Country Director - Finland

ABOUT THE JOB We're looking for a Product Specialist Manager to lead and develop our international Product Specialist function from our headquarters in Herlev. This is a hands-on leadership role in a company that is still building, scaling, and expanding into new markets. That means real ownership, real influence, and plenty of opportunities to shape both the team and the way we work. You'll report directly to the Product Director and play a key role in connecting local market needs with product development across Flatpay's growing European footprint. WHAT YOU'LL DO You will lead a team of seven Product Specialists across Denmark, Germany, Finland, France, Italy, the Netherlands, and the UK. Each Product Specialist acts as the product ambassador for their market, owning the enablement, feedback collection, and local product understanding needed to ensure success in their country. As their manager, your role is to help them succeed, develop, and scale their impact. People & Performance You will: * Conduct regular 1:1s, performance reviews, and development conversations * Coach Product Specialists through complex stakeholder management and cross-functional collaboration * Own the recruitment and onboarding of new Product Specialists as the team expands into additional markets * Support them in navigating different market conditions, priorities, and maturity levels * Raise the bar for performance and continuously develop the function * Ensure each market receives the product support and attention it needs Market Intelligence A key responsibility will be ensuring that valuable local insights reach the right people. You will: * Own the framework for collecting and communicating product feedback across all markets * Ensure Product Managers receive structured, actionable insights rather than noise * Drive accountability across the feedback loop, both from Product Specialists and Product Managers * Help ensure that local market needs are understood and reflected in product decisions Travelling This is an international role and requires regular travel. You should expect to visit local markets several times per month to support your team, strengthen collaboration, and assist with product launches and market initiatives. WHO YOU ARE Hard requirements * Prior experience managing a team – you have done this before and you have the scar tissue to show for it * Strong commercial and business judgment – this role requires constant prioritization across competing demands, markets and stakeholders * The ability to hold your own with senior stakeholders across product, sales, and local market leadership. A humble and respectful, but professional and stern attitude is required.  Strong indicators of success You will likely thrive in this role if: * You've worked in an environment that was still being built – where the process you needed did not exist yet, so you made one * You communicate clearly across functions with different priorities and agendas * You give feedback directly and early, not carefully and late * You are willing to fail and learn, rather than play it safe and not develop Industry experience is not a requirement. Smart people can learn payments. What matters more is your ability to lead people, understand commercial realities, and operate effectively in an environment where not everything is already figured out. Success in this role is not measured by direct revenue ownership. Instead, it's measured by how effectively your team enables local markets, strengthens product adoption, and helps Flatpay build products that work across Europe. Most importantly, you understand that managing people across seven countries requires flexibility. What works in Denmark will not necessarily work in Italy, Germany, or the UK—and you're excited by that challenge.

DEINE AUFGABENBEREICHE Strategic Leadership * Provide overall strategic leadership and direction for Help's Syria program. * Lead the implementation and regular review of the country strategy in close coordination with HQ. * Drive the continued development and implementation of Help's localization approach across all program and operational areas. * Identify strategic opportunities for program growth, innovation, and organizational development. * Foster a culture of accountability, integrity, collaboration, and continuous learning and improvement, encouraging open feedback and a constructive approach to learning from mistakes. * Ensure alignment between country operations and Help's global strategy, policies, and humanitarian principles.   Representation, External Relations & Fundraising * Represent Help towards national and local authorities, donors, embassies, UN agencies, international and local NGOs, humanitarian coordination mechanisms, and other relevant stakeholders. * Build and maintain strategic relationships that strengthen Help's visibility, credibility, and operational access. * Lead donor engagement and identify new funding opportunities. * Oversee development of high-quality project concepts and funding proposals with partners, the country team, and HQ. * Promote Help's mission, values, and strategic priorities in all external engagements.   Localisation & Partnership Management * Lead the implementation and continuous development of Help's localization strategy in Syria. * Foster equitable, transparent, and long-term partnerships with Syrian civil society organizations. * Oversee partner identification, assessment, due diligence and capacity sharing * Promote mutual accountability, shared ownership, and organizational learning. * Support partners in strengthening organizational systems, program quality, and compliance capacities.   Programme Leadership & Quality Assurance * Provide strategic oversight of all program activities implemented through local partners. * Ensure timely, high-quality, and accountable program implementation. * Oversee program planning, MEAL, procurement, financial management, visibility, and reporting. * Promote evidence-based decision-making and adaptive management.   People Leadership & Country Office Management * Develop, empower, and support the professional growth of the country team, fostering individual development, ownership, and high performance. * Ensure effective communication and collaboration between departments, partners, regional structures, and HQ. * Promote staff development and ensure performance management. * Ensure effective operational management of the country team.   Financial, Compliance & Risk Management * Provide overall leadership and accountability for country budgeting, financial planning, resource allocation, and financial performance. * Ensure compliance with donor regulations, organizational policies, and legal requirements. * Promote effective internal controls and proactive risk management. * Ensure the effective implementation of safeguarding, PSEAH, and CFR mechanisms as well as anti-fraud and anti-corruption measures throughout the country program.   Safety & Security * Ensure development, implementation, and regular review of security management systems. * Promote informed operational decision-making based on evolving security developments. * Safeguard the security and mental and physical well-being of staff, partner staff, and organizational assets. STELLENUMFANG 100% ORT Damascus, Syria (with frequent travel within Syria) VERTRAGSDAUER Initially one year with the possibility of extension. Expected Start Date:            01 September 2026 BERICHTSWEG HQ Programme Coordinator – Middle East & South-Central Asia ÜBERZEUGE UNS DURCH Education * Master's degree in International Humanitarian Action, Development Studies, International Relations, Political Science, or another relevant field. * Additional technical qualifications are considered an asset. Professional Experience * Minimum ten years of progressively responsible experience in humanitarian or development cooperation. * At least seven years in a senior country leadership position within an international NGO. * Proven experience of working through local implementing partners and leading localization processes. * Experience managing multidisciplinary and multicultural teams. * Demonstrated experience working collaboratively with headquarters, regional support functions, and diverse international stakeholders in a complex organizational environment. * Strong experience in donor relations and fundraising. * Proven track record of developing successful project proposals for institutional donors (e.g. GFFO, BMZ, EU, KfW, UN agencies or similar) Personal Competencies * Strategic leadership and vision * Integrity and sound judgement * Excellent communication, representation and diplomatic skills * Strong people leadership and team development skills  * Cultural sensitivity * Decision-making and problem-solving * Ability to work in complex humanitarian environments * Commitment to accountability, ethical leadership and continuous learning SPRACHEN Language skills * Excellent written and spoken Arabic (mandatory). * Excellent written and spoken English (mandatory). WAS WIR BIETEN * A senior leadership position within an international humanitarian organization. * The opportunity to shape Help's localization approach in Syria. * A collaborative international working environment. * Professional development opportunities. * A competitive salary package in accordance with organisational policies                                                  BEWERBUNGSFRIST Please upload your application stating your salary expectations and earliest availability (please include only a cover letter, CV including three references, professional qualifications, and certificates in a file attachment) until 06 August 2026