IT System Administrator

Position: IT System Administrator Reports to: Manager, Technology Services Position Term: Full Time Permanent Primary Location: Mississauga, Ontario, Canada Workplace Type: Hybrid     Job Purpose We are seeking an experienced and motivated IT System Administrator to join our team. The ideal candidate will have a strong background in hybrid identity (Active Directory and Microsoft Entra ID), Microsoft 365, endpoint management, virtual machines, storage area networks (SAN), enterprise networking and security, and cloud services, with experience in the Scaled Agile Framework (SAFe).    The IT System Administrator, Technology Services is an integral member of the Technology Services team and is responsible for the technical operations of key World Vision Canada IT systems, spanning on-premises infrastructure and Microsoft 365 / Azure cloud services.    A problem-solver at their core, they will work directly with other functional areas to maintain and optimize the integrations of the ecosystem and the data that passes from one system to another.    As an IT System Administrator, you will ensure the smooth, secure, and efficient operation of our organization’s IT infrastructure while achieving key performance metrics.    This is a hybrid role, largely remote, requiring approximately 20% of time spent in office. The ideal candidate is located in the GTA.   Responsibilities   * Manage and support hybrid identity across Active Directory and Microsoft Entra ID, Windows Server 2016–2022 environments, and Exchange 2016 / Exchange Online in a hybrid configuration.  * Administer and support endpoint management systems, including Microsoft Intune, Entra ID device management, Autopilot, and Group Policy.  * Manage and maintain virtual server environments (VMware and Azure), including installation, configuration, and maintenance.  * Manage, monitor, and optimize performance of storage area networks (SAN) and cloud storage. Maintain backups and disaster recovery systems, including regular recovery validation testing.  * Assist with the day over day operations of the organization’s cybersecurity tooling, including Microsoft Defender XDR (EDR), Darktrace, Microsoft Purview, conditional access, MFA, and patching.  * Administer network and perimeter infrastructure, including FortiGate firewalls, FortiClient EMS, SSL-VPN with SAML/Entra SSO, and Cisco Meraki switching and wireless.  * Provide support and administration for cloud applications, including Microsoft 365, email, OneDrive, SharePoint, and Teams.  * Provide support for corporate applications, including installation, maintenance, and troubleshooting.  * Maintain the security and integrity of the organization’s IT systems and data.  * Ensure compliance with organizational standards and regulations, such as PCI DSS.  * Collaborate with other teams to optimize and improve the efficiency of systems and applications, using the Scaled Agile Framework (SAFe) as a guide.  * Stay up-to-date with emerging technologies and recommend solutions that align with the organization’s goals and objectives.  * Track and report on key system performance metrics, including uptime, response time, and customer satisfaction.  * Support projects to optimize current system processes to scale for growth, efficiency, and automation.  * Update and maintain system architecture diagrams and documentation. Develop and implement IT policies and procedures.  * Equip Tier 1 and Tier 2 support staff with the information required to handle entry-level system tickets.  * Deploy production updates during scheduled maintenance windows, largely after-hours. Updates include, but are not limited to, .NET (IIS), CRM, AD schema updates, and firewall/network changes.  * Collaborate with other teams and vendors to ensure World Vision Canada’s standards are being met.  * Cross-train, guide, and equip other members of the Technology Services team to ensure organizational stability and flexibility.  * Provide after-hours support in the event of an outage of any of WVC’s critical systems, or for project-based work, deployments, or maintenance to WVC’s infrastructure.  Qualifications   * BSc in Computer Science, Information Technology, or a related field, or equivalent in training and experience.  * 5 years’ work experience in an IT administrative capacity.  * Experience working with:  - Active Directory and Microsoft Entra ID (hybrid identity), and Windows Server  - Exchange and Microsoft 365  - Endpoint management (Microsoft Intune)  - Virtual machines (VMware and Azure)  - SAN solutions and/or cloud storage, and backup / disaster recovery  * Strong communication (written & verbal) and interpersonal skills.  * Experience in a PCI DSS–scoped environment and familiarity with Defender XDR, Darktrace, or Purview is an asset.  Why Consider Us?    Our competitive compensation & benefits include: * Health Spending Account * Up to 6% matched pension contributions * Parental leave top-up * Generous paid vacation, sick days, wellness and personal days * Office closed extra days before long weekends (6x/year) * World Vision Canada has consistently been awarded Canada and GTA top employer awards. * We are Canada’s largest development, relief, and advocacy non-profit organization.   This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario’s pay transparency requirements under the Employment Standards Act.   Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate’s background and demonstrated capabilities.   #LI-Hybrid

SUMMARY If you’ve ever built your own PC, run a home lab, broken something just to figure out how it works, or spent hours tuning a setup until it’s just right, you’ll probably feel at home here. We’re looking for a mid-level IT System Administrator who brings a solid foundation and is eager to keep learning and growing. You should be comfortable getting up to speed quickly, contributing early, and taking on more ownership over time. This role sits between helpdesk and systems: part hands-on support, part infrastructure. You’ll work across a global environment covering Unix/Linux systems, networking, cloud infrastructure, and multi-OS endpoints, with a particular opportunity to strengthen our Windows capabilities. How your time is split: roughly 60% infrastructure and automation, 30% hands-on employee support and onboarding, and 10% security and compliance work. This is a hands-on role with real ownership: not ticket-only support, and not a pure architecture role. This role requires being in the Leuven office 4 days per week, with the potential for more flexibility as the team grows. Candidates must be legally authorized to work in Belgium at the time of application. Please note that we are unable to provide visa or work permit sponsorship for this role. WHAT YOU’LL DO INFRASTRUCTURE & AUTOMATION (60%) * Maintain and improve our on-premise and cloud infrastructure (Proxmox virtualization on Dell servers, Google Cloud Platform, networking) * Administer systems and services across Linux/Unix and Windows environments * Deploy, monitor, and troubleshoot containerized services and build environments using Docker * Write and maintain Python scripts and use tools like Ansible to automate provisioning, configuration, and repetitive tasks * Monitor system performance and network health (TCP/IP, DNS, DHCP), resolving issues to minimize downtime * Track IT assets, hardware inventory, and software licenses, and keep technical documentation accurate SUPPORT & ONBOARDING (30%) * Serve as a hands-on IT point of contact for a global team, providing on-site and remote support across macOS, Linux, Windows, and mobile devices * Execute onboarding and offboarding (accounts, devices, access), with the goal of continuously improving and automating workflows through MDM tooling (Mosyle, Intune, NinjaOne) * Manage configurations and integrations for collaboration tools such as Google Workspace, Slack, GitHub, and Atlassian * Be a dependable go-to for day-to-day technical issues and employee support SECURITY & COMPLIANCE (10%) * Manage and test backups, disaster recovery, and business continuity procedures * Implement security measures including access controls, patch management, and event logging * Support IAM practices, vulnerability remediation, audits, incident response, and access reviews ENVIRONMENT Cloud: Google Cloud Platform On-prem: Proxmox on Dell servers Endpoints: macOS, Linux, Windows, mobile Device management: Intune, Mosyle, NinjaOne Tooling: Docker, Python, Slack, Google Workspace WHAT WE’RE LOOKING FOR * ~3–5 years of hands-on experience across IT support and system administration * Comfortable operating across both helpdesk and infrastructure work (not siloed into one) * Comfortable administering a multi-OS environment (Linux/Unix, macOS, Windows), with the motivation to deepen your skills where you’re less experienced * Solid Windows skills are a particular plus * Working knowledge of networking (TCP/IP, DNS, DHCP) and confidence troubleshooting it * Experience with endpoint/device management (any modern MDM) * Some scripting or automation experience (Python preferred) and the motivation to grow it * Able to troubleshoot independently and follow through to resolution * A service mindset: clear communicator, reliable, and easy to work with * Comfortable switching between deep technical work and helping a new hire get set up * Curious, hands-on, and motivated to learn and grow * Fluent in English * Candidates must be legally authorized to work in Belgium at the time of application. Please note that we are unable to provide visa or work permit sponsorship for this role. NICE TO HAVE * Production experience with Docker, Proxmox/VMware, or GCP * Experience with Ansible or other configuration management tools * Familiarity with security frameworks and practices (ISO 27001, CIS, IAM, audits) * Relevant certifications (CompTIA A+/Network+/Security+/Linux+, GCP, or similar) * Experience supporting development teams in a software or scale-up environment WHAT GUARDSQUARE OFFERS YOU * A full-time job with a competitive salary package. * You are provided with the tools & flexibility to develop yourself successfully. * An international environment where you will interact with motivated & open colleagues from different backgrounds. * A workplace where you can share and implement your ideas. * A hybrid work policy, which helps guarantee an excellent work-life balance. At Guardsquare, we take pride in being a diverse and multicultural company with team members representing numerous nationalities. We value different perspectives and opinions throughout the business which has contributed to our being the market leader in mobile application security.  You will be part of a dynamic team that strives for excellence and focuses on continuous education and enhancement in skills. We encourage & empower our trusted colleagues to share their opinions, actively collaborate, and continue to learn and grow. So, what are you waiting for? Join us!  You can apply for this opportunity by filling out the application form below!  ABOUT GUARDSQUARE Guardsquare offers the most complete approach to mobile application security on the market, delivering the highest level of protection, with ease. Guardsquare integrates seamlessly across the full development cycle, from mobile app security testing and code hardening to real-time threat detection and API security. Guardsquare provides enhanced mobile application security across the entire development process. More than 1,000 customers worldwide across all major industries rely on Guardsquare to help them identify security risks and protect their mobile applications and SDKs against reverse engineering and tampering in the ever-evolving threat landscape. Guardsquare is based in Leuven (Belgium), with offices in Gent (Belgium), Boston (USA) and Munich (Germany).