(Senior) Product Manager Circular Economy (m/w/d)

We're actively recruiting a Head of Operations as we continue to scale our leadership team in Ghana. You'll be the driving force behind the customer experience that defines M-KOPA in Ghana - leading the service standards, care operations, and operational frameworks that deliver financial progress for everyday earners. The Impact 💚 Your leadership will directly shape how our customers in Ghana experience M-KOPA. We've already helped over 7 million customers access over $2 billion in credit, advancing financial progress for everyday earners. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍 The Opportunity 🎧 Elevate customer experience: Lead the transformation of our customer care and collections function — raising service standards, building capability, and putting the customer at the centre of everything we do 🏗️ Own operations end-to-end: Provide strategic leadership across customer care, collections, retail, warehouse, and logistics in one of Africa's fastest-growing fintech businesses 💰 Drive real business outcomes: Your success is measured in customer satisfaction, retention, service quality, and profitability — not just process metrics 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 5 consecutive years (2022–2026) 🌱 Environmental impact: We're working to reduce our carbon footprint, having avoided 2.155 million tonnes of CO₂ to date through clean energy products and circular economy initiatives What You'll Do Reporting directly to the General Manager, you'll own operational strategy and execution across M-KOPA Ghana. While you'll provide leadership across all operational functions, the immediate priority is clear: transforming our customer care and collections capability into a genuine competitive advantage. You'll bring the experience, rigour, and energy to raise service standards, build high-performing care teams, and embed a customer-first culture — while partnering with a well-established supply chain and retail channel team to keep the wider operation running at pace. Your Core Responsibilities: Customer Care & Collections * Lead the strategic transformation of Customer Care and Collections, setting and holding high service standards across call centre and BPO functions * Build and develop tactical plans for customer engagement, retention, and issue resolution that deliver measurable improvements in satisfaction and service quality * Define and drive the metrics that matter — response times, resolution rates, customer satisfaction scores, and collections performance * Embed a customer-first culture across the care function, developing team capability and creating clear pathways for performance improvement * Identify and close gaps in service delivery, escalation frameworks, and customer journey design Operational Strategy & Leadership * Define and execute operational strategies that enhance efficiency, productivity, and profitability across all functions * Partner with the global leadership team to shape and localise operational frameworks and policies * Proactively assess operational risks and implement mitigation and optimisation plans * Lead change management initiatives and champion a culture of continuous improvement Retail & Logistics Operations * Provide strategic oversight of retail operations, warehouse, and logistics — supporting and building on the strong foundations already in place * Strengthen supplier and vendor relationships, negotiate value-driven contracts, and maintain best practices for supply chain efficiency and cost optimisation Team Leadership & Financial Management * Lead, mentor, and inspire managers and teams across all operations functions * Own operational budgets, forecasts, and cost-control initiatives * Deliver regular performance reports and insights to senior leadership * Build organisational capabilities that align with current and future business needs Your Environment 💼 * Primary focus: Customer care, collections, call centre and BPO operations * Broader functions: Retail, warehouse, logistics, supply chain * Tools: CRM tools, ERP systems, inventory platforms * Scope: Multi-departmental leadership within M-KOPA Ghana, with connectivity to global operational frameworks What You Need 8–10 years of progressive operations experience, with at least 5 years in senior management roles. We're particularly interested in candidates who have led customer care, contact centre, or BPO operations in high-growth, customer-centric environments — this is where you'll make your biggest mark. Required Experience: * Proven success leading customer care, contact centre, collections, or BPO operations — this is the experience that will set you apart * Track record of transforming service standards and building high-performing care teams * Strong financial acumen with experience in budget and cost management * Demonstrated success leading multi-departmental teams and driving operational transformation * Experience with CRM tools, ERP systems, and inventory platforms * Bachelor's degree in Business, Operations, Supply Chain, or related field; Master's preferred Location & Benefits Based in Ghana - Hybrid, reporting to the General Manager * Work with diverse teams across UK, Europe, and Africa * Professional development programmes and coaching partnerships * Family-friendly policies and flexible working arrangements * Well-being support and career growth opportunities Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. Our aim is financial progress for everyday earners. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact 💚 Our technology has created measurable change: * Connected 📱: 2.5 million first-time mobile internet users connected * Prosperous 💰: 70% of customers use M-KOPA products for income generation, with 35,000+ livelihoods created for agents * Green 🌱: 2.155 million tonnes of CO₂ avoided through clean energy products, with over 127,700 circular economy products provided Ready to lead operations that create real-world financial inclusion while advancing your career in fintech? Apply Now! WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

THE ROLE Wise Energy is looking for a Management Accountant professional with experience in renewable energy asset management. Supporting large-scale solar portfolios across international jurisdictions, with a focus on Chilean assets, I oversee finance operations, ensuring accuracy, compliance, and efficiency across both outsourced accounting and tax functions as well as in-house processes. Working closely with senior finance leadership in Madrid, I collaborate across teams and with external partners to maintain high-quality financial reporting and operational performance. We are looking for a professional that could bring a strong attention to detail combined with a collaborative and people-focused approach, thriving in environments where teamwork and relationship-building are key. Comfortable operating in a hybrid and international setting, proactively identify and resolve issues, contribute to continuous improvement, and ensure the delivery of consistent.   KEY RESPONSIBILITIES Management Accounting & Reporting •    Prepare and review monthly, quarterly, and annual management accounts for SPVs and group entities. •    Produce financial reporting packs, dashboards, and commentary, including variance analysis against budgets and forecasts. •    Ensure accuracy, consistency, and compliance with accounting standards and group policies. •    Deliver financial information to internal stakeholders, lenders, and investors within agreed deadlines. Budgeting, Forecasting & Analysis •    Support the preparation of annual budgets and periodic reforecasts across assigned entities. •    Provide financial analysis and insights to support planning, performance monitoring, and decision-making. Treasury & Cash Flow •    Support cash flow forecasting, including liquidity and working capital monitoring. •    Perform cash reconciliations and investigate variances or discrepancies. •    Assist with cash distribution calculations, covenant monitoring, and treasury reporting. Tax & Compliance •    Oversee local tax compliance in coordination with external advisors, ensuring timely filings and payments. •    Review tax calculations, returns, and supporting documentation as required. •    Maintain compliance trackers and ensure adherence to local regulatory requirements. Audit & Statutory Support •    Prepare audit deliverables and supporting documentation for statutory audits. •    Coordinate auditor queries and liaise with external auditors and advisors. •    Support the preparation of statutory financial statements under applicable accounting standards. Asset Onboarding & Change Support •    Support onboarding and offboarding of assets, ensuring finance systems, reporting structures, and controls are properly implemented. •    Review onboarding documentation and validate completeness of financial information. •    Contribute to transactions such as refinancing, restructuring, or M&A processes where relevant. Processes, Systems & Controls •    Maintain and improve finance SOPs, controls, and documentation. •    Support implementation and improvement of finance systems (ERP, payments, reporting tools). •    Ensure documentation is properly stored and maintained in shared systems. Collaboration & Stakeholder Management •    Collaborate closely with Finance, Commercial, Technical teams, and external service providers. •    Manage relationships with auditors, tax advisors, and local accountants. •    Ensure smooth coordination across internal and outsourced functions. Ad-hoc & Continuous Improvement •    Proactively identify opportunities for process optimisation, automation, and reporting enhancements. •    Support ad-hoc tasks and projects in line with business needs in a dynamic and evolving environment.   SKILLS & COMPETENCIES To be successful in this role, you will demonstrate: * Time management & prioritization skills - things can get a little hectic, so the ability to effectively manage yourself and your workload is critical * Excellent communication skills (in English or/and other European languages) - you must be able to organize your thoughts in a way that others find clear and compelling. You will be expected to together well-written, grammatically correct emails and other communications When communicating verbally – whether over the phone, on video calls, in person or in meetings – you will need to be articulate, warm and engaging * Flexibility - being an effective team player means being flexible in your approach and open to getting involved with new things, even if they are not spelled out in your job description * Intellectual Curiosity – Finance is a broad and nuanced field, and we are looking for someone who is truly interested in our profession and has the intellectual curiosity to delve deep into topics and bring fresh ideas into the team * IT Literacy - you need to be comfortable with IT systems and working with data (you should have at least intermediate-level excel) * Delivery focus – it may sound obvious, but the ability to proactively churn through work at pace and deliver quality outputs really matters! * Strong critical thinking and problem-solving skills * Passion for our mission ‘to generate a more sustainable future by leading the transition to clean energy * Our values: be a leader, build trust, be responsible, be innovative and ‘bring your alpha’. EXPERIENCE & QUALIFICATIONS  •    Degree in Accounting, Finance, Economics, or a related field •    Strong understanding of management accounting, financial reporting, and month-end closing processes.  •    Practical bookkeeping experience required, purely theoretical knowledge is insufficient. •    Familiarity with Chilean GAAP is advantageous; however, a strong understanding of core accounting principles is essential. •    Budgeting, forecasting and reporting skills •    4+ years of experience in accounting or financial management, ideally within an international or multi-entity environment •    Capable in taking ownership and managing accounting software •    Knowledge of Netsuite (advantageous) •    A passion for process improvement and operational efficiency •    Renewable energy experience •    Proven ability to manage multiple priorities and meet tight deadlines. •    Excellent analytical, organizational, and problem-solving skills •    Experience in overseeing or collaborating with third party service providers on behalf of clients notably local accountants, auditors and tax advisors •    Superb presentation and conflict resolution skills, robust, resilient and articulate •    Fluent in Spanish and advanced business level English WHAT WE OFFER * A busy role in a supportive team, with plenty of opportunities to learn * International scope – we operate in over 8 countries * Hybrid working – we will need you in Madrid office at least twice a week, but you will normally be able to work remotely for the remainder of the week * Health insurance * Annual discretionary bonus. HOW TO APPLY If you are interested in this opportunity, please follow the link to apply. If you have been shortlisted for the next stage, we will be in contact within 14 days. By selecting “Apply” or sending us your CV, you indicate you have read and acknowledged NextEnergy Group’s Candidate Privacy Notice. DIVERSITY AND INCLUSION Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, talent and hard work form the bedrock of who we are and who we aspire to be. We are committed to equal employment and advancement opportunity irrespective of race, colour, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.   ABOUT US NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector.  Since its inception, it has been active in the development, construction, and ownership of solar assets across multiple jurisdictions.  NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management), WiseEnergy (Operating Asset Management), and Starlight (Asset Development).  NextEnergy Capital manages the Group's investment activities and has invested in over 520 solar plants, exceeding 2GW in capacity across its institutional funds. * NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange, NESF manages 102 solar and energy storage assets in the UK and Italy, with a total installed capacity of 983MW and a gross asset value of £1,014m. * NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy, successfully divested in January 2022, delivering net IRRs exceeding its 10-12% target. * NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g., US, Spain, Italy), with $896m raised, exceeding its $750m target. * NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK, with ~£600m raised. * NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date, it has raised $745m, targeting $1.5bn ($2bn ceiling). WiseEnergy® is NextEnergy Group’s operating asset manager.  WiseEnergy is a leading specialist operating asset manager in the solar sector.  Since its founding, WiseEnergy has provided solar asset management, monitoring, technical due diligence and under construction services to over 1,500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW.  WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector.   Starlight is NextEnergy Group’s development company that is active in the development phase of solar projects.  It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.  NextSTEP is the venture capital fund of NextEnergy Group, dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States, targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators, startup accelerators, universities, and research centers, supporting projects that address global challenges in crucial areas such as Climate Change, Energy Transition, CO2 Capture and Sequestration, Circular Economy, Sustainable Cities, Sustainable Mobility, Sustainable Fashion, Waste Management, Water and much more.  NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation, the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016, in 8 years of operation the foundation has donated more than £1.2 million, supporting over 30 projects in 27 different countries around the world.