Territory Manager Retail Operations till St1

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About us: Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.    About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation.The O&O business is a critical part of Honor’s future growth strategy, serving as a testing ground for innovation, operational excellence, and experimentation that elevates care quality and outcomes across the entire Home Instead network.   About the Role: As Territory Manager and Agency Administrator, you will act as the market leader for your territory—owning growth, day-to-day operations, and overall P&L performance within Honor’s Owned & Operated business. Serving  as a steward of the brand, you will further strengthen performance, deepen community presence, and unlock the next phase of growth. This is a highly hands-on role that combines business development, market execution, and responsibility for the success of your team.  You will lead from the front—personally building referral relationships, driving territory growth, and owning the operation —while laying the foundation to scale the market over time.  You will step into a lean market environment where you are expected to take ownership of outcomes, working alongside and influencing partners and cross-functional stakeholders while setting a high bar for performance, accountability, and client experience. As the market grows, you will play a key role in building and developing the local team. Beyond your market, you will help refine operating approaches, test new initiatives, and share insights that shape playbooks across O&O markets.  This role will be a hybrid of working from home and out in the field in Broward County. You should expect 75+% of your time will be in the field actively developing the market and driving new business. Compensation for this role is Base Salary and uncapped monthly commission for  expected annual OTE of $144,000-$160,000.    As Territory Manager and Agency Administrator at Honor, you will:  * Business Growth and P&L: * Own your P&L for the assigned territory, contributing to revenue growth and operational excellence. * Personally drive growth through  field-based sales activity, local relationship building, and referral development. * Own the full sales cycle from lead generation through conversion. * Build and sustain a strong local referral network across healthcare providers and community partners. * Partner cross-functionally to improve referral generation, sales conversion, and overall client engagement.  * Translate market insights into actionable strategies. * Operational Excellence: * Implement operational playbooks that drive consistency and efficiency within the territory. * Support efforts to standardize reporting and data accuracy within the territory. * Lead day-to-day operations across client service, scheduling, and care delivery. * Implement and refine operating rhythms that drive consistency, efficiency, and high-quality care. * Use data to diagnose performance gaps and take action to improve outcomes. * Market Leadership & Team Building * Lead by example in the market,  modeling strong performance, ownership, and accountability * Execute territory goals and priorities in partnership with leadership and cross-functional stakeholders.   * Manage and develop the territory team and foster a culture of growth and accountability. * Administrator Leadership: * Ensure agency policies and procedures and industry standards and regulations are followed including AHCA audit preparation and management. * With support from internal cross functional teams,  ensure the completion, maintenance and submission of reports and records as required by the AHCA. * Supervise work activities of designated employees, either by delegation or direct supervision. * Appear at the licensed office for all AHCA surveys and accurately represent organization's practices, policies, and operations to state auditors (prior experience with audits not required).    Key Results: * Deliver consistent growth in hours and revenue aligned with territory goals. * Grow a sustainable, self-generated referral pipeline. * Improve sales conversion, client retention, and overall market performance. * Elevate team performance by modeling high standards, directly managing local staff, and driving accountability. * Implement and refine playbooks that improve consistency and scalability.   We’re looking for you to bring:  * 7+ years of experience in field sales, operations, or general management roles, including experience growing a territory or market  and  directly leading frontline or quota-carrying teams. * Proven success in in-person sales and relationship-driven environments, including prospecting, referral generation, and closing. * Demonstrated success driving territory or multi-site performance, contributing to year-over-year revenue growth through improved client retention, increased referral lead generation, and higher sales conversion. * Experience operating as a player/coach, leading by example while developing others * Experience operating in a growth-stage or rapidly evolving environment, where you embrace  ambiguity, take initiative to test and refine new approaches, implement change, and drive continuous improvement in-market. * Strong analytical and problem-solving skills, with the ability to interpret dashboards, diagnose performance issues, and translate insights into actionable plans; proficiency with Excel and/or BI tools. * Structured, effective communication to drive partnership and influence with frontline teams and cross-functional stakeholders.  * As part of the Administrator Leadership component of this role: * Must be a licensed physician, physician assistant, or registered nurse licensed to practice in this state or an individual having at least 1 year of supervisory or administrative experience in home health care, hospital, ambulatory surgical center, nursing home or assisted living facility. * Transportation: Reliable transportation. Valid and current auto liability insurance.  * Must agree to and pass, or provide proof of passing a level 2 background check with fingerprinting. * Education: The Administrator will have completed two (2) years of full-time study at an accredited college or university. An individual with a high school diploma or general equivalency diploma (GED) may substitute one year full-time employment in a supervisory capacity for each required year of college. * Certification or desire to receive certification from qualifying dementia certification programs. * Nice to Haves: * Experience in people-scaled or service-based operations, where success depends on frontline performance, staffing stability, and consistent service delivery. * Experience developing local community partnerships or referral-driven relationships in healthcare, senior services, or other people-based service environments. * Experience in high-volume staffing, workforce management, or supply-demand balancing (e.g., home care, healthcare staffing, hospitality, retail, or service operations).   Leadership Principles: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: * Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. * Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. * Fly High & Dive Deep: Leaders operate at all levels. They know when to stay connected to the details to enable execution and when to stay high level and empower others. Leaders audit when data and anecdotes differ. * Find Those Better Than Themselves:  Leaders seek out those that are better than themselves, listen to them, actively engage them in meaningful work and develop them.  They recognize exceptional talent and willingly move them through the organization. #LI-AN1 At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Job Summary   This role is responsible for leading, managing, coordinating, and implementing daily, the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners. The key focus areas of this role are in managing: *    Managing Customer & Partner Experience & Retention. * Communication between United, Customer & Partner via Customer platforms (Service Channel etc.). * Managing training and performance of our Partners & cleaners. * Overall Store Operations Mgmt. (Including quality audits, store budgets, profitability & KPI’s). * Increasing Revenue & Profits per Store and Customer Banners. * Support to other Area Managers as required.      DutiesandResponsibilities Planning & Budgeting: * Participate in the development and implementation of annual plans by customer banners with Sales and Departmental Head. * Implement store level budgets. * Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations. Customer Relationships & Communication: * Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively). * Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United. * Manage daily communication with locations and sites on customer required communication platforms (e.g., Service Channel) and as per customer prescribed communication standards. * Support Sr. Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders. * Participate in: * Daily/Weekly/Monthly meetings with customer banners on store audits, case management & action plans, periodic schedules, scope of works.                                                                                                                                                                 * Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer. * Weekly or as required, store/location/site compliancy walks with customers. * Lead or participate in new store/location/site transition meetings with customer and partner together about expectations around scope of works and set expectations.   Internal Communication: * Lead and coordinate all store level communication with United Partners daily on issues and actions. * Set expectations with Partners, provide training, coaching & mentoring. *  Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).      Store Operations mgmt. & Process Compliances: * Create and implement task & audit schedules. * Conduct quality audits with customer and partner and communicate and implement action plans. * Responsible for managing material inventory in accounts within budget (partner orders). * Managing daily check in/check out of cleaners in accounts. * Managing customer requests within prescribed service delivery timelines (e.g., special service requests, deficiencies, occasional overnight inspections 4x month). * Lead all process initiatives/implementation at store level; Work with Sr. management on identifying and resolving store level trends and process gaps. * Lead process adoption in Salesforce & customer prescribed communication platforms (e.g., Service Channel). * Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few. * Support Partner Change Overs (PCO) with Partnership team. * Material Ordering. * In-Store Specials. * Conduct Visitation Audits & manage Case mgmt. for issues and escalations. * Create and implement Periodic Schedules. * A.R.I and H & S Compliance * I.D Badging & uniform compliance for all Partners & cleaners * In Store Partner Training and support Partner Effectiveness in Partner training Program * Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners * Collection of any other types of Inspections/reporting required by Customers for Billing purposes.   Cost Management & Controls:                                                                                                                                                                                        * Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins. * Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs. * Support Sr. Mgmt. for operational costing for new & existing business.                                                                   * Monitor asset inventory, including but not limited to, equipment, supplies at store level.                                              Revenue growth in existing business:   * Implement transitions of new business in stores in compliance with customer transition process. * Lead growth of In-store business by upselling Special services.   Workforce & Performance Management:   * Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)   Recruitment, Training & Development: * Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.   * Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program. * Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works. * Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team Technology & Assets: * Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft Programs). Responsible for asset management.