Club Manager (Director of Food & Beverage) - Soho House New York

The Purchasing Supervisor oversees a team that consists of laundry attendants and delivery clerks. The team is tasked with receiving, tracking, and applying invoices for all linen, food, beverage, retail items, mail and packages that enter the hotel. Leads the team in conducting detailed inventory for the purchasing storeroom and the retail team. Maintains communication with vendors to verify quality, quantity and price against approved standards. Assists the Purchasing Director in maintaining internal controls for purchasing and receiving. Also assists in maintaining complete and accurate records of all hotel purchases, receiving and outgoing goods. Leads by example, ensuring standards are consistently met and upheld to promote a smooth operation of the Purchasing Department.   Leadership Behavior Skill Required   * Communicate decisively the protocols and needs to execute this position consistently. * Professionally exhibit an understanding and be proficient in computer skills including Microsoft word, Excel, Google Apps, and purchasing systems. * Professionally represent and resolve challenges and opportunities that exist in line with all OVI standards.  * Develop partnerships and productive relationships with internal OVI associates, manager, and vendors.  * Be able to multi-task and manage multiple projects such as inventory process, purchase order management.   STANDARD SPECIFICATIONS:   Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.   SKILLS AND QUALIFICATIONS:   Essential:    * A minimum of two (2) years experience in a similar or related field and at least one year managing retail inventory experience. * Proficiency in reading, writing, and speaking the English language. * Valid drivers license with a clean driving record. * Sufficient knowledge of arithmetic in order to accurately compute mathematical calculations including the use of percentages. * Familiarity with Adaco or similar purchasing/inventory management systems. * Proficient in Windows based computer systems to include Microsoft Word, Excel, and Google Apps. * Proven time management skills and techniques to prioritize projects and assignments, meet deadlines. * Track record of promoting positive business relationships while maintaining a necessary assertiveness. * Proven ability to perform repetitive tasks with a high level of accuracy and organization. * Ability to exude a warm and sincere approach to guest, vendor and associate service. * Ability to multi task while maintaining a hospitable and professional demeanor. * Ability to focus attention on details, follow up, remain well organized and be a self-starter. * Proven ability to manage multiple projects and processes at a time. * Thrive in a team environment. * Think clearly, quickly and make concise decisions. * Enjoy working in a fast-paced environment.   Desirable:   * Previous experience in hospitality, retail or food service distribution.  * Experience working with Adaco   * Basic understanding of safety principles. * Ability to communicate in second language, preferably Spanish.   ESSENTIAL JOB FUNCTIONS:   This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.   * Receive and review products being delivered for proper quality, quantity and pricing. * Oversee the organization and maintenance of the storeroom and retail goods, stocking shelves, maintaining par levels and rotation of all products on a first in first out (FIFO) basis. * Supervise and participate in storeroom/retail inventory and data entry. * Oversee the Warehouse Manager & Storeroom Delivery Clerks to include scheduling, work assignments, coaching, counseling, discipline, and evaluations.  * Oversee the receiving of retail shipments, verifying quantity, quality and price and turning away damaged goods. * Track and properly process received items and maintain organization of invoices for received products using the Adaco System. * Run reports for outlet receiving, analysis and review, and verification of goods and products.  * Manage accounting aspects of inventory, process completion and cost reporting. * Participate in, perform and supervise storeroom inventory and data entry according to standards. * Maintain discretion and confidentiality of all guests and pertinent hotel information. * Ensure proper security and accessibility to storeroom. * Promote and enforce standards of excellence and professionalism within the department.

SCOPE OF THE ROLE At Soho House, the Health Club Manager leads the successful launch and day-to-day operation of our Health Club, creating an exceptional member experience across fitness, recovery and spa. This is a pre-opening leadership role, responsible for delivering every aspect of the Health Club before opening day and establishing the standards that will define the operation long-term. Working closely with the General manager, Global Director of Health Clubs and the wider project team, you will oversee recruitment, procurement, operational readiness, training, supplier management and the successful opening of the Health Club. Following launch, you will lead the daily operation of the Health Club, including the gym, recovery technologies, spa treatments, wellness programming and changing facilities. You will be responsible for building a high-performing team, delivering exceptional member experiences, always ensuring a safe environment and driving commercial performance. KEY RESPONSIBILITIES Pre-Opening * Lead all Health Club pre-opening activities, ensuring operational readiness for launch. * Recruit, onboard and train the Health Club team, including fitness, spa and recovery colleagues. * Support procurement, equipment installation, treatment room set-up and recovery technology commissioning. * Develop and implement operational standards, SOPs and opening procedures. * Establish supplier relationships and coordinate external contractors during the opening phase. * Work alongside project, design and facilities teams to ensure all spaces are completed to Soho House standards. * Deliver team inductions and opening training programmes. Operations & Member Experience * Lead the day-to-day operation of the gym, spa, recovery technologies and wellness facilities. * Ensure exceptional standards of cleanliness, maintenance and presentation across all Health Club spaces. * Oversee member journeys across fitness, personal training, recovery services, treatments and wellness programming. * Develop a calendar of classes, events and wellness activations to maximise member engagement. * Ensure recovery technologies, including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy and other wellness equipment, operate safely, effectively and in accordance with company procedures. * Build strong relationships with members, delivering a highly personalised and hospitality-led experience. Leadership * Recruit, coach and develop a high-performing Health Club team. * Lead performance reviews, training, scheduling and succession planning. * Foster a culture of accountability, collaboration and exceptional service. * Ensure staffing levels meet operational and commercial demands. Commercial Performance * Deliver departmental revenue, payroll and profitability targets. * Monitor KPIs including treatments, personal training, classes, retail and recovery services. * Identify opportunities to improve utilisation, member engagement and revenue. * Partner with Membership, Marketing and Events to drive Health Club awareness and participation. Operational Excellence * Manage Health Club budgets, purchasing and stock control. * Maintain equipment through planned preventative maintenance and supplier relationships. * Ensure compliance with all health and safety legislation, operating procedures and licensing requirements. * Produce regular operational and commercial reports for senior leadership. * Maintain the highest standards of risk management across fitness, spa and recovery operations. REQUIRED EXPERIENCE * 5 years' experience managing a premium health club, luxury spa, wellness club or hospitality operation. * Previous pre-opening experience is highly desirable. * Strong operational knowledge across fitness, spa and recovery environments. * Experience managing multidisciplinary teams including fitness professionals, therapists and wellness practitioners. * Demonstrated experience delivering commercial targets and managing departmental budgets. * Excellent leadership and organisational skills. * Experience working with recovery technologies, longevity services or advanced wellness offerings is advantageous. * Spa or Gym qualification * Strong understanding of health and safety legislation and risk management. * Comfortable working in a fast-paced opening environment with changing priorities. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.