Critical Accounts Program Manager

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Marketing Operations (Ops) Team at Plaid builds the essential foundation that enables the Marketing function to operate efficiently, scale sustainably, and align with the company’s strategic goals. We focus on people, technology and process to drive operational excellence and optimize marketing performance. Our team is focused on creating and executing impactful marketing strategies that resonate with our target audiences, drive sustainable growth through high-quality pipeline generation, and enhance marketing efficiency. By integrating innovative technologies, we strive for seamless workflows and data-driven decision-making. We also continuously strengthen the foundation of a high-performing marketing organization, ensuring that processes and systems are in place to support long-term success. Responsibilities: * Campaign Planning and Execution: Manage the end-to-end planning and execution of marketing campaigns, ensuring they are well-resourced, delivered on time, and within budget. * Cross-Functional Communication and Coordination: Drive ongoing communication and coordination across teams, ensuring alignment and smooth information exchange throughout the lifecycle of each campaign. * Meeting Facilitation: Lead efficient meetings to facilitate collaboration, ensure alignment, and keep teams focused on key deliverables and objectives. * Risk Management and Problem Solving: Proactively identify and communicate potential risks in projects and programs, providing context, impact analysis, and actionable recommendations for mitigation * Prioritization and Critical Path Management: Prioritize tasks and initiatives with a laser focus on critical path activities to ensure timely progress and successful outcomes. * Change Management and Contingency Planning: Anticipate changes, prepare contingency plans, and maintain momentum on projects to ensure continuous progress and successful delivery. Requirements: * Bachelor’s Degree in Marketing, Business, or a related field (or equivalent experience). * Experience working on a marketing or design team, with a proven track record of supporting and executing complex, multi-stakeholder brand or marketing initiatives from kickoff to launch. * Impeccable attention to detail, ensuring high-quality execution and consistency across all aspects of campaign delivery. * Exceptional multitasking abilities, with a demonstrated capacity to manage and prioritize multiple marketing campaigns simultaneously. * Excellent interpersonal skills, with the ability to influence, motivate, and build relationships with cross-functional stakeholders at all levels * Comfortable with change and ambiguity, adapting quickly and proactively in fast-paced, evolving environments. * Curious and solution-oriented, with a continuous drive to learn, solve problems, and improve processes. * Commitment to improvement, consistently seeking opportunities to make things better and enhance team and campaign performance. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. ABOUT THE ROLE Our GTM team is 40 people today and growing quickly. As our product evolves at pace and we enter increasingly complex enterprise accounts, one of our biggest opportunities is helping every member of our GTM organisation ramp faster, stay current and consistently perform at their best. As our first GTM Enablement Program Manager, you'll build the operating system that makes that possible. Working across Sales, Product and Marketing, you'll design the programmes, systems and workflows that help our GTM teams learn, adopt new product capabilities and execute consistently. You'll transform fast-moving information into scalable onboarding, enablement programmes, AI-powered workflows and playbooks that genuinely improve performance. This is a rare opportunity to build a function from the ground up. You'll define how enablement works at Omnea—from onboarding and learning programmes to AI tooling, documentation standards and measurement—creating systems that scale as the business grows. We're looking for a structured, strategic operator who enjoys bringing clarity to complexity. You might come from consulting, programme management, operations, strategy or a Chief of Staff-type role. Previous enablement experience isn't essential—we're looking for someone who loves building systems that help great teams become even better. WHAT YOU'LL BE DOING Build the operating system for GTM excellence Design how critical information is captured, organised and shared across the GTM organisation so it's always easy to find, trusted and up to date. You'll own the underlying systems and structure—not just the content—creating leverage across the entire team. Design, run and continuously improve enablement programmes Own onboarding and ongoing development programmes across every GTM function. Build learning experiences that help new hires ramp quickly, experienced team members stay sharp and new initiatives land effectively. Measure impact and continuously improve what you build. Drive productivity through AI and modern tooling Identify, implement and optimise the tools, workflows and AI-powered solutions that help our GTM teams work faster and better. Champion adoption and establish best practices that scale across the organisation. Partner across Product, Sales and Marketing Work closely with leaders across the business to ensure product launches are successfully enabled, messaging stays current, best practices are codified and every team has what they need to execute at a consistently high standard. Measure what great enablement looks like Define success, track adoption and continuously refine programmes based on data and feedback. You'll build an enablement function that demonstrably improves productivity, ramp time and execution quality. ABOUT YOU * You have 3–5 years' experience in a fast-paced, delivery-focused environment. This could be consulting, programme or project management, operations, strategy or another role where structured thinking, clear communication and excellent execution were essential. * You're a systems thinker who naturally brings order to complexity. You enjoy designing processes, frameworks and programmes that make other people more effective. * You're highly organised and obsessed with user experience. You know that great documentation, learning and processes are concise, intuitive and easy to maintain. * You're execution-focused and always looking for smarter ways of working. You're excited by AI and modern productivity tools and naturally adopt technologies that help teams move faster. * You're an excellent communicator. You can simplify complex ideas, influence stakeholders across functions and create content and programmes that genuinely change behaviour. * You're excited by ownership. Rather than inheriting an established function, you're motivated by the opportunity to define how GTM enablement works from the ground up. * We welcome applicants from all backgrounds. We care far more about capability, curiosity and ambition than a perfect CV. If this role excites you but you don't meet every requirement, we'd still love to hear from you. At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.