Staffing Service Assistant till Academic Work, Stockholm

Do you speak fluent Swedish, English… and “calm human who fixes things”? Quinyx is looking for a First Line Customer Support Advisor to be the friendly voice our customers reach when tech gets tricky. You’ll solve problems, answer questions, escalate the truly mysterious stuff, and generally save the day—mainly via phone and email. If you love helping people, enjoy a good troubleshooting puzzle, and don’t mind coming into the office at least twice a week, we might just be your next happy workplace. Bonus points if you’re equally comfortable talking APIs and people. 😄 🧩 The Role Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. This role focuses on providing customer support to our Swedish and English-speaking customers. As a First Line Customer Support Advisor, you will be the primary point of contact for customers who speak Swedish or English. You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base. We would like our new colleague to be able to come into the office a minimum of 2 times per week. All candidates need to be fluent in both Swedish and English. 🔍 What you’ll do Providing first-line technical support to all international Quinyx customers mainly via phone and email. Use troubleshooting experience and available resources to resolve customers' issues. Report on and follow up on any defects that are found. When necessary, escalate issues to RnD and Second Line. Develop strong relationships with internal departments and communicate with people at all levels of the organisation. Support other parts of the organisation with questions about Quinyx’s products and customers. Business fluent in both Swedish and English. ✅ What we’re looking for Service-oriented with a customer-focused mindset. Analytical and a “people person” with a great, humble attitude. Self-motivating with the ability to multitask, prioritise, and strong time management skills. Able to plan own time and workload as well as meet deadlines. A true team player with a willingness to share knowledge and experience. Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles, including those with technical and those with non-technical understanding. 💙 Why Quinyx? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe—ranging from retail and hospitality to logistics and healthcare—with smart, mobile-first solutions. Here, you’ll find: A truly international team with colleagues from all over the world 🌍 A flexible and hybrid-friendly work culture 🧘 Opportunities to grow, take ownership, and make a real impact 📈 An open, inclusive, and fun environment where your ideas matter 💡 🎁 What we offer Flexible work hours and a hybrid setup with at least 2 days from the office. Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. On-market pay. 📬 How to apply & Our process Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: Fill out a short application. Get invited to complete our psychometric and objective assessments through Alva Labs. Screening call with our Talent team. Meet the hiring manager. Complete a role-specific assessment (technical questions or case). Final interview (in-office). References & background checks. 🙌 Quinyx is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience. Happy Workforce, Happy Business!

Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an 🔥 extraordinary product experience. While 🦕 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that 🌟 simplifies every aspect of your work. In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company. 🚀 Customer Success Manager As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale. 🎯 The right fit We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales. You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks. You like being close to the customer, and you care about whether the product actually makes their work easier. 💡 About the role What you'll be doing: - Own the customer experience after a contract is signed - Onboard new customers and make sure they get started properly - Act as the first point of contact for customer questions and support - Follow up on usage, adoption and customer satisfaction - Help customers get more value from Zynca over time - Own renewals and reduce the risk of churn - Collect customer feedback and turn it into clear input for product, sales and leadership - Build the routines, processes and communication needed before we scale customer acquisition 🥳 Company culture You will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission. We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area. Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works. 🎉 Interested? Does this sound like the right role for you? If so, don't hesitate to apply! We'd love to hear from you! Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.