
Coinbase · Remote - USA
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environ...
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic
freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to
be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for
"good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for
intense in-person working sessions called “surges.” learn more about working at Coinbase.
We’re looking for a Group Product Manager to lead our Compliance Agent Experience product team. This team owns the internal
tooling and automated experiences used by our operational Compliance teams to execute Coinbase’s Financial Crime programs,
including AML Transaction Monitoring (TMS), KYC, Enhanced Due Diligence (EDD), and Sanctions/Screening. In this role, you will
drive an automation‑first roadmap that helps Compliance specialists and investigators efficiently triage alerts, investigate risk,
document decisions, and take action-so humans can focus on high‑risk, high‑judgement work while the platform handles repeatable
tasks at scale. You’ll build the next generation of AI‑powered and workflow‑driven investigation experiences (human‑in‑the‑loop),
with a goal of materially improving investigation quality, cycle time, and operational efficiency while meeting stringent
regulatory, security, privacy, and auditability requirements.
You’ll lead a distributed team of product managers, technical program managers, and designers across North America and India,
guiding them to define and deliver secure, reliable, and intelligent systems that support global Compliance Operations, serving
100M+ customers worldwide. You’ll report to a product leader responsible for CX agent-facing tooling platforms and will partner
closely with Engineering, Data Science/ML, Compliance Program owners, and CX Compliance Operations to align on strategy, define
measurable outcomes (e.g., quality, throughput, automation, average handle time), and drive execution across the Compliance
tooling ecosystem (including core case/investigation surfaces, reporting, and integrated workflows across multiple internal
systems).
continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening).
regulatory commitments, and platform resiliency.
appropriate controls.
reduce handle time, improve accuracy/consistency, and increase automation safely.
data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput.
rates, rework, QA outcomes, false positive reduction enablement, automation adoption).
trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams.
evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement.
cross-functional audiences through regular business reviews and program updates.
and execution rigor.
workflows.
vendors.
financial crime operations.
investigations.
environments.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus
eligibility, and benefits (medical, dental, vision, 401(k)).
employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,
protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with
applicable federal, state, and local laws.
contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen
reader and view the tutorial.
submitting your application, you agree to Arbitration of Disputes.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. The CX Automation team within Coinbase's Enterprise Applications & Architecture (EAA) org engineers seamless, proactive, and intelligent customer experiences by maximizing automation to resolve service needs and optimizing human-assisted channels for high-value interactions. As a Staff Product Manager, you'll own product strategy and end-to-end delivery for the support surfaces through which the majority of Coinbase customer interactions take place. Your work will directly drive the team's goals to maximize automation rates while maintaining high customer satisfaction, shaping how millions of customers experience Coinbase support. What you'll do: * Own the product roadmap and end-to-end delivery for chat, voice, and proactive support surfaces, defining how automated and human-assisted interactions flow across channels to deliver a seamless experience for both customers and agents. * Drive automation rate and CSAT improvements by identifying the highest-impact opportunities to deflect contacts before they become issues, reach out to customers proactively, and optimize the handoff from automated to human-assisted resolution. * Build AI-integrated capabilities across support surfaces by partnering with the Intelligence team (ML/LLM) and 3P AI vendors to bring intelligent routing, AI-assisted responses, and automation workflows into chat and voice experiences. * Partner with Engineering, CX Operations, Data Science, and Compliance to ensure support surfaces built on Amazon Connect, Sprinklr, and internal platforms are reliable, scalable, and compliant across all operating jurisdictions. * Shape P&L impact through tooling optimization and deprecation, evaluating build-vs-buy tradeoffs and scoping the market for emerging CX technologies that accelerate automation goals. Required Skills and Experience: * 7+ years of product management experience, with demonstrated depth in both customer-facing product surfaces (front-end UX) and platform/systems work (back-end APIs, integrations, data flows) - not exclusively one or the other. * Experience building or scaling AI-powered customer support products, including automation workflows, intelligent routing, chatbots, or LLM-based assistants across chat, voice, or self-service channels. * Track record of defining and tracking success metrics across complex funnels (automation rate, CSAT, deflection rate, resolution time) and using data to drive prioritization decisions. * Experience partnering across multiple product groups and stakeholders without owning end-to-end UX, with proven ability to influence outcomes and align priorities in a matrixed environment. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $207,485—$244,100 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. The Product Foundations team within Coinbase's Platform product group builds the systems that protect Coinbase, our customers, and the broader crypto ecosystem, powering identity verification, money movement, and regulatory compliance across every jurisdiction. As the Group Product Manager for Compliance Automation, you'll lead the product vision and multi-year strategy for the AI/ML-powered systems that automate Coinbase's regulatory obligations, including sanctions screening, transaction monitoring, suspicious activity detection, and risk-based compliance workflows. Compliance operations represent one of Coinbase's largest investments, and you'll own the strategy to strengthen and scale those capabilities through intelligent automation, reducing cost and regulatory risk while enabling the company to operate and grow globally. What you'll do: * Own the product vision and multi-year roadmap for Coinbase's Compliance Automation platform, covering sanctions screening, transaction monitoring, suspicious activity detection, and risk-based compliance workflows. * Lead a team of PMs to define, prioritize, and deliver AI/ML-powered capabilities that reduce manual compliance effort, increase detection accuracy, and scale compliance operations across jurisdictions. * Drive significant cost optimization by identifying and executing automation opportunities across one of Coinbase's largest operational cost centers, without increasing regulatory risk. * Partner with Compliance, Legal, Trust & Risk, Engineering, and Data Science to ensure automation systems meet regulatory requirements while enabling product velocity. * Shape the integration of emerging AI/ML technologies to strengthen compliance detection, reduce false positive rates, and accelerate case resolution. * Build and maintain relationships with regulatory and compliance stakeholders, translating evolving regulatory requirements into actionable product capabilities. Required Skills and Experience: * 10+ years of product management experience, with significant experience in AI/ML-powered automation, compliance technology, or operational automation at scale. * Experience leading large, complex cross-functional programs with multiple workstreams, including managing managers or leading PM teams. * Demonstrated ability to partner with ML engineers on agentic AI architectures and translate technical capabilities into compliance product strategy. * Proven track record with regulatory compliance frameworks (sanctions, transaction monitoring, AML/BSA) and navigating compliance approval processes. * Experience driving executive-level alignment and communicating investment tradeoffs to senior leadership (VP+, ET) with clarity and precision. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $243,865—$286,900 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. The Payments Core team within Coinbase's Platform product group owns the heart of how fiat money moves at Coinbase, processing hundreds of billions of dollars annually across 15+ payment methods in 30+ countries. As the Group Product Manager for Payments Core, you'll own the product vision and multi-year strategy for Coinbase's payment processing infrastructure, driving processing optimization, cost efficiency, and global expansion. This is a high-impact IC leadership role for a seasoned payments expert. What you'll do: * Own the end-to-end product roadmap for Payments Core, encompassing core payment processing, payment method integrations (ACH, cards, bank transfers), multi-partner infrastructure, and payment lifecycle management. * Drive optimization of payment processing success rates, least-cost routing, and transaction efficiency to directly improve Coinbase's revenue and customer experience across its global footprint. * Lead the strategy and execution for multi-partner payments infrastructure, enabling processing partner routing, redundancy, and failover to maximize reliability and cost efficiency. * Partner with Engineering to shape system architecture and technical investments that drive scalability, resilience, and adaptability across Payments Core's platform. * Build self-serve capabilities that enable Product Groups to leverage Payments Core without heavy integration overhead, unblocking growth across Coinbase's product surface. * Shape Payments Core's long-term strategy for emerging payment methods, real-time payment networks, and evolving regulatory landscapes. Required Skills and Experience: * 10+ years of product management experience, with deep expertise in payments infrastructure, payment processing, or fintech platforms. * Track record of owning and driving multi-year platform strategies that delivered measurable improvements in processing success rates, cost efficiency, or global payment coverage. * Deep technical fluency in payment systems architecture, processing flows, multi-partner routing, payment method economics, interchange optimization, and the regulatory landscape for payments across major markets. * Demonstrated ability to lead complex, cross-functional initiatives in highly regulated environments, driving alignment across engineering, finance, compliance, and business stakeholders, and articulating platform strategy and investment tradeoffs to executive leadership. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $243,865—$286,900 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.