Senior Account Manager 🇫🇷

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as Team Lead Sales Account Growth to lead Qonto's French Account Growth team and drive incremental revenue (NRR) through daily coaching, high-performing team rhythms, and rigorous data-driven management. You'll lead a team of 7 Account Growth professionals responsible for expanding revenue with existing Qonto customers. After a 3-month ramp-up, you take full ownership of the team's targets. You will report to Clément, Head of Inside Sales Western Europe. ➡️ What you'll do Coach and develop your team every day: Run structured 1:1s, call reviews, and actionable feedback sessions that build each rep's skills — whatever their seniority level. Lead from the front: Join calls and demos when it matters, especially early on, to model what great looks like in tough situations. Your team follows you because they've seen you operate. Drive performance through clear routines: Own the weekly and monthly cadence — pipeline hygiene, performance reviews, and a results-first culture that holds over time. Own forecasting and commitment: Build and maintain a reliable forecast in Salesforce, adjust strategy throughout the month, and deliver against it. Use data to manage, not just monitor: Track the right KPIs, diagnose gaps early, and act on them through coaching and execution levers — not just reporting. ➡️ What we're looking for Sales leader with a coaching-first mindset: Experience leading a team of individual contributors in tech or inside sales. You build performance through structured methods — rituals, frameworks, scorecards, review routines — not instinct alone. High-volume, short-to-mid cycle sales experience: You know how to balance speed with quality in a remote selling environment and can transfer that discipline to your team. Forecasting and data rigour: You're at home in Salesforce (or equivalent CRM). You build reliable commits, course-correct in real time, and give leadership the predictability they need. Credibility on the floor: You've earned the respect of a team by doing the work alongside them. You coach from experience, not from a playbook you've never run yourself. Fluent in French and English: The team operates in French; stakeholder communication is in English. ➡️ What we can offer you A hands-on leadership role, close to the field: This is about coaching and results — not project management or internal politics. Real influence on inside sales management at Qonto: The Account Growth motion is maturing. You'll help shape what first-line leadership looks like as it scales. Autonomy and trust: Clément's style is to set direction, then get out of the way. You own how your team performs. Clear growth paths: As the team scales, there's a natural path toward a junior/senior TL structure — or a pivot toward leading other teams. Best-in-class AI tools: Claude, Dust, Notion AI — use them to run sharper rituals, analyse pipeline faster, and coach with more precision. ➡️ Your future manager Your manager will be Clément, Head of Inside Sales Western Europe, based in Barcelona. His path? Clément built his career across SaaS sales leadership — Sales Enablement Manager at Amenitiz, Team Leader SDR at PayFit España, SaaS Sales Consultant for B2B startups, then Head of Sales at SeDomicilier.fr. He joined Qonto in 2024 as Western Europe Sales Lead, where he scaled the French sales engine from 3 to 30+ reps, transitioning from a pure acquisition model to a hybrid full-funnel strategy. Promoted to Head of Inside Sales Western Europe in 2026, also leading Global Sales Enablement (3 Enablement Specialists). What does he bring to the team? A coaching-first sales leader who's scaled teams from scratch. He sets direction and gets out of the way — his Team Leads own their team's performance. He combines sales management, enablement, and no-code expertise to build efficient, high-performing sales organisations.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Account Manager for the ANZ region, you will fully own your book of business, managing a high-value portfolio of market-leading customers, including iconic brands such as Canva, Wesfarmers, and Medibank. Your mission is to move beyond a vendor relationship, positioning yourself as a strategic partner who drives measurable business value and long-term ROI. You will be the commercial lead for our growth in the ANZ region, requiring sophisticated navigation of large-scale, complex organizations to unlock and drive new growth opportunities. What you'll be doing: * Strategic Partnership & Influence: Develop and maintain executive-level relationships to position Trustpilot as a mission-critical partner. * Organisational Navigation: Masterfully navigate large enterprise structures to identify key decision-makers and build influence at the C-suite level. * Retention & Risk Mitigation: Own the end-to-end renewal process (GRR), proactively identifying and mitigating commercial churn risks or competitor threats. * Portfolio Growth: Drive expansion through upsell and cross-sell opportunities to achieve strong Net Revenue Retention (NRR). * Financial & Operational Excellence: Leverage deep financial acumen to understand client budget cycles and business metrics, ensuring accurate forecasting in Salesforce. * Cross-Functional Leadership: Partner with Customer Success for value realisation and collaborate with Product and Engineering to align our roadmap with the technical requirements of the ANZ market. Who you are: * You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment. * Proficiency in MEDDIC sales methodology and significant experience with Salesforce is highly regarded. * Proven ability to drive product adoption, customer satisfaction (NPS), and retention results. * Technically confident and able to guide customers through setup, usage, and best practices. * Strong communication and relationship-building skills across multiple stakeholder levels * Comfortable working with data and insights to identify trends, risks, and opportunities. * Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value. * A good understanding of the digital advertising/search marketing industry – preferred. * Commercial Acumen: Proven success in achieving revenue targets and a strong understanding of ROI-based selling. * Strategic Planning: Skilled in building detailed account plans and stakeholder maps for complex, multi-layered organizations. * Industry Knowledge: A deep understanding of the SaaS ecosystem, digital marketing, and how digital transformation drives business value within the ANZ market. We are: We are passionate about what we do. Our team is super collaborative, diverse, and it’s a fun place to work. Our culture is fast-paced, and our employees grow as we do. You’ll have plenty of personal development and coaching opportunities. We are ideas people. We encourage our employees to think outside the box and always champion new ways of working. What's in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package including quarterly commission and annual company bonus. * 25 days holiday (plus public holidays) * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist * Superannuation, salary continuance and life insurance * Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan * Paid parental leave * Cycle to work scheme * A buzzy office at 55 Collins Street with a fully stocked fridge and all the snacks and refreshments you can ask for There are also regular socials, lunches and fun offsite strategy sessions — and tons of opportunities to connect and have fun as a team #LI-Hybrid #LI-KW1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.