Strategic Intelligence Manager, Protective Intelligence

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: Responsible for physical security operations, investigations, executive protection support, incident response, and threat management functions across corporate environments and operational facilities. Serve as an operational leader within the broader Global Security & Investigations organization, responsible for managing day-to-day security operations, sensitive investigations, workplace violence prevention initiatives, executive protection assignments, and emergency response coordination while supporting enterprise security strategy and operational resilience. This role combines investigative expertise, operational leadership, and protective operations experience with strong judgment, crisis response capabilities, and cross-functional collaboration. The position assists with physical security operations including incident management, threat assessment, executive protection support, law enforcement coordination, guard force oversight, emergency preparedness, and operational security initiatives while partnering closely with Legal, HR, Compliance, Risk, Cybersecurity, Workplace Services, Facilities, and executive leadership. The ideal candidate is operationally mature, highly adaptable, and capable of managing sensitive investigations, responding to critical incidents, coordinating protective operations, and supporting enterprise-wide security initiatives in a fast-paced corporate environment. Strong experience in law enforcement, criminal investigations, military operations, executive protection, or corporate security operations is highly valued. What you'll do: INVESTIGATIONS & THREAT MANAGEMENT * Lead investigations involving workplace violence, threats, theft, fraud, unauthorized access, misconduct, suspicious activity, and other physical security-related incidents. * Conduct interviews, gather evidence, document findings, and prepare investigative reports for leadership and cross-functional stakeholders. * Support behavioral threat assessment and workplace violence prevention initiatives across corporate environments. * Coordinate with HR, Legal, Compliance, Risk, Operations, and executive leadership during sensitive investigations and escalated personnel matters. * Monitor, assess, and respond to threats involving employees, executives, facilities, and corporate operations. * Maintain investigative case documentation, evidence handling procedures, and audit-ready reporting standards. * Conduct post-incident reviews and identify operational improvements, risk mitigation opportunities, and corrective actions. * Support investigations involving insider threats, financial crimes, cyber-enabled incidents, and coordinated operational threats in partnership with Cybersecurity and Fraud teams. * Assist with intelligence gathering, situational awareness reporting, and threat monitoring activities related to employee safety and operational risk. EXECUTIVE PROTECTION & PROTECTIVE OPERATIONS * Serve as an executive protection asset for senior leadership during corporate events, travel, public engagements, and elevated threat situations. * Support executive protection operations including advance planning, site assessments, route analysis, travel coordination, and protective intelligence activities. * Conduct operational planning and risk assessments for executive meetings, conferences, offsite events, and high-profile engagements. * Respond rapidly to threats, harassment, suspicious activity, or incidents involving executive leadership. * Coordinate closely with executive assistants, event organizers, vendors, and external protective resources to ensure operational readiness. * Maintain readiness to support emergency executive protection deployments and high-risk operational environments. * Assist with development and refinement of executive protection procedures, standards, and operational protocols. SECURITY OPERATIONS MANAGEMENT * Support daily physical security operations across assigned facilities and operational environments. * Coordinate response efforts for critical incidents including medical emergencies, workplace violence concerns, protests, suspicious packages, evacuations, fires, and operational disruptions. * Serve as an escalation resource during incidents requiring coordinated security response and operational leadership. * Manage and support guard force operations including: * Post order development * Incident escalation procedures * Vendor coordination * Staffing oversight * Operational compliance reviews * Develop and maintain standard operating procedures (SOPs), response protocols, and operational documentation. * Conduct security risk assessments, operational reviews, and site walkthroughs to identify vulnerabilities and recommend mitigation strategies. * Partner with Workplace Services and Facilities teams to maintain safe and secure workplace environments. * Support emergency response coordination and crisis management activities during elevated threat situations and operational incidents. CRISIS MANAGEMENT & EMERGENCY PREPAREDNESS * Support crisis management, emergency response, and business continuity initiatives from a physical security and operational readiness perspective. * Assist in development and execution of emergency response procedures including: * Active assailant response * Shelter-in-place procedures * Evacuation protocols * Fire/life safety coordination * Severe weather response * Emergency communications * Participate in tabletop exercises, emergency drills, after-action reviews, and operational readiness assessments. * Coordinate with Site Leadership Teams, Workplace Services, and external emergency responders during emergency preparedness activities. * Lead and facilitate employee security awareness training programs including: * Workplace violence prevention * Active shooter response * De-escalation techniques * Situational awareness * Emergency preparedness * Travel safety LAW ENFORCEMENT & EXTERNAL AGENCY COORDINATION * Serve as a liaison with local, state, and federal law enforcement agencies regarding investigations, physical security matters, emergency response coordination, and executive protection operations. * Maintain strong working relationships with public safety organizations, intelligence groups, emergency management agencies, and industry security partners. * Coordinate with fire rescue, EMS, property management, and external emergency response personnel during incidents and preparedness activities. * Support criminal referrals, evidence coordination, subpoena requests, and investigative collaboration when appropriate. * Represent SoFi during meetings, investigations, emergency coordination efforts, and security-related engagements involving external agencies and stakeholders. OPERATIONAL LEADERSHIP & CROSS-FUNCTIONAL SUPPORT * Support strategic initiatives related to enterprise physical security, investigations, and operational risk management. * Develop security status reports, incident summaries, executive briefings, and operational updates for leadership. * Assist with physical security audits and compliance reviews involving OCC, Federal Reserve, CFPB, OFAC, Deloitte, internal audit, and other oversight entities. * Coordinate with Facilities, HR, Legal, Compliance, Risk, Cybersecurity, IT, Workplace Services, and Operations teams on security initiatives and incident response activities. * Conduct site risk assessments across corporate offices and operational facilities as needed. * Support vendor management activities involving guard force providers, consultants, and operational partners. * Assist with implementation of operational improvements, workplace safety initiatives, and enterprise security standards. * Travel as needed in support of executive protection operations, investigations, incident response activities, and corporate security initiatives. SECURITY TECHNOLOGY & SYSTEMS SUPPORT * Maintain working knowledge of enterprise physical security technologies and operational security systems. * Support troubleshooting, operational coordination, and deployment activities involving: * Access control systems * Video surveillance platforms * AI-driven monitoring solutions * Visitor management platforms * Intrusion detection systems * Partner with Security Technology, IT, and Cybersecurity teams to support secure and reliable operation of physical security systems. * Assist with physical security technology projects, system upgrades, investigations support, and operational deployments as needed. * Evaluate emerging technologies and intelligence platforms that improve investigations, situational awareness, and operational response capabilities. TECHNICAL SKILLS & FUNCTIONAL EXPERTISE * Criminal Investigations * Executive Protection Operations * Threat Assessment & Threat Management * Workplace Violence Prevention * Incident Response & Crisis Coordination * Protective Intelligence * Corporate Security Operations * Emergency Response Management * Behavioral Threat Assessment * Law Enforcement Coordination * Security Operations Management * Investigative Interviewing & Case Management * Risk Assessment & Mitigation * Emergency Preparedness & Training * Vendor & Guard Force Management * Security Awareness Programs * Situational Awareness & Intelligence Reporting * Cross-Functional Incident Coordination * Executive Communication & Briefing Platforms & Technologies * Genetec Security Center * LenelS2 OnGuard * Ambient.ai * Ontic * Envoy * ExacqVision * Axis Communications camera systems * Enterprise access control systems * Video surveillance and monitoring platforms * Incident management and reporting systems * Integrated physical security ecosystems What you'll need: * 10+ years of experience in law enforcement, criminal investigations, military operations, executive protection, intelligence, or corporate security operations. * Demonstrated experience leading investigations, incident response activities, and operational security initiatives. * Prior experience supporting executive protection operations for executives, dignitaries, public officials, or high-profile individuals. * Strong understanding of: * Criminal investigations * Threat management * Workplace violence prevention * Emergency response procedures * Incident command principles * Corporate security operations * Executive protection methodologies * Exceptional judgment and decision-making abilities in high-pressure and rapidly evolving situations. * High level of discretion, professionalism, and integrity when handling sensitive or confidential matters. * Strong written and verbal communication skills with ability to brief executives, coordinate with law enforcement, and prepare professional investigative documentation. * Proven ability to manage multiple operational priorities simultaneously while maintaining attention to detail. * Willingness to travel and maintain 24/7 on-call availability for emergencies, executive protection operations, and critical incidents. Preferred Qualifications * Bachelor’s degree in Criminal Justice, Homeland Security, Emergency Management, Security Management, Intelligence Studies, or related field. * Prior experience with: * Federal law enforcement agencies * Intelligence organizations * Military special operations * Protective intelligence programs * Corporate enterprise security environments * Experience conducting investigations involving fraud, insider threats, workplace violence, or organized criminal activity. * Industry certifications including: * CPP (Certified Protection Professional) * PSP (Physical Security Professional) * PCI (Professional Certified Investigator) * Executive Protection certifications * FEMA / ICS certifications * Experience supporting security operations within financial services, fintech, or highly regulated industries. * Familiarity with enterprise physical security systems and AI-enabled monitoring platforms. * Experience delivering security awareness training and emergency preparedness programs. * Spanish language proficiency strongly preferred. * Prior military, federal investigative, intelligence, or protective operations experience are highly valued. Working Conditions * Ability to respond to emergencies and critical incidents outside of standard business hours. * Availability for 24/7 on-call support involving security incidents, executive protection operations, and emergency response activities. * Frequent interaction with executives, law enforcement agencies, and sensitive operational environments. * Occasional travel required for investigations, executive protection assignments, incident response, and operational meetings. * Ability to operate effectively in fast-paced, high-pressure, and rapidly evolving environments. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SOFI PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION (INCLUDING RELIGIOUS DRESS AND GROOMING PRACTICES), SEX (INCLUDING PREGNANCY, CHILDBIRTH AND RELATED MEDICAL CONDITIONS, BREASTFEEDING, AND CONDITIONS RELATED TO BREASTFEEDING), GENDER, GENDER IDENTITY, GENDER EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE (40 OR OVER), PHYSICAL OR MEDICAL DISABILITY, MEDICAL CONDITION, MARITAL STATUS, REGISTERED DOMESTIC PARTNER STATUS, SEXUAL ORIENTATION, GENETIC INFORMATION, MILITARY AND/OR VETERAN STATUS, OR ANY OTHER BASIS PROHIBITED BY APPLICABLE STATE OR FEDERAL LAW. THE COMPANY HIRES THE BEST QUALIFIED CANDIDATE FOR THE JOB, WITHOUT REGARD TO PROTECTED CHARACTERISTICS. PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS. NEW YORK APPLICANTS: NOTICE OF EMPLOYEE RIGHTS SOFI IS COMMITTED TO AN INCLUSIVE CULTURE. AS PART OF THIS COMMITMENT, SOFI OFFERS REASONABLE ACCOMMODATIONS TO CANDIDATES WITH PHYSICAL OR MENTAL DISABILITIES. IF YOU NEED ACCOMMODATIONS TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, PLEASE LET YOUR RECRUITER KNOW OR EMAIL ACCOMMODATIONS@SOFI.COM. DUE TO INSURANCE COVERAGE ISSUES, WE ARE UNABLE TO ACCOMMODATE REMOTE WORK FROM HAWAII OR ALASKA AT THIS TIME. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.   Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:    Integrity – Collaboration - Relationships – Excellence – Creativity - Results   Join Us, Concentric - "Your World Secured" We are currently seeking to hire an Integrated Security Operations Manager to join our Corporate team in San Francisco, CA Candidates must be based in the San Francisco Bay Area or willing to relocate. This is a remote-friendly role, though you will be expected to attend in-person meetings at our San Francisco headquarters and are required to travel to and work from operational client sites as needed. JOB DESCRIPTION The Integrated Security Operations Manager is part of the Embedded Program Team but is responsible for coordinating with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations. This position will manage several small groups of vendors, ad hoc services, or employees, and embedded services, who are working directly with Concentric clients. The Integrated Security Operations Manager serves as the primary liaison to Concentric for vendors, employees, and clients, ensuring smooth communication and seamless operations while addressing any needs or challenges. Providing ongoing guidance and mentoring, performance feedback, and administrative support to enhance vendor or employee engagement and client satisfaction are key tenets of this position.  Additionally, the Integrated Security Operations Manager will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives. The ideal candidate will have real-world experience in the security field and supervisory experience managing and mentoring diverse teams.   RESPONSIBILITIES * Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements * Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being. * Advocate for employee needs and escalate issues as necessary to HR or management. * Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site * Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed * Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees * Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements. * Facilitate communication between employees, clients, and internal teams to maintain alignment on operations. * Design, develop, and draft proposals, including budgets as needed * Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements * Provide in-person management and direct Executive Protection support of complex security operations or protective details. * Provide direct billable consultative and/or security services as requested to clients globally * Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements * Act as the business representative in the great San Francisco, CA area for client requests and business development efforts * Security Operations staff Coordinator management * Oversight and development of the GSOC operations and scheduling * Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking and periodic updates to Security Operations management * Lead key internal team and organizational initiatives * Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally * Maintain excellent rapport and open lines of communication regarding client needs,  requests for support, service issues, and deliverables * Ensure client deliverables are met across the full suite of security services * Proactively communicate with clients regarding identified risks to personnel, property, or reputation * Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy  * Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets * Maintain a local Security License to provide armed and unarmed security work.   REQUIRED QUALIFICATIONS * Must be able to legally work in the country where this position is located without visa sponsorship * 5+ years of supervisory experience  * Excellent professional judgment and decision-making skills * Excellent organizational and problem-solving abilities with great attention to detail * Ability to handle sensitive employee and client matters with discretion and professionalism * Proficiency with Google Suite and Monday.com * Bachelor's degree or equivalent industry experience * At least 10 years of experience in the protective security industry, law enforcement, or similar government service.  * Experience developing and delivering protective protocols and measures at the organizational level * Experience working with contract staff and employees to provide comprehensive protective services * Experience partnering with a cross-functional team to deliver protective services.  * Exceptional communication and interpersonal skills * Proven ability to transfer knowledge and inspire a growth mindset * HR-218 eligibility with active CCW (California mandatory, multi-state accepted), or BSIS Armed Guard Card and CCW * This position requires the ability to travel up to 30% of the time PREFERRED QUALIFICATIONS * Bachelor’s degree in a related field  * Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models). * Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment * Adept at learning new software and web-based tools * Familiarity with human resource practices * Experience working with high-net-worth family or corporate protective details * Experience in corporate security, military or law enforcement * Experience working in overseas environments COMPENSATION & BENEFITS * The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. * Concentric also offers an HSA employer contribution * Medical FSA * Employer-paid insurance: life, STD, LTD, and AD&D  * 401k including employer match & immediate vesting * 11 paid holidays  * Paid leave (vacation, sick, parental)  * Annual Health & Wellness Benefit * Pet Insurance * National discount employee program * Employee Assistance Program for personal needs * Credentity Protection - Eclipse Digital Protection by Concentric * Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. * Dedicated Security and Intelligence Training Programs for Professional Development * Coaching and Mentoring Opportunities San Francisco, California Pay Range $165,000—$175,000 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.