Senior Registrar Operations Lead

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. ABOUT MULTIVERSE Multiverse is the upskilling platform for AI and tech adoption. We partner with 1,500+ companies to deliver a new kind of learning that is transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers — and we are just getting started. In 2022, Multiverse was granted New Degree Awarding Powers (New DAPs) by the Office for Students (OfS), making it one of a small number of providers outside the traditional university sector to hold these powers. We are now preparing for our Full DAPs end assessment — the process by which those powers are confirmed, strengthened, and placed on a permanent footing.   ROLE PURPOSE This is a high-stakes, high-visibility fixed-term role at the heart of one of Multiverse's most important regulatory processes. The Full DAPs end assessment, with a submission deadline of 26 October 2026 and a site visit in early 2027, will determine whether Multiverse retains its ability to independently award degrees beyond December 2027. As Project Lead for the Full DAPs end assessment, you will own the day-to-day delivery of the submission: auditing our current evidence base, coordinating contributions from teams across the business, and drafting the self-assessment narrative that will be reviewed by three external assessors and the OfS's Quality Assessment Committee. This is not a desk-based writing role. It requires someone who can navigate a complex organisation, hold senior stakeholders accountable, and translate regulatory language into clear internal tasks — while producing a self-assessment document that is honest, rigorous, and compelling. You will work closely with the Senior Manager, Instructional Delivery, Head of Regulatory Affairs, and our retained specialist consultancy, with regular visibility to senior leadership.   KEY RESPONSIBILITIES EVIDENCE AUDIT AND GAP ANALYSIS * Conduct a structured audit of Multiverse's current evidence base against each Full DAPs criterion (A–E), identifying gaps, weaknesses, and areas requiring corrective action * Map existing documentation — policies, committee minutes, programme records, staff development frameworks — to the relevant evidence requirements * Produce a clear gap analysis that drives the work plan for the submission, with particular attention to the corrective actions identified in the Year 1 monitoring assessment. STAKEHOLDER COORDINATION AND EVIDENCE GATHERING * Act as the central coordinator for cross-functional evidence contributions, managing and chasing stakeholders across Learning, Certification Operations, Governance, Student Engagement, and Enablement * Build and maintain a shared project tracker that gives all contributors clarity on what is needed, from whom, and by when * Work with the Enablement team to develop and document pathways for instructor engagement with the wider HE sector — including external examiner opportunities, HE partnerships, and scholarship activity — to address criterion C1 (staff scholarship and pedagogical effectiveness) * Facilitate the gathering of student voice evidence in a form that satisfies criterion A1 and D1, working with the student engagement function * Escalate blockers clearly and early to Harriet Lowe, with a proposed solution SELF-ASSESSMENT DRAFTING * Draft the self-assessment submission in the PEE structure (Policy, Explain, Evidence) for each criterion, translating Multiverse's operational reality into the OfS regulatory register * Ensure the document demonstrates honest self-criticality — a key differentiator in OfS assessments — while presenting Multiverse's progress in the strongest credible terms * Incorporate feedback from Harriet Lowe, Shenay Cantelo-Poppe and Mesma through iterative review cycles * Manage the evidence spreadsheet alongside the narrative, ensuring every claim is mapped to a specific piece of supporting documentation PROJECT MANAGEMENT * Own the project plan from June 2026 through to submission on 26 October 2026, with responsibility for on-time delivery * Prepare regular progress updates for Harriet Lowe and, where required, for senior leadership * Support site visit preparation (estimated January–February 2027) if the contract is extended, including briefing documents for staff who will meet the assessment team.   WHAT YOU'LL BRING ESSENTIAL * Experience working in or alongside a higher education quality assurance or regulatory compliance function — you understand how OfS criteria translate into operational evidence * Exceptional stakeholder management skills: you can hold people accountable to deadlines without direct authority, and know how to move things without burning relationships * Strong written communication — you can produce clear, well-structured regulatory narrative and are comfortable working in a formal register * Project management rigour: you are comfortable owning a complex workplan with multiple workstreams, dependencies and a hard deadline * Ability to read and interpret dense regulatory guidance and distil it into clear, actionable asks for internal teams DESIRABLE * Direct experience with regulatory processes, e.g DAPs assessments or OfS self-assessment submissions * Familiarity with the education sector, apprenticeship or workforce learning sector * Experience drafting or contributing to a formal quality self-assessment document (e.g. for OfS, Ofsted, QAA, or similar body) * Understanding of the FHEQ and threshold academic standards   WHY THIS ROLE MATTERS The Full DAPs end assessment is not an administrative exercise. Passing it confirms Multiverse's status as an independent degree-awarding body and protects our ability to award degrees to the thousands of apprentices on our programmes. The self-assessment document you produce will be reviewed by three external assessors, considered by the OfS's Quality Assessment Committee, and published. The Year 1 monitoring assessment identified corrective actions across four of the five criteria. This submission must demonstrate that those have been resolved — in practice, not just on paper. The person in this role will be central to making that case. This is a rare opportunity to lead a high-stakes regulatory process at a fast-moving, mission-driven organisation, with direct access to senior leadership and genuine ownership of a critical outcome. Benefits * Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year * Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support * Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month * Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year * Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE As a Legal Operations Specialist in Legora’s Stockholm office, you will play a central role in building and scaling the operational infrastructure of one of the fastest-growing legal technology companies globally. You will work at the intersection of legal, technology, and operations — owning the systems, workflows, and knowledge architecture that enable Legora's legal function and broader organisation to operate at scale. A core part of this role is building internal knowledge databases and driving integrations that unlock the full value of Legora's own platform within our organisation. This role requires a high degree of independence, strong systems thinking, and the ability to drive cross-functional change across multiple teams and time zones. You will partner closely with Legal, People, Finance, RevOps, Product, and Customer Success, becoming an integral part of how Legora operationalises its legal and commercial knowledge. You will report to the General Counsel, based at our Stockholm headquarters. Legora’s legal function is a forward-deployed, AI-first team working across multiple jurisdictions and legal disciplines. We act as trusted partners to the business, with particular focus on product development, operations, and commercial initiatives. As a legal technology company, we hold ourselves to the highest standard when it comes to our own legal operations — and we expect this role to help us lead by example. Beyond strong operational judgment, we value curiosity, problem-solving, and a proactive mindset. WHAT YOU WILL BE DOING * Own the design and build-out of Legora's internal legal knowledge databases, ensuring that contracts, policies, playbooks, and institutional knowledge are structured, searchable, and organized. * Drive integrations between Legora's own platform and internal systems (CLM, CRM, HRIS, finance tools) to maximise the value Legora derives from its own product and ensure seamless data flows across the organisation. * Establish and maintain structured contract management infrastructure — including metadata schemas, parent-child contract linking, deduplication standards, and a deviation/exception registry for non-standard terms. * Design and implement cross-functional handoff protocols so that relevant contract terms, exceptions, and commitments automatically surface to Finance, RevOps, Product, and Customer Success at the point of execution. * Partner with the Legal, People, and Operations teams to identify process bottlenecks, drive continuous improvement, and ensure legal operations practices reflect Legora's standards and values. * Contribute to governance, compliance, and risk mitigation initiatives, ensuring that operational infrastructure supports Legora's obligations as it scales internationally. WHO YOU ARE * 2-5 years of experience in legal operations, contract management, or a related operational role within a law firm or in-house legal team. * Proficiency in both spoken and written English. Additional European language skills are meritorious. * Deep, granular understanding of technology stacks, APIs, data architecture, and system interoperability. Hands-on experience implementing, configuring, or building legal technology tools, knowledge management systems, or integration layers is essential. * Demonstrable experience in legal operations, legal technology, or a related technical-operational field. A relevant degree (e.g., law, computer science, engineering, or information systems) is meritorious but not required. Prior experience in knowledge management teams or in supporting legal professionals is particularly valued. * Demonstrated ability to drive cross-functional change and influence senior stakeholders across Legal, Finance, Product, and Operations. * Experience in high-growth, international, or technology-driven organisations is highly valued. * You are operationally minded and solutions-oriented — you focus on building infrastructure that enables the business while appropriately managing risk. * You communicate complex operational and legal concepts clearly and translate them into structured, actionable processes. * You thrive in a fast-paced, dynamic, entrepreneurial environment and are comfortable operating with autonomy and ambiguity. * A deep technical and genuine excitement about building with technology is meritorious. You are likely not content to be a consumer of tools — you want to get under the hood, write code where needed, and architect systems that push the boundaries of what a best-in-class legal operations function looks like. A keen interest in AI, data infrastructure, and Legora's own platform is essential. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.