Intermediate Quality Consultant

Spektrum have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you. BACKGROUND: eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom. TASK DESCRIPTION:         * Coordination of the day to day delivery of all live service elements in accordance with agreed SLAs and contractual requirements * Contribution to incident management; co-ordination of direct and indirect reports to ensure issues are investigated and rectified as swiftly as possible, whilst maintaining quality and minimising risk * Building and maintaining strong relationships with operational peers to oversee and ensure all service lines are provided in accordance to Service Level Agreements (SLAs) * Responsibility for ensuring effective reporting is generated when required, including detailed incident reporting * Ensuring quality is maintained throughout the service delivery process * Develop a good understanding of the Agency’s services operations and functional processes * Gather and report detailed performance data against key indicators to generate actionable improvements to the quality of services offered * Assist in support models and managing transition of projects and new services into the business as usual model * Assist in coordinating Problem and Release management activities to ensure effective service management * Assist in coordinating problem resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks * Ensures quality of Known Error records and the Knowledge Database * Coordinates with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual fulfilment and involves Supplier Management when necessary * Conducts Post Resolution Review of critical problems and supports in following up of their activities together with the Service Delivery Manager * Ensures that Problem Management Key Performance Indicators (KPIs) are reported and their targets are met * Takes escalations from Problem Coordinator and handles them accordingly EDUCATION:        * Minimum 4 years of relevant education (master or equivalent) after the secondary school MINIMUM EXPERIENCE: * Minimum 6 years of experience in enterprise level IT environments. * Minimum 3 years of Change/Incident/Problem Management or Project Management experience. ADDITIONAL NEEDED QUALIFICATION, KNOWLEDGE AND SKILLS:         * ITIL/ITIL V3 Foundation Certification * People-management skills coupled with strong communication skills * Good planning skills that go along with proper time management. * Problem-solving skills. * Proven communication skills with multiple levels of an organization, including interaction with senior management * Strong influencing and relationship management skills. * Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities. * Self-driven and resourceful to achieve goals independently as well as work well in groups. * High level of IT literacy – MS Office (Word, Excel, PowerPoint). We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Spektrum have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you. BACKGROUND: eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom. TASK DESCRIPTION:          * Develop test strategies * Develop test processes, procedures and documentation * Develop test acceptance criteria * Perform testing activities on technical products, * Report problems or failures leading to suggestions to improve or perfect the technical products * Use/develop test tools and performs test automation activities * Interact with project teams and other stakeholders in the framework of the tests organization and activities. EDUCATION:        * Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school MINIMUM EXPERIENCE: * Minimum 6 years of relevant IT experience and minimum 5 years of testing experience ADDITIONAL NEEDED QUALIFICATION, KNOWLEDGE AND SKILLS:          * International Software Testing Qualifications Board (ISTQB) Foundations Level certificate * ITIL/ITIL V3 foundations certification * Database skills, mainly in Oracle and SQL Server * Experience with WebLogic * Good experience with different Operating Systems, with emphasis on Unix variants * Good understanding of object oriented programming, J2EE architecture * Knowledge of automated testing tools, like WinRunner, QTP, Rational Robot, etc. * Must demonstrate an understanding of IP networking, protocols such as HTTP and HTTPS, firewalls, routers, etc. * Proven ability to manage and prioritize multiple, diverse projects simultaneously * Must be flexible, independent and self-motivated * Punctual, Regular and consistent attendance * Good knowledge of project management standards and techniques * Good technical knowledge on the projects aspects. * Good reporting methods. * Strong understanding of project management and support issues including managing risks issues quality and actions logs. * Solid understanding of testing practices * Strong cross group collaboration abilities * Excellent problem solving, debugging/troubleshooting skills We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.