Technical Support Engineer, Axon 911

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen. Denna position rapporterar till: Technical Support Manager __ Your Role and Responsibilities As a Technical Support Engineer, you will take on a central role supporting ABB’s automation platforms used across the Energy, Process and Marine sectors. Your expertise will help keep mission‑critical systems running reliably and efficiently, and you will be a key technical partner to teams across ABB’s global organization. In your role, you will handle complex technical challenges across the full system lifecycle from design and testing to installation, commissioning and long‑term operation. Your work will involve close day‑to‑day collaboration with local project teams, service engineers, specialists, Product Management and R&D. You will also interact directly with customers, giving you a firsthand understanding of how your work supports real industrial operations. This is a role for someone who enjoys understanding how things work, finding the root cause of problems and working with others to find solutions. The team is located in Malmö, Sweden. In this role, you will: Support ABB’s front-end organizations in using ABB’s DCS systems ABB Ability™ System 800xA and Automation Extended evolution with focus on Control, I/O & Communication. Diagnose and troubleshoot technical issues, including evaluating problem descriptions, analyzing log files, performing remote diagnostics and reproducing issues in lab. Collaborate with cross-functional teams, including Product Management, Product Development, and ABB front-end organizations, to address complex technical issues and improve products. Contribute to product supportability by helping shape diagnostic tools, logging mechanisms and technical guides. Visit customer sites occasionally to help troubleshoot complex issues or perform system health checks. Keep your knowledge up to date, join technical discussions and influence how we work with the flexibility to plan your own day. Your Background We believe you’ll thrive in this role if you enjoy technical problem‑solving and want to contribute to a supportive team environment. You likely have: Experience in process automation, system service, maintenance or commissioning or a related technical education. Knowledge of System 800xA, AC 800M, S800 I/O and Select I/O and technologies like Microsoft platforms, virtualization. Knowledge of Ethernet-based communication and Industrial protocols such as OPC UA, MMS, PROFINET, PROFIBUS and Modbus TCP. Curiosity and a willingness to learn new tools and technologies over time. A collaborative mindset and the ability to take responsibility for your work. Fluency in Swedish and English, both written and spoken. What’s in it for you? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. More about us We look forward to reading your application in PDF format. Please note that the interview process is ongoing, apply now to secure your spot in the recruitment process! Please note that to be eligible for employment at ABB Sweden, you will need to pass our pre-employment screening steps. This includes a reference check, a drug test, and could also include an extended background check. We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. Recruiting Manager Tore Lundholm, +46 70 267 63 02, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Kenneth Hultman,+46 703 49 60 95; Ledarna: Leif Öhrberg, +4672 464 40 16; Unionen: Mikael Hammar, +46 730 88 70 60. Talent Partner Sara Vestin, +4672 464468. För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter. Är du redo att göra skillnad? Ansök idag eller besök https://www.abb.com för att lära dig mer om hur våra lösningar påverkar hela världen.

WHAT WE’RE ALL ABOUT: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IOT… A FANCY ACRONYM OR A SECRET CODE? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. TECHNICAL SUPPORT ENGINEER – COM4 ABOUT US Com4 is a leading global service provider in the Internet of Things (IoT), also known as “Machine to Machine” (M2M). We offer mobile data subscriptions tailored to our customers' applications in their connected devices and equipment. This connectivity enables innovative solutions across many sectors, such as energy, security, transport, and welfare technologies. Com4 is a significant player in the Norwegian telecom market, with a 50% market share in the IoT segment. Through roaming agreements, we offer IoT communication on 2G/3G/4G/5G across 700 networks globally. As a Mobile Virtual Network Operator (MVNO), Com4 has its own mobile core network and a portfolio of Business Support Systems (BSS) and Operational Support Systems (OSS). ABOUT THE ROLE Com4 delivers B2B connectivity, that is to companies that sell “connected devices” and belonging services to their customers / end users. Our customers provides its services in many industries, such as reading of electricity meters, payment terminals, handling of EV/electric car chargers, security cameras, agricultural technology and more. We support our customers with hardware, SIM cards and mobile data subscription with coverage both in Norway, Europe and globally. We offer also satellite coverage and fixed wireless broadband (FWA). We help customers to manage their subscriptions in one own customer portal (Connectivity Management Platform, CMP) both via user interface and API.  Responsibility - and work tasks : * Respond to B2B support inquiries. * Cover 1st and 2nd line support (primarily 2nd line tasks) * Collaboration with both technical 3rd line and with the sales organization * Logistics and organization in the form of handling of orders, shipments and warehouse management of SIM cards, routers and hardware * Some delivery in the form of putting up systems and few the customer in progress at needs. * Assist customers and delivery with setup and use of the customer portal (CMP). * You must communicate well on both Norwegian and English – spoken and in writing . We will consider both senior candidates with extensive experience and juniors with shorter experience, and can adapt tasks and responsibilities in line with the candidate's profile. We are looking for someone who is solution-oriented and fearless when facing complicated tasks. We value good cooperation and communication skills, while it is also crucial to work independently and proactively within your own field of expertise. WE OFFER Com4 is a highly attractive workplace. We have a flexible and growth-oriented entrepreneurial culture, while offering security and competitive terms. We have an excellent working environment—here you will find pleasant and competent colleagues in a team that helps each other and works together as one. We place great emphasis on the social aspect, including regular events and celebration of successes with company trips, etc. We offer state-of-the-art premises in the tech hub that has emerged at Løren/Hasle-Linje. We expect independence and commitment from you, and in return offer flexibility regarding home office and the choice of work tools that suit you. ABOUT THE EMPLOYER Com4 is a mobile operator offering communication services for the growth market of the Internet of Things (IoT). Com4 is a company based in Oslo with solid finances after many years as a market winner in Norway. Our owner is the Wireless Logic Group in the UK, a recognized leader in the Managed IoT industry globally, with 12 million SIMs worldwide and operations in more than 10 countries.  #LI-Hybrid #LI-CC1   We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.   Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.   By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.