Enterprise Customer Success Manager

About Ultralytics: At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team. Ultralytics | Hybrid — London office | Full-time Following our $30M Series A, we’re scaling our enterprise function out of our London hub, alongside teams in Madrid and Shenzhen. We’re hiring an Enterprise Customer Success Manager to own the relationship with our most strategic customers. You'll own 30–40 enterprise and high-value mid-market accounts running Ultralytics YOLO in production. You'll own the full customer lifecycle from contract signature through renewal, including onboarding, deployment, expansion, and renewal negotiations. The CS function exists, the playbooks exist, and you'll plug into a rhythm that's already running. But your book is yours. This role reports to the Head of Customer Success. 🚀 What you'll do Own accounts from signature. You run onboarding in conjunction with our Solution Engineers, drive from first production deployment, and stay with the customer through renewal. You'll front-load effort to get customers to value, then use periodic check-ins to keep them there. Drive net retention. Net dollar retention (NDR) is the headline KPI. You hold the renewal conversation and earn on uplift. You spot expansion signals from new use cases to new business units or geographies and close them with your AE partner. Hold technical conversations. We don’t need you to write code. But you will discuss model architecture, deployment patterns, and computer vision use cases credibly with ML engineers and technical buyers. You will be expected to understand and consult on your clients' use cases, working hand in glove with Solution Engineering where required. Partner cross-functionally. AEs on joint account planning and expansion handoff. SEs on technical depth and deployment blockers. Product and Engineering on escalations and roadmap feedback. CSMs are the conduit between our customers and our business; we expect you to communicate effectively across our organization. 🎯 What success looks like 60 days: Onboarded with full context on every account. Each one health-scored against the three-signal model. At-risk accounts identified with a plan for each. Able to articulate the value of Ultralytics YOLO and to run early discovery sessions with clients. 90 days: Running QBRs and technical reviews independently. First expansion signals surfaced to AE partners. Renewals forecasted for everything coming up in the next 6 months. 180 days: Owning your book end-to-end, including renewal negotiations. Tracking against NDR target with clear leading indicators. Contributing to playbook refinement to show us what's working, what isn't. Providing clear feedback to the organization on what you are seeing on the ground with our customers. 🧠 Skills and experience 3–5 years of customer-facing experience. Technical customer success, a former customer-facing engineer moving into a commercial role, or pure SaaS customer success experience all work. We care about outcomes, not titles. Technically credible. You hold an architecture conversation with an ML engineer without bluffing. You translate technical value into business outcomes for budget owners. Prior experience with technical or developer-facing products (open source, APIs, ML/AI) is strongly preferred — we'll teach computer vision if you've done the harder work of being technical in a commercial seat. You can build trust. Some of your accounts will start skeptical. You sit across from a reluctant buyer, find genuine value, and earn the relationship back. You don't oversell. Commercially sharp. You hold renewal conversations confidently. You spot expansion signals early. You're honest about which accounts are healthy, slipping, or dead, and you notice patterns across the book quickly. You operate without scaffolding. No implementation team, no onboarding specialist behind you. If you need that structure to do good work, this isn't the job. Complexity over ACV. We don't care if you've managed seven-figure accounts. We care that you've navigated multi-stakeholder, technically deep deployments and made customers successful in messy environments. 🚀 Why this role Real product pull. YOLO is the most-used computer vision model in the world. Your customers don't need convincing the technology works. They need help getting value from it quickly. True enterprise accounts. Fortune 500 companies and category leaders across manufacturing, logistics, retail, pharmaceuticals, and beyond. Technically deep, commercially serious accounts. Mature incentive structure. You own renewals and earn on uplift. You source expansion and earn alongside the AE who closes. The incentives are aligned. When the team wins, you win. Established team, room to shape. The CS function and core frameworks are already in place, so you won't be building from zero. But the function is still scaling, and the right person will influence how it evolves. 🔎 What this role isn't This isn't a CSM seat at a big SaaS company with professional services, onboarding, TAMs, and a renewal manager doing the heavy lifting around you. There's no scaffolding. If you need a six-person support cast to do good work, this isn't it. This is for someone who wants to own a book, run it commercially, and be the technical voice in the room. 💰 Compensation and benefits * Full-time, London office (hybrid) * 24 vacation days, your birthday off, plus local holidays * Equity package — our success is yours too * MacBook Pro, Apple Studio Display, AirPods Pro 3 * Dedicated learning & development budget * Reports to Head of Customer Success * Screening with VP Sales & Success or Head of Customer Success, case study with VP Sales & Success and Head of Customer Success, final round with CEO * Applicants must have legal authorization to work in the UK. What we offer: Cutting-Edge, Next-Generation AI Computer Vision Technology: Contribute to building cutting-edge computer vision AI models based on the YOLO framework. Impactful Work: Shape the future of AI-powered solutions that transform industries. Collaborative Culture: Join a talented and passionate team that values open communication and innovation. Ultralytics Handbook Comprehensive guide to our company's mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles. Link: https://handbook.ultralytics.com/ Ultralytics is an equal opportunity employer committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers.  At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:  * Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity. * Own and project manage the on-boarding process for new customers. * Discover, own and manage the customer’s success plan. * Ensure consistent alignment with decision makers on the impact of their investment in Datadog. * Proactively build and maintain targeted relationships with people of influence throughout the customer base. * Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). * Monitor and analyze usage trends to uncover potential renewal opportunities and risks.  * Act as the primary owner of customer adoption and health. * With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: * 3+ years in a Customer Success or Account Management role in B2B SaaS. * Experience working with a portfolio of accounts that included large Enterprise. * Experienced in driving discovery to understand your customers key pain points, objectives and priorities.  * Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience.  * You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices.  * Able to travel for customer onsite visits and events as required. * Fluent in written and spoken English and Japanese as this role will interact with stakeholders, locally and globally Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Sales training in MEDDIC and Command of the Message  * An inclusive company culture, opportunity to join our Community Guilds * Intra-departmental mentor and buddy program for in-house networking  * Continuous professional development, product training, and career pathing  * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous and competitive benefits package Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.