Senior Operations Manager - ESG & Sustainability

Dream Big - Join Basta Operational Team! 🍕 About Basta Basta is more than a restaurant—it's a place where people connect. Inspired by the warmth and spirit of Italy, we bring together great food, genuine hospitality and passionate teams to create memorable experiences for every guest. Whether you're in the kitchen or on the floor, you'll be part of a team that brings energy, personality and pride to everything it does. Part of Urban Italian Group Urban Italian Group is one of Europe's fastest-growing hospitality groups, bringing together distinctive restaurant brands, passionate people and memorable guest experiences. As we continue to grow, so do the opportunities for those who want to build their careers with us. The Role As Operations Manager, you will work closely with restaurant leaders to strengthen day-to-day operations, support new openings, drive performance and help teams deliver consistent guest experiences. This is a hands-on role for someone who enjoys being close to the restaurants, building strong teams and turning plans into action. What you'll be doing Supporting restaurant openings, including upcoming sites and future expansion plans. Working closely with GMs and restaurant teams to improve daily operations and service standards. Supporting recruitment, training and team development across your area. Following up on KPIs, operational performance and action plans. Helping restaurants improve consistency, structure and guest experience. Travelling between sites and supporting teams directly when needed. Building strong relationships with managers and helping them grow into stronger leaders. You'll thrive in this role if you Previous experience as a General Manager, Senior AGM or Operations Manager in busy restaurant environments. Experience running high-volume units and managing strong operational results. Some multi-site, taskforce or area support experience. Strong understanding of restaurant KPIs, service standards and team performance. A hands-on approach and willingness to support teams directly in the operation. Flexibility to travel between locations. Strong communication skills and the ability to work with different teams and personalities. A growth mindset, strong work ethic and ambition to help build something long-term. Our culture and values We believe we work with people, not food. Guided by our values of Trust, Inclusion, Passion and Entrepreneurship, we’re committed to creating a workplace where everyone feels welcome, valued and empowered to grow. What do we offer? Be part of one of Europe’s fastest-growing hospitality groups. Build your career across multiple brands and countries. Work alongside talented people who genuinely love hospitality. International career opportunities. Referral bonus scheme. Shared accommodation (where applicable). Friends for life. Sound like your kind of place? If you are excited by joining us, we would love to hear from you. Bring your energy, personality and passion for Italian food to Basta. Urban Italian Group is committed to fair and inclusive recruitment. We welcome applications from people of all backgrounds. If you need a reasonable adjustment at any stage of the selection process, please tell our Talent Acquisition Team.

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE We're looking for a Marketing Operations Manager to join our Growth Marketing team, reporting to the Senior Director, Growth Marketing. This role owns the engine room of marketing: the martech stack, campaign hierarchy, lead scoring and routing, and budget, that determine how fast, how well, and how cost-effectively marketing-generated demand converts into pipeline impact.   You'll work hand-in-hand with RevOps and the wider marketing team, and in particular a regional marketing director, to make sure every region has the reporting it needs to run its business. You're equally comfortable in the weeds of a routing rule and in a room with regional leadership explaining what the numbers mean.   WHAT YOU’LL DO * Own campaign hierarchy and structure: Build and maintain a clean, consistent campaign hierarchy in Salesforce (and connected tools) so every initiative, a single webinar, a third-party event, a sponsorship, a paid campaign, rolls up correctly into its parent program and ultimately into channel and pipeline reporting. * Enable campaign-level analytics: Make sure every campaign is structured and tagged so its performance can be isolated on its own or rolled up to the program level. Partner with RevOps and the Data Analytics team on how those metrics get modeled and presented, so at any given point we know exactly which campaigns are driving pipeline and which aren't. * Own the martech stack: Administer and continuously improve our marketing technology stack (CRM, marketing automation, enrichment, intent data, BI/analytics tools), keeping tools integrated, clean, and trusted. * Manage the marketing ops budget: Monitor spend across tools, campaigns, and vendors; ensure initiatives are delivered on time and within budget; and flag cost-effectiveness issues before they become a problem. * Improve speed-to-lead: In close partnership with RevOps, design, implement, and iterate lead scoring models and routing logic so the right leads reach the right rep as fast as possible. * Partner with RevOps: Be marketing's counterpart to RevOps on funnel definitions, handoffs, SLAs, and data hygiene across the lead-to-opportunity process. * Support regional marketing leadership: Work closely with regional marketing directors, alongside RevOps and the Data Analytics team, to make sure each region has the dashboards and reporting it needs for visibility into pipeline, funnel performance, and campaign impact. * Drive data integrity: Own the data model connecting marketing systems to Salesforce, and Hubspot, ensuring consistent fields, campaign attribution, and reporting logic across the funnel. * Enable the marketing team: Act as the go-to person for marketing systems and reporting questions, training the wider team on tools, processes, and self-serve dashboards. WHAT YOU BRING * An analytical, AI-enabled business mindset: 4-5 years of experience in marketing operations, equally comfortable building a report and explaining what it means for the business, is a campaign underperforming because of targeting, creative, or timing, and what should we do about it. You're quick to bring in AI tools (e.g., Clay) to work faster and smarter, not just to keep up with them. * Campaign reporting expertise: A track record of designing campaign hierarchies and reporting structures that let stakeholders drill from a single event or ad down to individual performance, and back up to full program-level ROI. * Salesforce expertise: Hands-on experience administering Salesforce, including the Campaign object, campaign hierarchies, and reporting/dashboards. This is a requirement. * Marketing automation and BI fluency: Experience with a marketing automation platform (HubSpot, Customer.io) and comfortable working in analytics/BI tools such as Hex, Looker, or Tableau, enough to partner effectively with RevOps and the Data Analytics team on how metrics get modeled and presented. You don't need to build every dashboard solo. * Lead scoring and routing experience: Proven experience designing lead scoring models and routing logic, ideally in a B2B SaaS environment. * Systems thinking: You see how tools, data, and process connect, and default to fixing the underlying system rather than patching one-off issues. * Clear communicator: You can explain technical or data concepts to non-technical stakeholders, including regional leaders who need answers, not jargon. WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients across Europe, APAC, and North America. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.