at all levels including with senior executives both internally and externally * Consistent track record of identifying customer needs and successfully implementing solutions * Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence * Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes * Proven experience in estimating effort and scope for services  * Proven experience in meeting and achieving KPI and targets including CSAT, Bookings and Revenue. * Outstanding communication and customer relationship skills About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Reddit is at a crucial point in our journey, and we are looking for a Lead Technical Solutions Manager based in Australia to drive the success of Reddit Ads across the APAC market. This role bridges two critical pillars within our organization: Core Ads Technical Support and Advanced Signals Implementation. Sitting at the intersection of Sales, Product, and Engineering, you will serve as the premier regional subject matter expert (SME). You will handle deep diagnostic investigations to unblock business-critical revenue , while simultaneously driving white-glove, strategic conversions onboarding (CAPI and Pixel) for top-tier regional advertisers. As a Lead Technical Solutions Manager, you are expected to deliver system-level impact, translating field realities into product roadmap improvements and automated internal tools. Please note that this role is required to work in office 1-2 days per week. WHAT YOU’LL DO: * Technical Troubleshooting: Execute advanced diagnostic procedures to resolve complex, ambiguous campaign delivery, tracking discrepancies, and auction performance blockers across Reddit’s ad platform. Partner with Ads Engineering to drive resolutions within specified SLAs. * Signals & CAPI Onboarding: Lead end-to-end technical discovery and migration calls with priority APAC advertisers. Assess their technical stacks, configure event mapping, and guide them through seamless Conversions API (CAPI) and pixel integrations. * Quality Assurance & Debugging: Perform meticulous QA and payload validation to ensure accurate, deduplicated, and high-quality event data flows between client databases and Reddit's platform. * Cross-Functional Strategy & Roadmap Influence: Aggregate regional ticket trends and advertiser friction points. Package technical findings into concise business narratives to influence Product and Engineering roadmaps, steering product readiness for localized tentpole moments. * Scalability & Tooling Strategy: Identify operational inefficiencies and architect automated troubleshooting tools, internal runbooks, or dashboards (e.g., via Hex, Looker, SQL) to reduce white-glove dependencies and drive systemic queue reduction. * On-Call Support: Participate in a high-level senior rotation schedule to provide support for critical, revenue-blocking platform issues. REQUIRED QUALIFICATIONS: * Experience: 8+ years of total experience in ad tech, solutions engineering, sales engineering, or a highly consultative technical client-facing capacity. * Signal Expertise: Hands-on experience with server-to-server integrations, Conversions API (CAPI), web pixels, partner integrations, data mapping, and web privacy structures. * Analytical Rigor: Highly adept at data analysis, handling network debugging tools (e.g., Charles Proxy, Sentry, LogRocket), and writing robust database queries (SQL). * Web Technologies: Strong fundamental understanding of web architecture and standard digital protocols, including JavaScript, HTML, CSS, and XML concepts. * Industry Knowledge: Deep fluency in the digital advertising ecosystem, including ad serving pipelines, attribution modeling (VTC/CTC), auctions/bidding dynamics, and third-party measurement (MMPs). * Communication Mastery: Exceptional verbal and written communication skills with a proven track record of translating complex technical bugs into clear, revenue-justified stories for cross-functional leads and C-suite client executives. * Education: BA/BS degree in Computer Science, Data Analytics, a related technical field, or equivalent practical experience. BENEFITS: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Private Health Insurance with Extras * Superannuation * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave  #LI-Hybrid In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.