Salesforce Administrator

Summary: The Senior Business Intelligence Analyst plays a pivotal role in driving data-driven decision-making across the organization. This role is responsible for developing dynamic dashboards, delivering actionable insights, and ensuring the effective use of analytics tools to support strategic objectives. Responsibilities: * Develop, maintain, and enhance Amazon Quicksight dashboards and reports to provide visibility into key business metrics. * Analyze GTM data to deliver insights that improve decision-making and drive business outcomes. * Create robust data models to streamline reporting and ensure alignment with strategic objectives. * Design, implement, and manage weekly, monthly, and quarterly scorecards and forecasts for leadership. * Partner with Sales, Marketing, and Customer Experience teams to ensure reporting aligns with business needs. * Lead the administration and enhancement of Quicksight and other BI platforms to ensure scalability and usability. * Provide provocative presentations to key stakeholders to advance understanding and strategy through compelling visuals. * Educate GTM teams on how to use BI tools effectively, fostering a data-driven culture. * Develop standardized reports and packages that provide field teams with the insights they need to succeed. * Respond to requests for deep-dive analyses to uncover trends, opportunities, or risks. Required Skills & Experience: * 4+ years in Business Intelligence, Data Analytics, or a related field, with hands-on expertise in AWS Quicksight. * Proficiency in SQL, Python, dbt, data modeling, data visualization, and advanced Excel/Google Sheets for modeling and analysis. * Experience with AWS Quicksight/Athena/S3/Lambda, Gitlab, VSCode, Salesforce CRM, Google Sheets, Google Slides. * Preferred experience with Fivetran. * Strong ability to interpret data, identify trends, and translate findings into actionable strategies. * Exceptional attention to detail and a knack for solving complex business problems. * Ability to clearly convey insights and recommendations to both technical and non-technical stakeholders. * Bachelor’s degree in Data Science, Computer Science, Analytics, or a relevant/equivalent field. * Working knowledge of SaaS metrics (Bookings, Pipeline, Churn, NRR, GRR, LTV, ARR, CAC, etc.) and Revenue Forecasting. * Bonus points for experience with other BI tools (e.g., Tableau, Power BI) and domain expertise in revenue enablement, GTM/sales operations, professional services reporting, customer intelligence, or churn prediction models.

Position Highlights 📍 In-office position in Des Moines, IA 🎯 Open to both entry-level and experienced candidates 💼 Full-time salaried role 💰 Competitive benefits and compensation based on experience 👤 Growing Salesforce environment with ~230 users       Working Arrangement This role will work 100% onsite at our Des Moines, IA headquarters.     Purpose The Salesforce Administrator supports EFCO's Salesforce platform by providing day-to-day administration, user support, system maintenance, configuration, and data management while contributing to ongoing system improvements.   Why this role may be a great fit: * Open to both entry-level and experienced candidates * Competitive compensation and benefits commensurate with experience * Opportunity to develop a career within the Salesforce ecosystem * Hands-on experience supporting business processes and users across the organization * Ideal for individuals who enjoy technology, problem-solving, and customer service * Ongoing opportunities to learn, contribute, and grow professionally   Don't meet every qualification listed? We still encourage you to apply! At EFCO, we're looking for individuals with strong potential, a customer-focused mindset, and a willingness to learn and grow within the Salesforce ecosystem.     Key Responsibilities User Support, Training, and Adoption (30%) * Serve as the primary point of contact for Salesforce users by responding to support requests, troubleshooting issues, and providing timely resolutions. * Develop and deliver role-based training, documentation, and best practices to increase user confidence and adoption. * Partner with business teams to understand needs, translate requirements into solutions, and promote consistent and effective use of the platform.   Data Management and Reporting (20%) * Ensure accurate, complete, and reliable data through imports, updates, deduplication, validation rules, and ongoing monitoring. * Support data migrations, integrations, and synchronization with external systems. * Design, build, and maintain reports and dashboards that deliver actionable insights to stakeholders and support operational and strategic decision-making.   Salesforce Configuration, Maintenance, and Enhancements (20%) * Configure and maintain Salesforce objects, fields, page layouts, record types, flows, validations, permission sets, and automation to support changing business requirements. * Plan, test, document, and deploy system enhancements while following established change management and release processes. * Proactively identify opportunities to simplify workflows, reduce manual effort, and improve system usability.   System Integrity, Security, and Performance (10%) * Maintain the stability, security, and integrity of the Salesforce environment through regular system audits, permission and access reviews, data quality checks, and platform health monitoring. * Enforce data governance, security policies, and compliance standards to protect sensitive business and customer information. * Coordinate with internal IT and external vendors as needed to support integrations and resolve system issues.   Continuous Learning and Salesforce Release Management (10%) * Actively stay current with Salesforce’s three annual releases and ongoing platform updates as a core, daily responsibility. * Review release notes, evaluate new and enhanced features, and assess their relevance to EFCO’s business processes. * Leverage Salesforce Trailhead, Salesforce Ben, user groups, webinars, and other official and community resources to continuously expand platform knowledge. * Recommend, test, and implement applicable new features to ensure EFCO maximizes value from the evolving Salesforce ecosystem.   Documentation, Process Improvement, and Collaboration (10%) * Create and maintain clear system documentation, business process flows, and configuration standards to support knowledge sharing and continuity. * Collaborate closely with cross-functional teams, Salesforce leadership, and external partners on enhancements, special initiatives, and long-term CRM strategy. * Support special projects and additional duties as assigned to meet organizational priorities.      Qualifications * Work Eligibility: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. * Education: Bachelor’s degree in Computer Science, Information Systems, or a related field preferred; or equivalent relevant experience. * Experience: * Salesforce, CRM, business systems, customer support, data analysis, or related experience preferred. * Recent graduates and early-career professionals with strong technical aptitude and a willingness to learn are encouraged to apply. * Experience supporting end users and delivering excellent customer service is highly valued. * Certifications: * Salesforce Administrator certification required at hire or must be obtained within 6 months of employment. * Additional Salesforce certifications a plus. * Skills: * Strong problem-solving and analytical abilities. * Excellent communication and interpersonal skills. * Ability to learn new technologies and business processes quickly. * Strong organizational skills and attention to detail. * Ability to manage multiple priorities and work effectively both independently and as part of a team. * Experience creating reports and analyzing data is a plus. * Ability to fluently speak English; ability to speak Spanish is a plus.     What You'll Gain * Hands-on experience administering and expanding a Salesforce environment that supports key business functions. * Opportunities to work directly with business leaders across the organization. * Professional development resources, including Salesforce training and certification opportunities. * Exposure to CRM strategy, business process improvement, reporting, automation, and system administration. * A collaborative team environment focused on learning, growth, and continuous improvement.     Core Competencies * Technical Skills: Effectively applies Salesforce tools, features, and best practices. * Planning and Organization: Manages work proactively and aligns efforts with business priorities. * Communication: Communicates clearly and professionally with technical and non-technical audiences. * Responsibility: Takes ownership of outcomes and follows through on commitments. * Analysis: Evaluates complex requirements to deliver practical, scalable solutions.