Customer Success Manager Ravelli AB

About CheckProof At CheckProof, we are transforming the way inspections are carried out in the construction materials and heavy industry sectors with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses operate more efficiently, safely, and with greater transparency. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase. Headquartered in Stockholm, Sweden, CheckProof serves customers in over 45 countries and continues to expand globally with a strong focus on innovation and customer success. As part of the Customer Success organization, you will play an important role in ensuring our customers receive fast, professional support and have the knowledge they need to succeed with CheckProof. The Role As Customer Support, you will be responsible for helping customers solve problems, answer questions, and get the most out of the CheckProof platform. A central part of the role is managing incoming support requests from customers. You will troubleshoot issues, guide users through solutions, and ensure timely responses and clear communication. In addition, you will actively contribute to developing and improving our support processes, with the goal of continuously raising the quality of our support and delivering the best possible experience for our customers. At the same time, the role includes developing and maintaining CheckProof Academy, our learning platform and knowledge base. By creating tutorials, guides, and documentation, you will help customers learn how to use the product more effectively while reducing repetitive support questions. You will work closely with Customer Success, Product, QA, Engineering, and Sales to ensure customer feedback is captured and used to improve both the product and the customer experience. Your key responsibilities include: Customer Support Managing incoming customer requests across chat, email, and phone Responding to customer questions about product usage Troubleshooting issues and guiding customers through solutions Managing support tickets from request to resolution Ensuring customers receive timely updates and follow-ups Escalating bugs and technical issues to QA and Engineering Collaborating with Customer Success Managers on customer cases Contributing to the continuous improvement and development of our customer support to deliver the best possible support experience for our customers Your goal is to ensure that customer issues are handled efficiently, professionally, and with clear communication. CheckProof Academy & Customer Enablement You will also be responsible for developing and maintaining CheckProof Academy and other learning resources that help customers succeed with the platform. Responsibilities include: Maintaining and improving the CheckProof Academy and knowledge base Creating tutorials, guides, and help documentation Updating learning materials when new product features are released Ensuring documentation reflects real customer needs and questions Supporting Customer Success with product knowledge materials Support Development & Product Feedback This role also contributes to improving how we support customers as the company grows. Responsibilities include: Identifying recurring customer questions and improvement opportunities Helping develop better support processes and workflows Providing structured feedback to Product and Engineering Highlighting usability issues or documentation gaps What We’re Looking For Experience in SaaS customer support or customer success is a plus Experience working with support tools and ticketing systems Strong product understanding and technical curiosity Experience creating knowledge base articles or help documentation Strong written and verbal communication skills in both Swedish and English, as we work with customers around the world Nice to have: Experience working in a growing SaaS company Experience with customer education platforms or learning systems Experience collaborating with product and engineering teams What We Offer Innovative Culture Join a team that’s not just about work, but about making a difference. Creativity and innovation are part of our DNA. Growth Opportunities We’re scaling fast, and you will have the opportunity to shape how CheckProof supports customers globally. Flexible Work Environment Hybrid setup in Stockholm with a strong focus on work-life balance. If you are passionate about customer experience, enjoy solving problems, and want to help build world-class customer support in a fast-growing SaaS company, we’d love to hear from you. We are handling applications on an ongoing basis, so the position may be filled before the final application date. The recruitment process Submit your resume for review Phone interview with our recruiter Digital interview with recruiting manager Complete personality and logic tests Interview at our office in Täby Final step: references and full assessment CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ABOUT MAGMA MATH Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real-time visibility into student progress. The result? More inclusive, engaging, and effective math classrooms for all learners. But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math — a subject that forms the backbone of so many career paths — we believe the opportunity to improve outcomes at scale is massive. We’re already the go-to solution in thousands of schools — and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math. THE ROLE We’re looking for an Accountant to own the day-to-day bookkeeping and accounting operations across our European entities - Sweden, Poland, Germany, and the UK. You’ll be a foundational hire on the finance team, reporting to the Group Controller and working closely with local teams and external providers to deliver timely, accurate, and compliant financial reporting across all four markets. In this role, you’ll own daily accounting operations - partnering closely with HR, RevOps, Sales, and Customer Success to maintain clean books and ensure reliable data across the group. This is an ideal opportunity for someone with a strong understanding of accounting principles who thrives in a high-ownership and fast-moving environment. Key Responsibilities * Own the Swedish, Polish, German, and U.K. accounting cycle – processing and recording individual transactions and processing period-end closing entries and analysis * Support external audit processes by preparing workpapers for auditors * Use modern finance tools, data platforms, and AI-enabled workflows where appropriate to improve efficiency, accuracy, and insight * Maintain and improve accounting processes and internal controls across the finance and accounting function * Manage Order to Cash and Purchase to Payment cycles, ensuring accurate, timely processing, and working capital management * Assist with compliance monitoring across our European entities Who you are * Degree in Accounting or Finance * Several years experience in accounting, with exposure to transaction processing, journal entry booking, month-end close, and financial reporting * Conceptual understanding of accounting principles (IFRS/K3/US GAAP) and how that impacts the general ledger * Exposure to accounting process improvements, including automation, workflow refinement, or system changes is a plus * SaaS, subscription, or tech accounting experience is a strong plus * Familiarity with multi-entity, multi-currency accounting environments is a plus WHAT WE OFFER * Play a key role in an exciting journey. We are a young company with ambitious targets and meaningful goals * Fantastic colleagues in a fun environment with great opportunities to learn * Competitive remuneration & benefit package  * Annual company trip  * An opportunity to work on a meaningful mission and have an exceptional impact on education, society and how children learn math across the world ‍ Start: As soon as possible Office location: Gamla Stan, Stockholm Note: We practice a 5-day in office policy, and we look forward to working together closely with you Our recruitment process (all in office): 1st interview with Hiring Manager and Head of People 2nd interview with VP Finance and Financial Controller 3rd interview with Hiring Manager and Co-Founder #LI-MAGMA