Events & Office Manager

WHO ARE WE? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.  By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.    KEY FIGURES  * 350+ employees across 15 offices in 12 European countries * 30+ nationalities represented, average age: 32 * 10,000 corporate clients trust us * €80M in revenue in 2025, with a target of around €100M in 2026 * Profitable for more than two years * Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies * An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service   A STRONG CULTURE BUILT AROUND 4 CORE VALUES  * Team First : The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together. * Tenacity : We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA. * Transformation : Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact. * Trust : Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.   WHY JOIN US?  * We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market. * We’re driven by a meaningful mission: helping bold “Small & Medium Multinationals” succeed globally. * Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously. * You’ll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions. * iBanFirst is profitable and backed by long-term investors: * Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning * In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions Joining iBanFirst means joining a profitable, international, fast-growing tech company. It’s also a chance to learn, grow, and contribute directly to a shared ambition: simplifying international finance for SMEs.      THE ROLE  RECRUITMENT CONTEXT  This is a newly created position driven by iBanFirst's continued growth and the increasing complexity of our financial crime risk environment. As transaction volumes scale across new markets and products, we need a dedicated manager to lead our first line of defense teams on Financial Crime (Transaction Monitoring, Fraud detection, Regulatory Ops) and structure the quality and operational controls that underpin them.  We are open to candidates coming from various backgrounds (management/strategy consulting, operations/compliance professionals) who are looking to step into a thigh impact operational role. The financial crime domain can be learned — we are hiring for how you think, how you build, how you leverage technology (analytics, AI) and how you lead.    MANAGER & TEAM  You will report directly to Julien Molez, Chief Operations Officer. You will manage three teams which are at different levels of maturity:a team of 5 people: a  Transaction Monitoring Fraud management and Regulatory Operations. Your team is the first line of defense against money laundering, fraud, and financial crime — operating at the intersection of operational rigor, regulatory compliance, and technology.    WHAT WILL YOU DO?  As iBanFirst expands across European markets, the financial crime risk landscape grows in complexity. We are looking for an analytically sharp, structured, and operationally driven leader to supervise our TM Financial Crime Operations function, steer it with rigor and precision, embed it in a robust and recognized quality framework, and drive highest level of efficiency through data and automation.  Team Management & Operations  * Lead and develop the different teams in the scope: set priorities, manage performance, and build a culture of accountability and continuous improvement.  * Oversee their daily operations: alert review, case investigation, SAR filing, and escalation processes.  * Manage capacity and workload allocation to maintain SLAs and maintain backlogs at constant low levels.  Fraud & Financial Crime  * Own the fraud detection and prevention framework: typologies, detection rules, investigation workflows, and outcomes tracking  * Stay current on financial crime trends and adapt the team's detection approach accordingly  Controls & Quality Framework  * Design and implement a quality insurance framework for each team, specific to each of them but consistent across domains.  * Define and track KPIs: detection rates, false positive ratios, case resolution times, SAR quality.  * Conduct regular calibration sessions and quality reviews to maintain consistent, high standards across the teams.  Analytics & Automation  * Use data to assess the performance of each value chains. For example, on the transaction monitoring side : rules effectiveness, reduce noise, and improve alert prioritization  * Work with Product and Engineering teams to constantly improve underlying systems and integrate automation into workflows  * Identify opportunities to leverage AI and machine learning to enhance detection and reduce manual effort  Regulatory & Reporting  * Ensure compliance with Belgian and EU AML/CFT obligations (LCB-FT, EU AML directives)  * Produce clear, insight-driven reporting for senior leadership: what the data says, what it means, and what action it warrants  * Lead or support regulatory audits and inspections related to TM and fraud  * Be the key go-to person for C-Levels for these topics and lead the associated governance meetings.    TASK BREAKDOWN  40% — Team management & operational oversight: Day-to-day leadership of the different teams, alert review quality, escalation management, and capacity planning  20% — Framework building: Quality controls, KPIs, fraud typologies, policies and procedures  30% — Analytics & automation: Rule performance analysis, detection improvement, collaboration with Product/Engineering  10% — Reporting & regulatory: Senior management reporting, audit support    ROLE OBJECTIVES  First 3 months  * Ramp up on iBanFirst's transaction monitoring systems, financial crime risk exposure, and regulatory environment  * Build trust with the team and assess individual strengths and development needs  * Map existing processes and identify the top 3 priority areas for improvement  First 6 months  * Deliver the first version of the quality assurance framework  * Define and baseline key operational KPIs  * Launch at least one automation or efficiency initiative  First 12 months  * Own the fraud framework end-to-end and present it to senior leadership  * Demonstrate measurable improvement in alert quality, team efficiency, or detection rates  * Build a 12-month roadmap for the function aligned with iBanFirst's growth plans    WHAT DO YOU BRING?  EXPERIENCE:  * 5-10 years of experience in similar positions at recognized financial institutions or in management consulting, strategy consulting, or a similar structured analytical environment (Big 4, MBB, Tier 2 strategy firms)  * Experience in financial services, fintech, or a regulated industry project context is a strong plus  * First exposure to compliance, risk, or financial crime topics (through client work, due diligence, or regulatory projects) is valued   SKILLS:  * Natural leadership and recognized management experience  * Exceptional structuring and problem-solving skills: you break complex issues into clear frameworks and actionable plans  * Strong data and analytics capabilities: comfortable with quantitative analysis, building dashboards, and deriving insights from operational data  * Proven ability to design processes and quality frameworks from scratch  * Natural project management instincts: you sequence work, track delivery, and hold people accountable  * High proficiency on AI and automation concepts and enthusiasm to apply them in an operational context  * Fluent in French and English, confident communicating with senior stakeholders  NICE TO HAVE:  * Hands-on experience with a transaction monitoring platform (ComplyAdvantage, Actimize, Napier, or equivalent)  * Familiarity with the French or Belgian regulatory environment: NBB, CTIF, ACPR, Tracfin, LCB-FT  WHAT MAKES YOU STAND OUT:  * You have led a transformation or process redesign project end-to-end  * You are energized by the idea of owning something operational, not just advising on it and transforming and optimizing it with technology  * You are curious about financial crime and see it as a high-stakes, intellectually demanding domain    WHAT DO WE OFFER? * Permanent contract (CDI)  * Office location: Paris  * Hybrid work policy: 2 days remote per week  * Competitive salary: €75,000 – €110,000 gross annual, depending on experience  * Benefits: * Swile meal card * Axa health insurance * Commuter benefits * RTT (extra paid days off) * Gymlib subsciption * Paid parental leave * Participate in company-wide events, including team offsites, company parties, and regular social activities.   RECRUITMENT PROCESS  1. Screening call with Malorie Petitjean (Talent Acquisition Specialist)— 30 min, remote. General fit, motivation, salary expectations, availability. 2. In-depth interview with Julien Molez (COO)— 1 hour, in-person. Operational experience, leadership approach, team fit.  3. Case study— Take-home exercise on an operational design or process improvement scenario. Presented during complementary 1h session with COO.  4. Final interview with Sonia Boudier (Deputy CEO) — 45 min, in-person. Leadership validation, strategic vision, long-term fit.          ____________________________ #LI-MP1 #LI-onsite / #LI-hybrid / #LI-remote

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork What you will do:  As a Senior HR Operations Specialist France and Belgium, you will report directly to the Senior HR Manager France and Belgium based in Paris and will be part of the Global HR operations team (Europe). You will support the HR team by taking care of our employees, from the moment they sign the offer letter, to the moment they leave the company. In this role, you will ensure smooth HR operations, compliance with local labour laws, and efficient support for employees and managers across various HR functions. You will also manage large volumes of HR data, ensuring accuracy, confidentiality, and effective reporting.   Payroll & Compliance: * Prepare all French and Belgium payroll inputs and submit them to the external provider on schedule. * Review and validate payroll outputs before they go final. * Guarantee full adherence to the relevant convention collective, overseeing compensation, leave, and working time to ensure local legal compliance.   Employee Support: * Serve as the first point of contact for employees on pay, leave, benefits, and policies, resolving their queries through our ticketing tool, ServiceNow. * Communicate with employees via emails and Slack to address various concerns. HR Administration: * Manage employee files and handle administrative tasks such as contracts, addendums, and processes for foreign employees. * Oversee the management of employee absences and coordinate with the occupational doctor and health insurance providers. * Participate in the onboarding and offboarding processes to ensure smooth transitions.

 * Manage lunch vouchers and CESU checks HR Data & Reporting: * Enter and maintain employment data in our HRIS, Workday, keeping all tools and data up to date. * Prepare HR reports to provide insights and updates to the management team. * Support the establishment and ongoing administration of the CSE as required.  Cross-Market Collaboration: *  Dedicate some time to supporting other markets, including projects with foreign colleagues.

 Who you are: You Must Meet These Critical Qualifications * Minimum 4 solid years of experience in HR Operations for France * In-house payroll management experience is essential * Rigorous, autonomous, curious, project management & detail oriented * Open minded, responsible & eager to learn * Actively seeks ways to optimize internal processes and elevate team practices. * Strong expertise in French labor regulations, local legal frameworks, and corporate HR policy compliance * Tech savvy: use of HRIS Workday, Gdrive, Notion * Fluent in French, advanced level of English You Can Impress With These Additions * Good level of Spanish * International experience What we offer you: 😄 An awesome team  🏠 A permanent contract  ⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus  🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)   🌎 International teams and a multicultural environment spanning 10 offices across Europe 🤝 Highly inclusive working environment  🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc  🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) 🏥Health insurance covered by the company  👶 Financial support for birth, adoption, civil partnerships, or marriage 🚝 Transport allowance 🏥Health insurance fully covered by the company  👩‍🦽 Life & Disability Insurance at no cost to the employee 🍴 Amazing offices with dining, coffee points and leisure area     🎤 Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.