Operations Lead - Santa Monica

At Carbon, our mission goes beyond 3D printing.  We are enabling creators everywhere to make what the world needs, right now.  Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions.   Help us change the world and we will help you change yours. We are seeking a Head of Production & Supply Chain Operations to lead our Hardware Production Team and the end-to-end logistics and inventory function that keeps Carbon’s global supply chain running. This role is critical to scaling our production operations while maintaining our commitment to safety, quality, and cost efficiency, while ensuring the accuracy, compliance, and reliable flow of Carbon’s inventory and freight worldwide. The ideal candidate is a disciplined, detail-oriented leader who thrives in a hands-on manufacturing environment, knows how to build, inspire, and motivate high-performing teams, and can operate effectively across both production and supply chain disciplines. Reporting to the Director of Supply Chain, this individual will own the end-to-end production process and the logistics and inventory organization, driving continuous improvement and ensuring our products and materials meet the highest standards from supplier to customer. This role will be spending time at both our Thomas Rd, Santa Clara and Borregas Ave, Sunnyvale locations and you will be expected to be in-office 5 days per week.  What You Will Do Team Leadership & Development * Recruit, hire, onboard, and develop a team of manufacturing technicians and logistics and inventory staff, building a culture rooted in accountability, pride in craftsmanship, and continuous learning. * Set clear performance expectations and conduct regular coaching sessions, performance reviews, and skills assessments to elevate individual and team capabilities across production and logistics/inventory functions. * Foster a positive, motivated work environment where team members feel valued and engaged, resulting in strong retention and morale. * Create training programs and cross-training plans to ensure workforce flexibility and depth across all production stations and logistics/inventory operations. Safety * Champion a safety-first culture across the production floor and logistics and warehouse operations, ensuring compliance with all OSHA regulations and company safety policies. * Conduct regular safety audits, risk assessments, and incident investigations; implement corrective and preventive actions promptly. * Develop, maintain, and enforce standard operating procedures (SOPs) that prioritize operator and warehouse safety in every task. * Track and report safety metrics, driving toward zero-incident goals through proactive hazard identification and mitigation. Quality * Own product quality throughout the manufacturing and assembly process, ensuring every product meets rigorous quality standards before shipment. * Implement and manage quality control checkpoints, inspection protocols, and testing procedures at critical stages of production. * Collaborate with Ops Engineering and Quality teams to resolve defects, perform root cause analysis, and drive corrective actions. * Monitor yield rates and first-pass quality metrics, using data to drive continuous improvement initiatives. Cost & Operational Efficiency * Manage production budgets, labor costs, and material utilization to meet or exceed cost targets without compromising safety or quality. * Own budget and cost outcomes for Carbon’s freight, logistics, and inventory programs. * Identify and implement process improvements using Lean manufacturing principles to reduce waste, improve throughput, and increase efficiency. * Plan and manage production schedules, capacity, and resource allocation to meet delivery commitments and customer demand. * Partner with Strategic Sourcing and Planning to optimize inventory levels and ensure timely availability of components and materials. Logistics & Inventory Leadership * Own management accountability for the cost, service levels, and integrity of Carbon’s global goods flow, including all inbound and outbound freight and global inventory accuracy and compliance. * Lead, mentor, and directly manage the team of inventory and logistics staff, setting priorities and building scalable processes as Carbon grows. * Ensure full compliance with international trade regulations and dangerous goods/hazardous materials requirements. * Establish and track logistics and inventory KPIs (cost per shipment, on-time delivery, inventory accuracy, freight as a percentage of revenue) and drive continuous improvement against them. Cross-Functional Collaboration & Reporting * Serve as the primary liaison between the production floor and the Engineering, Supply Chain, and Quality teams to ensure seamless product launches and design-for-manufacturability feedback. * Serve as the primary management point of contact for Finance, Legal, EH&S, Sales, contract manufacturing partners, and 3PLs on logistics, inventory, and trade compliance matters. * Participate in new product introduction processes, contributing manufacturing insights during design reviews and pilot builds. * Provide regular production, logistics, and inventory status reports, KPIs, and escalation updates to senior leadership. Qualifications Required: * 8+ years of experience in a manufacturing or production management role, with demonstrated success leading teams of technicians or production operators. * Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Supply Chain, or a related field. * Experience managing, overseeing, or working closely with logistics, freight, and inventory functions, including leading teams responsible for freight and inventory control. * Proven ability to build, develop, and motivate high-performing teams in a hands-on manufacturing environment, with a track record of maintaining safe production environments. * Strong technical aptitude with the ability to understand complex electromechanical assemblies and manufacturing processes. * Demonstrated discipline and meticulous attention to detail in managing production operations, documentation, and quality systems. * Experience managing budgets, schedules, and resource planning. * Excellent communication, organizational, and problem-solving skills, including the ability to partner effectively with a senior individual-contributor expert to translate strategy into team execution. Nice to Have: * Understanding of workplace safety regulations (OSHA). * Lean manufacturing certification (e.g., Lean Six Sigma Green Belt or Black Belt). * Experience with ISO 9001 or similar quality management systems. * Background in 3D printing, additive manufacturing, or precision hardware production. * Experience with ERP/MRP systems and production tracking tools. * Familiarity with Design for Manufacturing (DFM) and Design for Assembly (DFA) principles. * Familiarity with international trade compliance and dangerous goods/hazardous materials regulations. You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. By clicking the “APPLY FOR THIS JOB” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants [https://docs.carbon3d.com/files/legal/carbon-employee-applicant-and-ic-privacy-notice.pdf], which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.  At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining salary. The compensation bracket for this position is $182,400 - $273,600 (per year). In order to maintain equitable internal pay practices, we aim to hire new employees near the midpoint of $228,000 taking into account your experience, work location, certifications, and the unique skills you bring to the role. If you are not based in our Sunnyvale office, the range above will be adjusted for the geographical differential associated with your actual work location.  For more information on how we modify your pay based on your location, please refer to our geographic differentials chart [https://docs.carbon3d.com/files/legal/carbon-us-geo-differential-rates.pdf].  Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs. For details on our total rewards package, visit https://www.carbon3d.com/about/life-at-carbon [https://www.carbon3d.com/about/life-at-carbon]. #LI-Onsite #LI-MRWC By clicking the “APPLY NOW” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants [https://docs.carbon3d.com/files/legal/carbon-employee-applicant-and-ic-privacy-notice.pdf], which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.

SPS Global is seeking a dependable and service-oriented Route Driver / Courier to support campus delivery and logistics operations. This role is responsible for ensuring the safe, accurate, and timely transportation of mail and parcels while maintaining operational efficiency and exceptional customer service standards. The ideal candidate is organized, proactive, and capable of working independently while representing SPS with professionalism and reliability. ---------------------------------------------------------------------------------------------------------------------------------- JOB OVERVIEW The Route Driver / Courier provides exceptional courier and delivery services by receiving dispatch requests, retrieving mail and parcels from designated offices, and delivering them safely and efficiently throughout the campus. This role also supports front and back office operations as needed, helping maintain seamless workplace services and operational continuity. Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU’LL DO COURIER & DELIVERY OPERATIONS * Travel predefined delivery routes via company vehicle to distribute mail and parcels throughout the campus * Perform pickups and deliveries accurately using maps and written instructions * Maintain detailed logs and timestamps for items received and delivered * Ensure compliance with chain-of-custody procedures and operational standards * Respond promptly to client delivery requests and ensure timely order fulfillment * Complete paperwork accurately, legibly, and within required timelines VEHICLE & SAFETY MANAGEMENT * Operate company vehicles safely in accordance with state laws and company policies * Maintain vehicle readiness through routine maintenance checks including oil, tires, fuel, and fluid levels * Follow company procedures in the event of accidents or injuries * Ensure professional presentation and compliance with company appearance standards CUSTOMER SERVICE & OPERATIONAL SUPPORT * Deliver 5-star customer service across all forms of communication * Build professional relationships with customers and internal teams * Maintain professionalism and composure during sensitive situations * Proactively seek additional work and operational support opportunities during downtime * Train backup personnel and provide guidance on procedures and best practices CROSS-FUNCTIONAL OFFICE SUPPORT * Provide front or back office coverage as operational needs require * Assist with shipping and receiving functions when needed * Support handling and validation of packing slips and shipment materials ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE’RE LOOKING FOR REQUIRED * High School Diploma or equivalent * Current state-issued driver’s license with clean driving record * Ability to work assigned hours as determined by manager * Strong written and verbal communication skills * Excellent organizational and time-management skills * Ability to multitask and prioritize effectively * Basic computer proficiency and ability to learn operational systems * Professional appearance and customer-focused attitude PREFERRED * 2+ years of courier, logistics, delivery, or related operational experience * Experience with shipping and receiving procedures * Working knowledge of multifunction devices (MFDs) and office equipment ---------------------------------------------------------------------------------------------------------------------------------- COMPETENCIES * Strong customer service orientation * Attention to detail and operational accuracy * Strong communication and interpersonal skills * Organizational and multitasking abilities * Independent work capability and accountability * Problem-solving and analytical thinking * Adaptability and professionalism under pressure ---------------------------------------------------------------------------------------------------------------------------------- PHYSICAL REQUIREMENTS * Ability to lift or move packages weighing 40 lbs. or greater frequently * Ability to move materials using wheeled carts with 60 lb capacity * Ability to walk, bend, kneel, stand, and sit for extended periods * Manual dexterity for operating office machinery and delivery equipment * Physical and mental capability to safely operate company vehicles Travel: Local travel required ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE OFFER Career Growth: Opportunities to expand expertise across courier services, logistics, and workplace operations. Learning & Development: A culture that promotes continuous learning and professional development. We Recognize Talent: Recognition programs available across all employee levels. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary. ---------------------------------------------------------------------------------------------------------------------------------- Disclaimer: This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for the role. Duties and responsibilities may change at any time with or without notice.         Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $24—$27 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. * We Recognize Talent: We offer a variety of recognition programs for all levels of employees. * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. ---------------------------------------------------------------------------------------------------------------------------------- About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. ---------------------------------------------------------------------------------------------------------------------------------- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement [https://www.spsglobal.com/en/data-privacy-other] Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.