
Coinbase · Remote - USA
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environ...
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic
freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to
be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for
"good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for
intense in-person working sessions called “surges.” learn more about working at Coinbase.
Senior Software Engineer (EAA)
The EAA Compliance CXAE team, part of Coinbase's Enterprise Applications and Architecture org, builds AI-first surfaces, tools,
and applications that streamline compliance processes and improve the efficiency and effectiveness of Compliance agents. As a
Senior Software Engineer, you'll build full-stack applications that enable Coinbase Compliance Agents to increase productivity,
drive automation, and deliver impact at scale through custom development and third-party integrations.
improves agent productivity and KYC process accuracy.
experience platform.
engineering teams.
capabilities that benefit multiple teams across the organization.
approach proactively to work within constraints.
documentation, and observability (metrics, logging, tracing).
on cloud infrastructure (AWS, Kubernetes, Terraform, BuildKite or similar).
management of external platforms.
caching, load balancing, circuit breakers, and distributed debugging.
GraphQL, ETL), with experience authoring and contributing to technical architecture decisions.
both technical and non-technical stakeholders.
improvements in workflow efficiency, cost, and quality.
Job ID: P75245
#LI-Remote
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus
eligibility, and benefits (medical, dental, vision, 401(k)).
employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,
protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with
applicable federal, state, and local laws.
contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen
reader and view the tutorial.
submitting your application, you agree to Arbitration of Disputes.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. SENIOR SOFTWARE ENGINEER (EAA) The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers. You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface. What you'll do: * Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows. * Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences. * Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems. * Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates. * Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline. * Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices. Required Skills and Experience: * 5+ years of software engineering experience building and operating production full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go. * Demonstrated experience designing and shipping customer-facing experiences in close partnership with Product and Design, not solely backend or platform systems. * Proven track record with distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability. * Experience integrating AI/ML or third-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout. * Track record of delivering measurable product outcomes across cross-functional teams, including translating ambiguous problem spaces into shipped solutions. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Job ID: P76575 #LI-Remote * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
The impact you will have on the role Design, implement, and maintain fullstack features for high-performance, customer-centric experiences across the Nivoda platform, ensuring scalability, reliability, and security. Build and iterate on frontend interfaces that are fast, accessible, and delightful to use. Ensure adherence to best practices, coding standards, and quality guidelines throughout the development lifecycle. Collaborate with product managers, architects, and stakeholders to define technical requirements and translate business needs into technical solutions. Debug and resolve complex technical issues, providing timely support to internal teams and external customers. Collaborate with cross-functional teams to identify and prioritize customer requirements and feedback. Mentor junior developers and improve the quality of engineering work in the broader team. Actively participate in discussions to improve the overall customer experience on the Nivoda platform.
About the role We are looking for an experienced Software Engineer with deep expertise in building scalable backend systems, distributed microservices, and modern cloud-based infrastructure as well as a demonstrated interest in or experience with GenAI and LLM technologies. This role is ideal for someone who thrives on solving complex architectural challenges and has a strong track record of building and deploying reliable, high-performance software systems at scale. You will be instrumental in designing core systems, APIs, and data flows, while contributing to the evolution of our infrastructure. You’ll collaborate across cross-functional teams to deliver robust solutions, audiovisual data processing, and modern AI/LLM systems and workflows. Key Responsibilities and Qualifications Design, develop, and maintain scalable backend services using one or more of: TypeScript, Node.js, PHP, and Python Design and build powerful REST APIs. Design and and take full cycle ownership of distributed microservices Familiarity with Generative AI technologies and Large Language Models Design, optimize, and manage relational and NoSQL databases including MySQL, DynamoDB, Redis, and Apache Druid Define and implement infrastructure as code using Terraform on AWS Build and maintain robust CI/CD pipelines 5+ years of professional software development experience Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning or similar field. Proven ability to work in fast-paced, cross-functional environments Nice to have Solid foundation in machine learning, AI, and statistical methods Hands-on experience deploying and managing both cloud-native and self-hosted services Experience with VOIP telephony stacks including Asterisk and Kamailio Our ways of working Each team has clear responsibilities and goals and the freedom to collaborate on the optimal design for the products and solutions we build. We want to hear your opinion! We have an agile approach to processes and teamwork and we constantly evaluate and adapt. Our Product and UX teams are closely integrated with development. We use modern frameworks and the best tools available. We work flexibly and have fun at work. Delivering customer value is as important as the wellbeing of our friends and colleagues. We value personal growth and encourage learning, and embrace every opportunity to share knowledge in the team. Where you’ll be and how you’ll work We have three offices: London, Uppsala and Paris. This role is based in the Uppsala office. We work business hours, but we understand that life sometimes gets in the way. Kaisa Culture What makes Kaisa stand out? Our values, guiding us every day: Innovate with Agility - We move fast, think creatively, and adapt seamlessly. Win Together - Success is a team effort, and we celebrate it as one. Own It - Accountability drives progress, and we take pride in our work. Champion Sustainability and Diversity - We foster inclusivity and make responsible choices. Spread the Vibe - A positive atmosphere fuels great ideas and connections.