Offers & Payments Operations - Internship (m/f/d)

Your mission   As the Senior Product Manager for the Payment squad, you will lead the evolution of our global transaction engine, ensuring a seamless and reliable experience for millions of travelers. Your mission is to build a robust, scalable payment infrastructure that supports BlaBlaCar’s multimodal and international growth. You will be responsible for optimizing every step of the payment lifecycle—from checkout conversion and authorization rates to payout flows and fraud prevention. You will play a strategic role in transforming our payment landscape, moving toward a flexible and resilient architecture. This involves integrating diverse local payment methods, enhancing our promotional capabilities through advanced discount systems, and streamlining financial operations. By bridging technical complexity with user-centric design, you will remove transactional friction and directly contribute to the company's profitability and global scale. You will co-lead the squad with an Engineering Manager and partner closely with Finance, Product Operations, Data, and other Product leaders to align our payment infrastructure with the company's broader strategic priorities. Your responsibilities   Shape the payment strategy & roadmap: Define the long-term vision, success metrics, and product roadmap for BlaBlaCar’s global transaction engine. Secure strong alignment from leadership and cross-functional partners to ensure our infrastructure scales with multimodal and international growth. Enable strategic payment capabilities: Lead product discovery and delivery for high-stakes, revenue-driving features. This encompasses both infrastructure evolutions—such as driving the product strategy for our multi-PSP payment orchestrator and scalable routing rules in tandem with Product Operations —and business-facing capabilities like launching local payment methods, advanced promotional/discount systems, and subscription models. Own payment performance & KPIs: Establish internal targets and drive cross-functional alignment to monitor core transaction health. Be accountable for maximizing authorization rates and transaction reliability across all 18 locales. Drive bottom-line impact via funnel optimization: Deeply analyze the end-to-end checkout and payout flows. Continuously optimize passenger checkout and driver payout experiences by identifying initiatives that eliminate technical friction, reduce technical errors, decrease time-to-resolution, and minimize operational costs. Navigate complex stakeholder alignment: Drive alignment across a matrix of internal teams (including Finance, Legal, Customer Care, and Product Operations), balancing a frictionless user experience with compliance, internal priorities, and legal frameworks.  Cultivate strategic partnerships with global and local Payment Service Providers to stay ahead of fintech trends and ensure top-tier infrastructure performance. Oversee technical integrations & squad execution: Co-lead execution hand-in-hand with your Engineering Manager and a full-stack squad of 10 engineers, translating complex architectural shifts into deliverable MVPs and overseeing complex technical integrations. Your qualifications   Experience: 5+ years of Product Management in a scale-up or large tech company, with direct experience in Fintech or Payments (PSPs, financial flows, orchestration).  Strong understanding of the payment ecosystem across emerging markets, particularly Brazil, India, and Mexico, is highly valued but optional. Problem-Solving: Proven ability to simplify complex technical and financial constraints into scalable, frictionless user experiences. Stakeholder Influence: Strong interpersonal skills to navigate cross-functional relationships (other Product and engineering teams, Finance, Fraud, Engineering, Care), gain buy-in, and clearly communicate prioritization decisions. Hands-On Operator: Highly analytical and willing to step outside traditional product boundaries—diving deep into data and operations to move the needle on critical KPIs (authorization rates, costs). Languages: Full fluency in English is mandatory. The team   The Demand Team: The Payment squad is a core pillar of the Demand team, which owns the end-to-end passenger experience across 5 dedicated squads (Discover, Search, Booking, Payment, and Post-booking). Your Squad: You will co-lead the Payment squad alongside 1 Engineering Manager and a team of 10 engineers. External Stakeholders: Global and local Payment Service Providers (e.g., Adyen) and payment orchestration platform(s). Internal Stakeholders: Fraud & Risk, Accounting & Finance, Data, Customer Care, Product Operations, all other Product Managers and Business teams What we have to offer   2 to 3 days at the office per week 4 additional weeks on top of legal maternity/paternity leaves 50% healthcare coverage (Alan) Financial support for home office equipment Minimum 25 days holiday per year  Local meal plan policy (Swile card) 50% transportation paid (Forfait Mobilité Durable) Free unlimited carpooling & bus rides Personal growth via trainings, mentorship, and internal mobility opportunities Employee Stock ownership plan Regular team building events 1 day off per year to test our product Interested in joining the ride? a 45-min video-call with Maxime, Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions 45-minute video, call with Julie Hernandez, Lead Product Manager for the OTA team and Julien Haler, Engineering Manager, to deep dive into the role, your experience, and answer your questions. Remote use case exercise, followed by a 45-minute presentation to a cross-functional panel of key stakeholders.  30-minute video call with Benjamin Retourné, CPO, for final validation.

LIVE THE MUSIC WITH US From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further! We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world. Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives! **Join Us** JOB DESCRIPTION The operation team is responsible for * Management of operational/day-to-day in relationships with Deezer’s payment Engineering team and identification of process inefficiencies * Monitor payment platform performance (authorization rates, PSP tracking), manage fraud risk operations, negotiate PSP rates, analyze transaction costs by method, and identify cost optimization opportunities. * Optimize subscription and churn data quality, implement internal control tools for payment processes and revenue reporting, and coordinate annual audits (statutory auditor deliverables, documentation, testing). * Expertise and support to Deezer teams (Customer care, Legal, Business) * Provide raw data for rights holder revenue reporting, budget tracking and accounting cut-offs; analyze monthly revenue variances * Ensure the payment system complies with local regulations (VAT, consumer protection laws, international legal developments) and maintain ongoing compliance of payment journeys and subscription management processes. * Lead subscription journey optimization, anti-churn mechanics development, conversion A/B testing, and the operational rollout of Deezer's pricing strategy. * Support commercial teams on B2B2C deals design, incorporate customer and internal stakeholder feedback to improve the user experience * Participate in QA testing phases for payment and offer-related releases. Your will : * Be the payment Operation guardian by owning daily payment operations processes, animate our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services * Collaborate with other Payment Operations Analysts and Payment Engineering team and help foster knowledge sharing among the team * Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes * Lead specific ad-hoc payment operations improvement projects QUALIFICATIONS * High knowledge of SQL and EXCEL * Strong analysis and recommendation methodology * Strong Project management skills * Previous experience in a payment processing environment * Curious and rigorous with figures * Excellent organizational and analytical abilities * Strong written and verbal communication skills in French and English * Demonstrated team player with a curious mindset * Eager and easiness to collaborate with software engineers At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou ADDITIONAL INFORMATION At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding : * Regular Diversity & Inclusion internal and external talks * Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability, Parenthood (signatory of the Parental Challenge) and LGBTQIA+ * Multiple e-learnings and mandatory training sessions for all managers * English and French courses for all, so that everyone can connect and feel included Beyond benefits like transportation, we offer you extra perks like: * A Deezer premium family account for free * Access to gym classes * Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong * Deezer parties several times a year and drinks every thursday * Allowance for sports, travelling and culture * Meal vouchers * Mental health and well-being support from Moka.Care * Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo! * Hybrid remote work policy If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!