Principal Sales Engineer - Healthcare

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Job Description: Zscaler is seeking a passionate Healthcare Industry Senior Sales Engineer to serve as a top-level technical authority and senior individual contributor.  Lead the charge in healthcare innovation. As a strategic veteran, you will drive complex technical sales scenarios where Zero Trust architecture becomes the bedrock of clinical resilience. Your expertise will demonstrate how Zscaler doesn’t just secure data—it empowers providers to deliver innovation resulting in better care, faster and more securely. This role acts as a critical intersection and bridge between our customers, partners, sales teams, and product management - providing the deep technical expertise and strategic influence required to secure a cloud-enabled digital future. KEY RESPONSIBILITIES * Opportunity Acceleration: Lead high-impact sales engagements and complex Proof of Values (POV) from inception to completion. Serve as the definitive technical objection resolution authority and challenge both the internal Sales Engineering teams and the customer’s teams on perceived “status quo” with creative, transformative architectures and innovative approaches to solving business challenges. * Thought Leadership & Executive Engagement:  Lead high-stakes technical and business transformation discussions with C-level customer executives using well-articulated and methodical discussion framing. Develop reference architectures, white papers, and blogs, and represent Zscaler as a featured speaker at industry and healthcare industry events. * Technical Enablement: Act as a technical leader and mentor for Sales Engineers within Zscaler’s Healthcare Vertical. Coordinate with Product Management to curate specialized training, technical workshops, identify enablement improvements based on field observations and new Healthcare market technology trends.  * Deep Organizational Impact: Spearhead internal initiatives to boost depth of technical enablement and operational productivity. Lead internal Technical Advisory Teams to influence the product roadmap based on industry demands and customer requirements. SUCCESS PROFILE * Strategic Problem-Solver: You thrive in ambiguity and view challenges as opportunities to build meaningful solutions. * High-Trust Collaborator: You are ambitious for the team’s success, giving and receiving candid feedback to foster a culture of excellence. * Technical Authority: You leverage a growth mindset and emerging industry trends to drive insightful thought leadership, translating complex technical concepts into clear, actionable insights for executives. * You are a learner: You are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. WHAT WE’RE LOOKING FOR (MINIMUM QUALIFICATIONS) * 5+ years of enterprise cybersecurity selling experience in sales engineering, solutions engineering, or solutions architecture; 2+ years experience working within the partner ecosystem and channel * Domain Expertise: Deep understanding of security, networking (routers/switches), authentication, wireless, SD-WAN, and Internet fundamentals. * Technical Leadership: Demonstrated ability to lead cross-departmental initiatives and manage executive-level relationships. * Proven ability to navigate between high-level strategy and hands-on technical execution WHAT WILL MAKE YOU STAND OUT (PREFERRED QUALIFICATIONS) * Experience in data modeling and relational databases * Deep technical expertise with healthcare EHR, PACS, and Workflow/Authentication technologies * Industry standard certifications such as CISSP, CCIE, CISM, ISACA, or CRISC * Impact: 5+ years in a vendor-side Principal or Architect-level role. #LI-Remote #LI-CW1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $154,875—$221,250 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . SEE YOURSELF AT TWILIO Join the team as our next Principal Presales Engineer for our Twilio Communications EMEA team. ABOUT THE JOB The Twilio Principal Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform. RESPONSIBILITIES IN THIS ROLE, YOU’LL: * Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.  * Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions. * Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle. * Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.  * Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.  * Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products. * Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity. * Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation * Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations. QUALIFICATIONS  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *REQUIRED: * At least 5 years in a technical pre-sales role in CPaaS or Telecom space * Solid understanding and experience of the sales cycle and the role of a pre-sales engineer  * Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs * Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.  * An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.  * Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products   * Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures * Experience writing code in one or more of the following areas:  * Backend (Java, C#, Node.js, Python or PHP) * Web (JS, React) * Experience with designing and consuming REST APIs Desired:  * Familiarity with Mobile development, especially for iOS and Android. * Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role * Experience with automation, cloud-native development and skills with a major cloud platform.  * Experience with sales methodologies  * Additional language speaker a plus  LOCATION  This role will be remote and based in the UK, Ireland or Spain.  TRAVEL We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way. WHAT WE OFFER Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.