Senior Principal, Technical Program Management (Research & Development)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform. The Difference You Will Make: As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code. A Typical day: * Define and execute the long-term vision and strategy for the Trust Platform, driving the architectural direction for foundational systems that enable scalable, high-quality fraud, safety, and trust decisioning across Airbnb, and are broadly leveraged across tech organizations * Dive deep into Trust Platform components, build system and performance tooling, and identify cross-cutting opportunities to elevate technical quality, operational excellence, and developer delight. * Champion an AI-first engineering approach, using LLM-powered agents to generate and iterate on code while you focus on problem-solving, system design, and quality oversight. * Partner with technical leaders, product managers, operations, data scientists, and Trust defense & ML teams to define and drive platform capabilities, tackle evolving fraud threats, and deliver measurable business impact * Lead and mentor engineers across teams, raising the technical bar and developing the next generation of technical leaders within the trust engineering ecosystem.  Your Expertise: * 12+ years of backend & platform engineering designing, building, and operating mission-critical distributed systems at scale. * BS, MS or Ph.D. in computer science or related field, or equivalent work experience * Proven experience guiding multi-year technical roadmaps: aligning long-term platform vision with day-to-day execution across multiple sub-teams, prototyping to iterate on ideas, and influencing without relying on formal authority. * Exceptional communication skills, equally effective white-boarding with senior ICs, partnering with cross-functional leads (Product, Design, Data Science), and presenting strategy to executives and the broader engineering community. * Obsessed with reliability: deep experience building and improving observability, SLOs, incident response, and resilience patterns (circuit breakers, graceful degradation, chaos testing) to keep mission-critical systems running at the highest bar. * Hands-on with modern languages (e.g., Kotlin/Java/Scala) and comfortable evaluating and introducing new technologies including AI-assisted development workflows (LLMs, code generation). * Experience building developer experience & tooling is a plus, with a mindset of treating internal developers as customers and championing self-service, documentation, and delightful DX. * Experience in the Trust and Risk domain is a plus. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $248,000—$310,000 USD

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager,  Voice Media.  About the job We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.       Responsibilities In this role, you’ll: * Lead a team of senior engineers developing Twilio's next-generation media processing stack                                                                          * Drive technical architecture decisions for low-latency, high-throughput media systems                                                                               * Collaborate with product, platform teams, and other engineering teams to define technical roadmaps * Establish engineering excellence through code quality standards, testing practices, and operational reliability * Mentor engineers and provide technical guidance on complex media processing challenges                                                                              * Balance technical debt reduction with feature development while maintaining service reliability                                                                     * Build and evolve systems handling real-time media processing at scale          * Own service performance metrics, reliability targets, and continuous improvement initiatives                                                                        * Partner with engineering leaders to align media platform capabilities with broader Voice strategy                                                                   * Make key technology stack decisions that impact Twilio's media processing capabilities      Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!   Required: * 5+ years of engineering management experience leading teams building distributed systems  * Understanding of Voice/VoIP infrastructure and media handling challenges       * Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs  * Deep understanding of systems design, microservice architecture, and cloud infrastructure     * Experience managing complex technical tradeoffs between reliability, scalability, and feature development  * Track record of successfully delivering critical infrastructure projects with significant technical complexity * Experience in improving developer velocity using AI tools * Strong knowledge of performance optimization, reliability engineering, and operational excellence * Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences * Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields    Desired: * Experience with SIP, RTP/RTCP or other communications protocols                                                                                             * Familiarity with media codecs, transcoding, packet loss concealment, and audio processing                                                                           * Background in building low-latency, globally distributed systems                                                                                                    * Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer * Experience in building Voice AI products                                                                                        * Knowledge of cloud infrastructure on AWS or similar platforms                                                                                                       * Prior experience in telecommunications or communications platforms Location This role will be remote and based in the East Coast, USA.  Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: * Based in Colorado, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000 * Based in New York, New Jersey,: $219,360- $274,200   * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 1st August 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.