Senior Biometrics Analyst

Spektrum have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you. BACKGROUND: eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom. TASK DESCRIPTION:          * Propose and implement a Continuous Service Improvement (CSI) process and methodology with accompanying Key Performance Indicators (KPIs), reporting and governance mechanisms * Contribute to service audits to verify compliance and recommendations of service improvements * Work closely with Agencies and vendors to understand improvement opportunities and to size, scope and generate business cases that support the implementation of improvement projects whilst effectively prioritising against the other needs of the business to ultimately produce quality service improvement plans * Assist the management in taking action for the improvement of the end user experience, as measured by monthly customer satisfaction (CSAT) results EDUCATION:        * Minimum 4 years of relevant education (master or equivalent) after the secondary school MINIMUM EXPERIENCE: * Minimum 9 years of IT professional experience * Minimum 2 years of relevant professional experience in user support, training or documentation writing. ADDITIONAL NEEDED QUALIFICATION, KNOWLEDGE AND SKILLS:          * Certification in ITIL/ITIL V3 Foundation essential, ITIL Practitioner or ITIL Expert desirable * Certification in Prince 2 is considered an asset; * Experience with quality procedures * Developed communication and diplomacy skills with a strong ability to persuade and influence client and stakeholder relationships * Experience in managing deliverables via 3rd party vendors in a high profile and/or technically innovative enterprise solution * Previous experience in a continuous improvement or service management role * Very strong communication skills: oral, written, presentation, facilitation * Technical understanding with the ability to translate into business concepts We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Spektrum have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you. BACKGROUND: eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom. TASK DESCRIPTION:          * Design and development of online analytical data processing (OLAP) solutions * Creation and maintenance of a data warehouse * Gather business requirements * Development of data mining solutions * Knowledge of Extract, Transform and Load (ETL) processes * Data modelling * Design and development of reporting applications * Physical Database (DB) design * DB performance analysis * Elaboration of test programs * Writing of technical documentation * Assistance with deployment and configuration of the system * Participation in meetings with the project teams EDUCATION:        * Minimum 4 years of relevant education (master or equivalent) after the secondary school MINIMUM EXPERIENCE: * Minimum 9 years of IT professional experience. * Minimum 3 years of experience with Relational Database Management Systems (RDBMS) * Minimum 3 years of experience in Data Warehousing ADDITIONAL NEEDED QUALIFICATION, KNOWLEDGE AND SKILLS:          * Experience with Business Intelligence (BI) reporting tools * Experience with ETL tools * Experience with online analytical processing and data mining * In-depth knowledge of data warehouse architecture * In-depth knowledge of relational database systems principles applied to data warehouse * In depth knowledge of Structured Query Languages (SQL) * In depth knowledge of business intelligence reporting tools * Good knowledge of ETL tools * Good knowledge of modelling tools * Good knowledge of online analytical data processing (OLAP) and data mining tools * Ability to cope with fast changing technologies used in application developments * Ability to participate in multi-lingual meetings, ease of communication. * Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team. We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.