Commercial Account Executive - Healthcare West

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! YOUR OPPORTUNITY: If you seek to bring new, disruptive ideas to the enterprise software market, it is time for your next big challenge. We are looking for a Enterprise Account Executive to join our extraordinary Enterprise Sales team. This is a chance to work with a "challenger brand" mentality—offering you the chance to do things you might not have been allowed to do before. You will be crucial in steering where we are headed. This is a remote opportunity, meaning you can forget the daily traffic jams and commute from your bedroom to your home office in moments. However, you won't be isolated; you will be out in the field making things happen. WHAT YOU'LL DO: * Build Relationships Face-to-Face: You will have frequent face-to-face meetings with clients, perfect for someone who thrives in social settings. You will focus on customers within the Northeast region, building genuine connections rather than just sending emails. * Enjoy Autonomy and Trust: You will have the freedom to follow your instincts and make your own decisions. We trust you to manage your own schedule, balancing your home office time with necessary travel. * Engage at the Highest Levels: You will navigate complex organisations and present to multiple decision-makers, including the "C-Suite," ensuring our value proposition is heard by those who matter most. * Drive Market Impact: You will help companies across every size and vertical improve their customer experience and accelerate their time to market. THIS ROLE REQUIRES: * Substantial Experience: Approximately 3+ years of sales experience, specifically with a background in selling software to F1000 organizations. * Strategic Mindset: A proven history of success in enterprise sales, with the ability to navigate complex deal cycles. * Regional Focus: The ability and willingness to travel frequently within the West region to meet customers. * Consultative Approach: Experience in consultative, enterprise solutions selling; you listen first and solve second. * Ambition and Collaboration: A desire to succeed combined with excellent teaming skills; we value those who lift the wider team while achieving their own goals. BONUS POINTS: * Industry Knowledge: Experience selling Observability, DevOps, or related cloud software solutions. * Educational Background: A related university degree or equivalent practical experience. Please note that visa sponsorship is not available for this position. #LI-MM1 #LI-Remote The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees. Estimated On-Target Earnings Range $200,000—$237,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

About Jellyfish Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future.   We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to deliver exceptional creative solutions across any platform. In short, we create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire.   As part of the Brandtech Group we’re at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro we have the world’s No 1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction.   Client Management Capability Overview: At Jellyfish, Client Management has strategic ownership of accounts, providing the very highest levels of client service as well as identifying and driving new business opportunities. They ensure opportunities are converted and accounts are grown in line with the strategy and growth targets of the agency. They have in-depth knowledge of the industry and are able to confidently establish relationships with clients at all levels, understanding their strategic marketing and business problems and taking a longer-term view beyond the day-to-day on how Jellyfish can partner to solve them.   Nothing that comes into Jellyfish should be a surprise to the CM team, nothing goes out to our clients without a tacit or explicit acknowledgement by the CM team. The client lead functions as the "CEO" of a mini business inside Jellyfish. As the CEO of their client business, they are essential, brilliant, and strategic: emblematic of putting clients first and caring for our people -- with career roadmaps ahead of them including hub, country, and agency leadership.   Role Overview: As the Account Director and US Regional Lead for Google, you will serve as the commercial and operational engine for one of the agency’s most progressive, high-tech accounts. This is a hybrid role bridging client management and creative production execution, with a heavy emphasis on client consultation and growth.   You will lead major product launches, oversee complex creative production and brand guardianship workstreams, and serve as the strategic partner guiding the client through their AI transformation. This role requires a growth-minded "go-getter" who can comfortably champion big, innovative ideas while maintaining rigorous brand guardianship and end-to-end delivery ownership.   This is a hybrid position, ideally based out of one of our West Coast offices in either Portland, Los Angeles, or San Francisco, but we are also open to NYC. The salary range for this role is between $150,000-175,000 USD, annually, and final offer is dependent on experience.   Responsibilities: Account Leadership & Client Partnership * Act as the US Regional Lead for a key account, cultivating deep-rooted relationships with key client stakeholders. * Partner closely with an adjacent US Account Director and collaborate seamlessly with different capability and regional team leads across Mexico, the US, and EMEA. * Serve as a proactive consultant, anticipating client needs, matching them to agency resources, and acting as the owner of budgets * Directly manage, mentor, and develop a junior Account Executive (AE). AI Transformation & Change Management * Oversee and implement AI-enabled E2E frameworks across creative, strategy, production, localization, and copy validation workstreams * Partner with internal teams to test emerging AI capabilities, building the operational frameworks and workflows necessary to successfully scale them for the client * Drive the change management process, consulting with clients on how to integrate AI workflows and platforms into their marketing ecosystem, to unlock new product revenue streams for the business End-to-End Creative Production & Growth * Manage a high-volume marketing calendar and high-profile product launches across the Google business unit you are responsible for * Direct cross-functional internal teams, including Project Management, Production, Creative, and Strategy, to ensure flawless execution. * Drive the creative and experiential side of the account, taking big conceptual ideas and bringing them to life through end-to-end production. * Meet aggressive commercial growth targets by proactively upselling new engagements, maximizing current account value, and ensuring exceptional retention.   Knowledge, Skills, & Experience: * Experience: 7+ years of creative production and client management experience handling complex, multi-market global brands (tech or fast-paced digital accounts preferred) * Tech-Sector Expertise: Proven track record working with large clients, preferably within the tech sector * AI & Digital Literacy: A strong working knowledge of how Generative AI, agentic workflows, and automated asset production are reshaping the creative landscape. * AI Implementation Track Record: Practical experience leading AI transformation. You must be able to demonstrate how you have successfully integrated AI into creative workflows, built operational frameworks, and navigated the change management challenges that come with tech adoption. * Change Management: Demonstrated ability to lead teams and clients through significant process or technology transformations without sacrificing output quality. * Agile Expertise: Proven experience operating in sprint-based or highly iterative production environments, rather than purely waterfall frameworks * Hybrid Skillset: A unique blend of strong client management (CM) commercial focus and clear project management (PM) operational understanding. * Commercial Acumen: Strong experience managing multi-million dollar account, scoping tech-enablement projects, and utilizing CRM tools (e.g., Salesforce) for pipeline health. * Production Literacy: Deep fluency in modern creative production practices, scaling content across multiple audiences and/or markets * Geographic Alignment: West Coast location preferred to align with West Coast clients (open to New York for the right candidate).   Key Behaviours: * The Growth Mindset: A proactive, "go-getter" attitude with a natural ability to drive conversations around new, expansive ideas. * The Challenger Mindset: Comfortably and constructively challenging legacy client briefs to propose more efficient, technology-first production methods.   * Collaborative Orchestrator: The ability to navigate complex global team dynamics, seamlessly aligning stakeholders across multiple time zones (West Coast, East Coast, Mexico, EMEA).   Additional Information Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan. 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. All your information will be kept confidential according to EEO guidelines. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.