Product Manager, Billing Platform

ABOUT REMOTE Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.   If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! WHAT THIS JOB CAN OFFER YOU As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly. The Lifecycle Specialist, Employee Relations & Transitions manages employee exits for Remote's external employees with a focus on legal compliance and providing delightful customer service. Additionally, the specialist provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources when needed. As part of a larger employee Lifecycle team, the Specialist is also expected to contribute to process improvements and initiatives in line with Remote's strategic goals and values. KEY RESPONSIBILITIES OFFBOARDING * Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees. * Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices. * Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes. * Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests. * Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions. * Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations. * Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly. * Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders. * Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes. * Conduct preliminary assessment of workplace concerns, identifying key facts and applicable local regulations. * Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters. * Support clients in understanding progressive disciplinary approaches and documentation requirements. * Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders. * Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes. KEY REQUIREMENTS AND CHARACTRISTICS * Experience as a HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle. * Proven experience with a strong background in managing voluntary and involuntary exits (terminations) with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions. * Ability to interpret and apply industrial instruments, analyze complex HR issues, undertake research, provide practical solutions and effectively communicate recommendations to clients and internal stakeholders when operating in ambiguous and unfamiliar environments. * Basic understanding of employee relations principles, progressive discipline approaches, and workplace investigation fundamentals. * Excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality. * Business-level (advanced) proficiency in written and spoken English, with additional languages considered a plus. * Aptitude and appetite to innovate and optimize processes, continuously identifying and implementing opportunities for automation and championing best practices. * Efficiency in operations, with an awareness of the importance of thorough record-keeping and data integrity. * Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems. * Ability to work autonomously and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed. * Proactive and self-motivated with a strong sense of ownership and accountability. * Demonstrates strong automation and AI capabilities and AI fluency. PRACTICALS * You'll report to: Manager Employee Lifecycle, Employee Relations & Transitions * Team: Lifecycle, Employee Relations & Transitions * Location: EMEA APPLICATION PROCESS 1. Interview with recruiter 2. Take Home Exercise 3. Interview with future manager 4. Interview with team members (no managers present) 5. Interview with Senior Manager 6. Bar Raiser 7. Prior employment verification check [https://www.notion.so/Veremark-Remote-96e108c037b8423cbd4c3f07a1f9b38b?pvs=21]   Remote's Total Rewards philosophy [https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c] is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $46,500—$104,650 USD BENEFITS Our full benefits & perks are explained in our handbook at remote.com/r/benefits [http://remote.com/r/benefits]. As a global company, each country works differently, but some benefits/perks are for all Remoters: * work from anywhere * flexible paid time off * flexible working hours (we are async [https://remote.com/async]) * 16 weeks paid parental leave * mental health support services * stock options * learning budget * home office budget & IT equipment * budget for local in-person social events or co-working spaces HOW YOU’LL PLAN YOUR DAY (AND LIFE) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async [https://remote.com/async]. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! HOW TO APPLY 1. Please fill out the form below and upload your CV with a PDF format. 2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. 3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here [https://www.notion.so/remotecom/Guidelines-on-using-AI-when-applying-for-a-job-at-Remote-11ccb4dadab4805f80a7c73b6567bd8f].  Please note we accept applications on an ongoing basis.

ABOUT THE TEAM Netlify runs on usage. Developers buy credits, teams consume compute and bandwidth, and enterprises commit to spend. The Accounts and Billing area owns how all of that works: the accounts foundation every customer signs into, the billing platform that meters and charges them, and the pricing and packaging model that sets what they pay. It sits at the center of how Netlify grows, and it touches Finance, Growth, UX, Sales, and the executive team. As a Staff Product Manager, you’ll help define and evolve Netlify’s monetization model, bringing a strong point of view while partnering across the company to make high-impact decisions, and you will build hands-on next to engineering, Finance, and design rather than run a team from above. You’ll collaborate closely with senior leaders, including the CEO and CFO, as we continue to evolve Netlify’s pricing and packaging strategy. WHAT YOU'LL DO * Lead the strategy and evolution of pricing, packaging, and monetization, including plans and tiers, the credit and usage model, seat-versus-consumption economics, on-demand and overage rates, enterprise commitments and discounting, storage pricing, regional pricing, and annual plans. * Ship billing as a product: metering accuracy, invoicing, payments, refunds, and customer-facing usage visibility, including the billing and usage interfaces enterprises are asking for. * Steward the accounts foundation: sign-up and authentication, identity, orgs and teams and seats, roles and permissions, account security, and fraud and abuse at the top of the funnel. * Build and lead the pricing and packaging experimentation program, using data, customer insight, and sound judgment to guide decisions: product analytics, conversion and activation, and credit-consumption telemetry. * Partner with Finance to develop pricing approaches that balance customer value, business goals, and long-term sustainability. * Partner with engineering and cross-functional stakeholders to set priorities, evaluate tradeoffs, and drive alignment on the most impactful opportunities when demand exceeds capacity. WHAT YOU'LL BRING * 7+ years of product management experience, including experience leading pricing, packaging, monetization, or other commercially significant product initiatives for developer-focused, SaaS, or usage-based products. * Deep experience with usage-based, credit-based, subscription, or seat-based business models, including metering, tiering, overages, enterprise commitments, discounting, and the tradeoffs among them. * Hands-on depth with billing platforms (Orb, Stripe, Zuora, Metronome, or similar), billing pipelines and ledgers, and billing treated as a customer-facing surface. * A track record of driving measurable business outcomes, including revenue impact, through product strategy, experimentation, and execution. * Comfort in ambiguity - You identify missing information, frame tradeoffs, develop a point of view, and bring clear recommendations forward when decisions matter. * Demonstrated ability to influence decisions across Finance, Sales, UX, and Engineering, and to partner effectively with senior leaders and executives. * You balance analytics, customer understanding, and product judgment without over-indexing on any one input. THIS ROLE IS A GREAT FIT IF * You have experience monetizing AI, agent, inference, or other usage-based products, including familiarity with token, credit, or consumption-based pricing models. * You have stood up international and regional pricing and non-US payment methods. * You enjoy operating at the intersection of product, finance, and go-to-market strategy. * You’re energized by the opportunity to shape how a business grows, partner with senior leaders, and remain deeply engaged in the product work that makes it happen. Applying Not sure you meet 100% of our qualifications? Please apply anyway! When applying please include:  A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.  Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accommodations@netlify.com.  ABOUT NETLIFY Netlify is the most popular way to build, deploy, and scale modern web applications, empowering everyone from fast moving solo developers to enterprise teams. Millions of developers and organizations rely on Netlify as their platform of choice for composing web applications that are production ready, performant, and flexible. Now, as we embrace the next era of software development, we are embedding the same fluid, intuitive experience into the Agent Experience (AX), making it just as simple for intelligent agents to understand, interact with, and act on our platform as it is for developers. Whether your user is human or machine, Netlify ensures the path from idea to URL is seamless, fast, and deeply reliable. We are a Series D company that has raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND, and Menlo Ventures. As a fully distributed company, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, compassionate, and collaborative in our work. If this sounds like something you’d like to be part of, we’re excited to connect with you! At Netlify, we are committed to a compensation philosophy that prioritizes fairness and equity, positions our employee compensation competitively in the market, recognizes and rewards performance, and takes a comprehensive approach to our rewards package. We anchor our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the labor cost in a particular location. The salary provided is in addition to robust benefits and participation in Netlify’s equity plan. Our hiring range for this role is targeted at $200,000 - $270,000  for most US-based locations. Candidates outside the US or in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future.