Lead Store Advisor (Superviseur), Galeries Lafayette

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ⭐ Mission As Head of CRM, you build and lead a customer-centric CRM practice that elevates the function from execution to strategic influence across Qonto’s global markets. You will have a direct impact on our growth toward banking status by shaping the customer experience and advising key stakeholders.   👩‍💻🧑‍💻 As a Head of CRM at Qonto, you will Drive commercial performance: Lead strategic CRM initiatives to boost customer lifecycle performance (MAC, revenue, conversion rates) and increase traffic to our product. Establish strategic influence: Transition the team from an execution mindset to a strategic advisory role, building credibility with stakeholders and taking full ownership of the CRM roadmap. Pioneer AI personalization: Launch and lead our new agentic AI decisioning and personalization capabilities, encompassing segmentation, decisioning, and content timing. Grow and elevate the CRM practice: Lead and develop the team as Qonto scales, raising the bar on customer-centric lifecycle strategy, ways of working, and operational excellence and providing the hands-on support and vision necessary for them to scale and succeed. Manage execution and optimization: Oversee the team’s campaign execution and optimization across email, push notifications, SMS, and in-app communications. 🤔 What you can expect Market/Team Context: You’ll join a fast-scaling, multi-market environment as Qonto progresses on its journey toward becoming a Credit Institution. The CRM team already runs one-shot campaigns and automation; the opportunity now is to raise the bar on customer experience—bringing deeper customer-centricity, stronger lifecycle thinking, and tighter alignment across Marketing, Product, Sales, and Operations. Methodologies, how we work, and what we value: We value a deeply customer-centric and analytical approach, where you will translate market feedback and customer data into actionable, prioritized strategies. Examples of successful projects we recently worked on: You will take the lead on forward-looking initiatives, such as our cutting-edge agentic AI decisioning project designed to pioneer 1:1 personalization at scale. Tools we use: We perform deep, hands-on work with top-tier modern CRM platforms, specifically Braze and Customer.io. 🤝 About your future manager Your manager will be Kim Tran, our VP Marketing. Her background: With a dual background in tech and business, Kim's career is rooted in data-driven customer engagement. After starting at IBM and helping launch the data agency fifty-five in the UK, she held senior marketing leadership roles at Blizzard Entertainment and Ubisoft Mobile before joining Qonto. What does she bring to the team? Kim brings a powerful mix of strategic vision and deep martech expertise. She will provide the technical mentorship and cross-functional leadership needed to help you elevate Qonto's CRM function into a true strategic powerhouse. 🏅 About You Strategic Stakeholder Management: You have a proven track record of elevating a function's positioning, establishing credibility, and advising cross-functional stakeholders (Product, Sales, localized Marketing) using data-driven insights. Customer Journey & Personalization: You combine strong martech foundations with a deep understanding of customer behavior to expand personalization capabilities across channels. You have consistently pushed the boundaries of personalization and measurement at scale (experience with AI decisioning is a plus). Technical Expertise: You possess strong, hands-on administration skills and tactical depth with modern CRM platforms (specifically Braze or Customer.io), including data ingestion and complex tool architecture. Marketing Analytics: You are highly data-driven, with a structured approach to measuring and optimizing lifecycle metrics to directly improve commercial performance (MAC, revenue, conversion rates). People Management: You’ve helped teams evolve their operating model as companies scale (roles, processes, rituals, stakeholder interfaces) and can do so with care and clarity.

Didomi helps organizations collect, store, and leverage user choices across multiple channels, increasing precision in marketing and advertising operations and building trust through transparent data practices. Through a comprehensive software platform and premium support services, Didomi enables large corporations to optimize the collection and activation of user choice data, monitor vendor and tracker activity, and reduce compliance risk under global privacy regulations. Following the 2025 acquisitions of Addingwell and Sourcepoint, Didomi has strengthened its end-to-end capabilities across consent, preferences, and data activation, bringing together server-side tagging and privacy technology to deliver experiences that improve performance, trust, and loyalty. Active in 35 countries, Didomi supports over 2,000 clients across various sectors, including some of the world’s largest corporations, in building revenue-driving operations based on reliable and robust user choice data. For more information, please visit www.didomi.io The role We are hiring a Growth Operations Manager to design, industrialize and run the engine behind our outbound acquisition. This is an individual contributor role, reporting directly the Revenue Operations Director working closely with the CRO, with a priority mandate to accelerate customer acquisition and expansion at the Group Level across North America and EMEA. You will own the data, the signals, the scoring and the automation that make our outreach sharper, faster and more scientific, and you will feed Sales with the best possible pipeline. What you'll do Clean and structure our TAM across all markets: deduplication, enrichment and segmentation. Deliver exceptional-quality outreach data that every rep can rely on. Centralize all buying and intent signals, and score every prospect and customer in the base. Accelerate new business, expansion and cross-sell by feeding Sales the best data and intent, with a priority on Addingwell. Automate the full lead workflow end to end: capture, enrichment, deduplication, scoring, routing and sequencing. Improve prospection workflows across the main channels (email, LinkedIn, cold calling). Build and scale a methodical, multichannel outbound machine (ICP, sequences, A/B testing, personalization at scale). Improve inbound lead scoring and reactivate marketing-sourced leads into pipeline. Track performance rigorously and iterate relentlessly on conversion rates. What we're looking for Outbound track record: you have built an outbound machine from scratch and can quantify its impact (pipeline, ARR, conversion rates). Lead workflow automation: you automate capture, enrichment, scoring, routing and sequencing, and you are comfortable with ops tools, APIs, webhooks and no-code / low-code. Tooling mastery: hands-on with ZoomInfo, lemlist and a modern CRM. Data and signal mindset: you turn intent signals into prioritized, high-quality lists. Copywriting and sequencing: messaging that converts, tested at scale. International reach: fluent English and the ability to operate across North America and EMEA. A scientific, automation-first operator: systematic, analytical, resilient, and fully accountable for your numbers. Nice to have Experience in adtech / martech, or around server-side tagging (Addingwell relevance). Familiarity with privacy and consent (Didomi relevance). Tools you'll use ZoomInfo, Clay, Lemlist and Salesforce, alongside the enrichment and automation stack you will help shape.