Senior Experience Researcher

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE DESIGN TEAM We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.   ABOUT THE ROLE This is a dedicated systems design role focused on the experience layer of our design system. You'll define how our system, Thumbprint, translates into real product experiences, owning the patterns, flows, component compositions, and documentation that enable every team to design and ship with consistency at scale. You'll work on a small team to evolve Thumbprint into a machine-readable, production-aligned system that accelerates product development from idea to prototype to shipped experience. The focus of this role is craft and usability: interaction quality, platform-native patterns, and the guidance that helps humans and agents apply our system across our various product experiences. WHAT YOU’LL DO * Own the patterns, flows, and component compositions that power product experiences across iOS, Android, and web, ensuring consistency and quality at every layer * Design and ship reusable components with a high bar for craft, including well-defined states, variants, responsiveness, and interaction models * Define and maintain platform-native interaction patterns that make our product feel cohesive and intentional across surfaces * Evolve Thumbprint over time to keep pace with modern UI patterns, platform conventions, and the changing needs of our product * Create clear, opinionated documentation and usage guidance, including best practices, anti-patterns, and decision frameworks teams can act on * Enable teams to adopt and extend the design system through onboarding, critique, and hands-on partnership * Collaborate with technical partners to ensure Thumbprint works within AI-driven workflows, including Claude Code, Figma MCP, and our internal prototyping tools * In addition, work closely with Engineering partners to define, align, and maintain parity between design components in Figma and their coded implementation, ensuring a seamless design-to-development workflow and single source of truth * Contribute to the naming, taxonomy, and structure so Thumbprint is legible and usable by both people and AI tools   IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * 6+ years of product design experience, with meaningful time owning or evolving a design system at a product company * Deep familiarity with platform conventions across iOS, Android, and web, including how great apps are structured and how that shapes interaction design * High craft bar for visual design and component work; you build components that are polished, production-ready, and designed to scale * Expert-level Figma skills, including component architecture, variables, tokens, and auto-layout * Comfortable working across the design-to-code workflow; you know your way around Storybook, design tokens, and GitHub, and can collaborate closely with engineers on implementation * Strong written communication skills; you write documentation that is clear, opinionated, and easy to act on * Active interest in how design systems evolve in AI-driven product development, including how system structure and documentation enable teams and tools to work more effectively * Deep knowledge of accessibility standards (WCAG AA) and a commitment to ensuring all components and patterns are inclusive and usable   EXPECTED SALARY RANGES * For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $156,400 - $202,400 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE DESIGN TEAM We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.   ABOUT THE ROLE This is a dedicated systems design role focused on the experience layer of our design system. You'll define how our system, Thumbprint, translates into real product experiences, owning the patterns, flows, component compositions, and documentation that enable every team to design and ship with consistency at scale. You'll work on a small team to evolve Thumbprint into a machine-readable, production-aligned system that accelerates product development from idea to prototype to shipped experience. The focus of this role is craft and usability: interaction quality, platform-native patterns, and the guidance that helps humans and agents apply our system across our various product experiences. WHAT YOU’LL DO * Own the patterns, flows, and component compositions that power product experiences across iOS, Android, and web, ensuring consistency and quality at every layer * Design and ship reusable components with a high bar for craft, including well-defined states, variants, responsiveness, and interaction models * Define and maintain platform-native interaction patterns that make our product feel cohesive and intentional across surfaces * Evolve Thumbprint over time to keep pace with modern UI patterns, platform conventions, and the changing needs of our product * Create clear, opinionated documentation and usage guidance, including best practices, anti-patterns, and decision frameworks teams can act on * Enable teams to adopt and extend the design system through onboarding, critique, and hands-on partnership * Collaborate with technical partners to ensure Thumbprint works within AI-driven workflows, including Claude Code, Figma MCP, and our internal prototyping tools * In addition, work closely with Engineering partners to define, align, and maintain parity between design components in Figma and their coded implementation, ensuring a seamless design-to-development workflow and single source of truth * Contribute to the naming, taxonomy, and structure so Thumbprint is legible and usable by both people and AI tools   IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * 6+ years of product design experience, with meaningful time owning or evolving a design system at a product company * Deep familiarity with platform conventions across iOS, Android, and web, including how great apps are structured and how that shapes interaction design * High craft bar for visual design and component work; you build components that are polished, production-ready, and designed to scale * Expert-level Figma skills, including component architecture, variables, tokens, and auto-layout * Comfortable working across the design-to-code workflow; you know your way around Storybook, design tokens, and GitHub, and can collaborate closely with engineers on implementation * Strong written communication skills; you write documentation that is clear, opinionated, and easy to act on * Active interest in how design systems evolve in AI-driven product development, including how system structure and documentation enable teams and tools to work more effectively * Deep knowledge of accessibility standards (WCAG AA) and a commitment to ensuring all components and patterns are inclusive and usable   EXPECTED SALARY RANGES * For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $192,100 - $248,600 * For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $172,600 - $223,300 * For candidates living in all other US locations, the expected salary range for this role is currently $163,200 - $211,200 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.