Customer Success - Southern Europe

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We're looking for an experienced partnerships leader to build and scale our Commercial Partners Programme for Southern Europe, ideally based in Spain — bringing together resellers, systems integrators, and consulting firms who help deploy ElevenLabs' technology to their clients across the market in Southern Europe. You'll own the reseller, integrator, and consulting partner strategy end-to-end — from building relationships with leading SIs, consultancies, and resellers, to onboarding, enabling, and activating them to sell and deliver ElevenLabs products. This is a 0→1 build: you'll design and pilot partner incentive and enablement models, generate qualified pipeline through partner-led opportunities, and scale the programme against regional growth targets, while owning day-to-day execution and partner performance. What Success Looks Like (First 6–9 Months) * Partner-Sourced & Influenced Revenue: closed-won ARR through GSIs, RSIs, cloud providers, VARs, and technology partners reaching at least 20% of regional revenue * Partner-Sourced Pipeline: qualified pipeline created through partners, with a focus on enterprise opportunities in target industries * Revenue-Producing Partners: number of partners actively generating pipeline, opportunities, or revenue each quarter * Time-to-First Revenue: speed from partner onboarding to first sourced opportunity and first closed-won deal * Strategic Account Penetration: new enterprise accounts and executive relationships unlocked through partners that ElevenLabs would've struggled to access directly Requirements * 12+ years building and scaling an in-country SaaS/Cloud solution, with a strong network you can leverage from day one * 4+ years owning RSI, GSI, and hyperscaler partnerships, with proven experience driving joint account planning, co-sell, and revenue — not just relationship management * A builder mindset — experience creating partner motions from 0→1, rather than inheriting a mature programme * Comfortable working with technical, API-driven products, and able to explain complex concepts to partners and customers * Bonus: Mix of 3-4 years in sales + 3-4 years in partnerships/alliances; mix of 3-4 years at a large company + 3-4 years at a smaller/less established company Location This role is remote-first but Madrid is preferred. #LI-remote

OBJECTIVE:   The role of the Joseph Ribkoff Customer Success Specialist is to engage with customers via phone and email with the highest degree of courtesy and professionalism. Our objective is to continue delivering a world-class service and an outstanding customer experience. We are engaged in maintaining a high degree of efficiency in our fast-paced and dynamic environment while carrying out transactions and identifying sales and additional opportunities. By supporting a specific region or territory, you will become an extension of our field sales representative and will play a crucial role in the deployment by providing additional customer and sales support.    RESPONSIBLE FOR: * Handling all incoming calls in a timely, efficient and professional manner * Processing all orders and inquiries with careful attention, accuracy and timeliness * Supporting the Sales Representatives in assigned territory * Extracting, analyze, and communicate reports to ensure timeliness of delivery of merchandise * Providing accurate and complete information to customers and CRM databases * Processing all returns and exchange orders in a timely manner * Keep track and follow up on customer payments in compliance with financial policies and procedures * Organize and set up payment plans with customers either by phone or correspondence * Inventory management of stock and sample collections. * Coordination of stock and sample transfers to external warehouse, including shipment management and inventory control.  * Procurement and management of office supplies. * Filing and administration of supplier invoices. * All other related tasks and ad-hoc projects   REQUIRED QUALIFICATIONS: * 2-3 years of relevant experience in a customer service position, ideally in the fashion industry * Strong negotiation skills with the ability to resolves issues and address complaints * Excellent communication skills * Fluent English and Spanish * Knowledge of the ERP – Microsoft Dynamics 365 a plus * Ability to work in a fast-paced environment * Good organizational skills * Ability to work in a fast-paced environment * Meticulous and attention to details * Team Player