
Qonto · Paris
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented ...
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
Join us as a Banking Operations Manager (Juridical) for the German Market, based in Paris, where you will handle sensitive operations related to Qonto's customers. You will contribute to the day-to-day management of operational banking topics for our German market 🇩🇪, playing a key role in establishing Qonto as the leading European business finance solution. You will join our international Banking Operations team of 4 people (and counting!), under the supervision of Matthias, our Team Lead Banking Operations Juridical - Germany, Netherlands, Austria.
👩💻🧑💻 As a Banking Operations Manager (Juridical) - German Market at Qonto, you will:
Manage sensitive procedures: Process and follow up on administrative seizures, judicial liquidations, enforcement actions (bailiff seizures), and inheritance procedures.
Handle communication: Interact directly with German authorities, creditors, and lawyers in writing to ensure accuracy and compliance (no direct calls or direct customer communication).
Collaborate cross-functionally: Work closely with internal teams (Banking Operations, Customer Care, and Legal) to ensure operations are handled efficiently and with care.
Oversee account lifecycle: Manage account closures smoothly and prepare circular letters for external auditors.
Improve processes: Refine and update daily operational processes to enhance efficiency and maintain excellence.
International Team – Collaborate with colleagues from diverse cultural and professional backgrounds.
Hyper-Growth Environment – Contribute in a fast-paced context with strong opportunities for career development.
Cross-Functional Collaboration – Work closely with Banking Operations, Customer Care, and Legal teams.
Tangible Impact – Play a key role in shaping Qonto’s banking operations and helping establish it as a leading European business finance solution.
🤝 About your future manager
Your manager will be Matthias, our Team Lead Banking Operations Juridical - Germany, Netherlands, Austria.
His path? Matthias began his career in the legal field, specializing in European and international tax law with experience as a Tax Trainee at several law firms. He joined Qonto in early 2022 as a Banking Operations Manager and quickly climbed the ranks, becoming a Senior Manager before stepping into his current role as Team Lead in 2024.
What he can bring to the team? With his strong academic foundation in tax law and years of hands-on experience in Qonto's banking operations, Matthias brings exceptional analytical rigor, precision, and a deep understanding of our core financial processes. His rapid progression within the company is a testament to his adaptability and proven leadership. Additionally, as a Franco-German bilingual, he brings a valuable cross-cultural perspective and excellent communication skills to the team.
🏅 About You
Experience: You have initial experience in administrative or banking operations and are comfortable handling operational, sometimes sensitive, topics.
Languages: You are fluent in German and English (written and spoken). Proficiency in French is a plus.
Analytical & Detail-Oriented: You have sharp organizational skills, a meticulous eye for detail, and the perseverance to handle repetitive tasks.
Critical Thinker: You bring intellectual curiosity, always seeking better solutions and feeling comfortable challenging the status quo.
Team Player: You are proactive, motivated, and ready to grow in a supportive and dynamic team environment.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ⭐ Mission As Head of CRM, you build and lead a customer-centric CRM practice that elevates the function from execution to strategic influence across Qonto’s global markets. You will have a direct impact on our growth toward banking status by shaping the customer experience and advising key stakeholders. 👩💻🧑💻 As a Head of CRM at Qonto, you will Drive commercial performance: Lead strategic CRM initiatives to boost customer lifecycle performance (MAC, revenue, conversion rates) and increase traffic to our product. Establish strategic influence: Transition the team from an execution mindset to a strategic advisory role, building credibility with stakeholders and taking full ownership of the CRM roadmap. Pioneer AI personalization: Launch and lead our new agentic AI decisioning and personalization capabilities, encompassing segmentation, decisioning, and content timing. Grow and elevate the CRM practice: Lead and develop the team as Qonto scales, raising the bar on customer-centric lifecycle strategy, ways of working, and operational excellence and providing the hands-on support and vision necessary for them to scale and succeed. Manage execution and optimization: Oversee the team’s campaign execution and optimization across email, push notifications, SMS, and in-app communications. 🤔 What you can expect Market/Team Context: You’ll join a fast-scaling, multi-market environment as Qonto progresses on its journey toward becoming a Credit Institution. The CRM team already runs one-shot campaigns and automation; the opportunity now is to raise the bar on customer experience—bringing deeper customer-centricity, stronger lifecycle thinking, and tighter alignment across Marketing, Product, Sales, and Operations. Methodologies, how we work, and what we value: We value a deeply customer-centric and analytical approach, where you will translate market feedback and customer data into actionable, prioritized strategies. Examples of successful projects we recently worked on: You will take the lead on forward-looking initiatives, such as our cutting-edge agentic AI decisioning project designed to pioneer 1:1 personalization at scale. Tools we use: We perform deep, hands-on work with top-tier modern CRM platforms, specifically Braze and Customer.io. 🤝 About your future manager Your manager will be Kim Tran, our VP Marketing. Her background: With a dual background in tech and business, Kim's career is rooted in data-driven customer engagement. After starting at IBM and helping launch the data agency fifty-five in the UK, she held senior marketing leadership roles at Blizzard Entertainment and Ubisoft Mobile before joining Qonto. What does she bring to the team? Kim brings a powerful mix of strategic vision and deep martech expertise. She will provide the technical mentorship and cross-functional leadership needed to help you elevate Qonto's CRM function into a true strategic powerhouse. 🏅 About You Strategic Stakeholder Management: You have a proven track record of elevating a function's positioning, establishing credibility, and advising cross-functional stakeholders (Product, Sales, localized Marketing) using data-driven insights. Customer Journey & Personalization: You combine strong martech foundations with a deep understanding of customer behavior to expand personalization capabilities across channels. You have consistently pushed the boundaries of personalization and measurement at scale (experience with AI decisioning is a plus). Technical Expertise: You possess strong, hands-on administration skills and tactical depth with modern CRM platforms (specifically Braze or Customer.io), including data ingestion and complex tool architecture. Marketing Analytics: You are highly data-driven, with a structured approach to measuring and optimizing lifecycle metrics to directly improve commercial performance (MAC, revenue, conversion rates). People Management: You’ve helped teams evolve their operating model as companies scale (roles, processes, rituals, stakeholder interfaces) and can do so with care and clarity.
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Partnerships Growth Ops to turn Qonto's partnership channel into a scalable, high-performing acquisition engine. You'll design and build the systems that automate how we manage partners — from acquisition to engagement — and make this channel a strategic growth driver across 8 European markets. You will report to Alexandre Laloo, our Head of Growth Operations. ➡️ What you'll do Automate the partnerships funnel: Identify, design, and ship internal solutions that eliminate manual workflows across the partner management lifecycle. Solve high-impact problems: Diagnose the biggest inefficiencies in the partnerships channel and craft solutions that maximise value while minimising operational cost. Own the channel roadmap: Take full ownership of the partnerships roadmap, working autonomously with sales, marketing, PMs, country managers, and senior leadership. Orchestrate cross-functional delivery: Drive projects across Engineering, Ops, and Business teams — align stakeholders, unblock dependencies, deliver results. Build hands-on: Craft POCs, manipulate data, create AI agents, work side by side with partnerships managers. You ship, not just spec. ➡️ What we're looking for Growth & technical background: 5+ years in growth-focused roles with real technical acumen. You're comfortable building solutions, not just requesting them — SQL, automation tools, AI agents. Product Manager mindset: You research the true roots of a problem before jumping to solutions. Customer-focused, data-driven, methodical in your approach. Cross-functional leadership: Proven experience managing complex projects across multiple teams and stakeholders at different seniority levels. You align people and keep things moving. Problem-solving over process: You identify what matters most, design solutions that balance impact with constraints, and think both short-term wins and long-term scalability. Builder mentality: You seek out information, ask questions across the organisation, and spot opportunities others miss. You don't wait for a brief — you write it. ➡️ What we can offer you A Growth Ops model built like a product org: The team operates through product manager positions, driving innovation through a structure inspired by the best product & tech organisations. 20 people, strong performance culture, real tech appetite. A modern stack with AI at the core: You'll work with talented engineers on a growth & tech stack where AI is already embedded — not aspirational. Direct impact on revenue: The partnerships channel is a strategic priority. What you build directly drives acquisition and partner engagement across European markets. ➡️ Your future manager Your manager will be Alexandre Laloo, Head of Growth Operations. His path? 4+ years at Qonto, growing from Lead Growth Operations to heading a team of 20. Before Qonto: Data Product Manager at sennder (German unicorn) and co-founder of a legal tech startup. His career sits at the intersection of growth, data, and technology. What does he bring to the team? Alexandre runs Qonto's Growth Engine. He gives his team real ownership and expects them to leverage technology and AI to scale impact. He'll push you to think bigger and ship faster — with the autonomy to figure out how.
GENERAL SUMMARY: The Treasury & Investment Operations Manager is responsible for the operational administration, accounting, reporting, and control functions supporting the Bank's investment portfolio and treasury activities. This position ensures accurate execution, settlement, accounting, reconciliation, and reporting of investment and treasury transactions while maintaining strong internal controls and regulatory compliance. Working closely with the Chief Investment Officer, the Treasury & Investment Operations Manager supports the Bank's investment accounting functions, collateral administration, liquidity management, and operational risk management by ensuring the timely and accurate processing of all treasury and investment activities. RESPONSIBILITIES AND DUTIES: * Manage investment operations, including transaction processing, settlement, safekeeping, reconciliation, and related recordkeeping. * Perform investment and bond accounting activities, including maintaining accounting systems, preparing journal entries, reconciling accounts, and supporting financial reporting in accordance with applicable standards and policies. * Support treasury operations by coordinating funds movement, administering collateral programs, maintaining treasury records, and assisting with Federal Home Loan Bank activities. * Prepare and maintain portfolio, liquidity, interest rate risk, Asset Liability Management, regulatory, audit, and committee reporting materials. * Maintain internal controls, reconciliations, procedures, and documentation to support compliance, accuracy, data integrity, and operational risk management. * Serve as a department resource by coordinating with internal and external stakeholders, supporting process improvements, system initiatives, special projects, and cross-training efforts. * Regular and reliable attendance. * Performs other related duties as assigned by management. * Regularly exercising independent judgement and discretion over matters of significance. * Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary. * Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely. KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of investment products, laws, and regulations. * Knowledge of bank products and services. * Working knowledge of investment securities and fixed-income products. * Understanding of investment accounting principles. * Knowledge of treasury operations, liquidity management, and Federal Reserve services. * Strong analytical and problem-solving abilities. * Excellent organizational skills with exceptional attention to detail. * Ability to manage multiple priorities while meeting deadlines. * Proficiency with Microsoft Excel, Fiserv Bond Accounting Systems, Bloomberg, and financial systems. * Strong written and verbal communication skills. * Ability to maintain confidentiality and exercise sound judgment. * Commitment to accuracy, operational excellence, and continuous process improvement. EDUCATION AND EXPERIENCE: * Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field preferred. Equivalent banking experience may be considered. * Three to seven years of experience in treasury operations, investment operations, accounting, finance, or banking operations preferred. * Experience with investment accounting and securities processing strongly preferred. * Experience with Federal Reserve services, safekeeping systems, or collateral management is desirable. PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made when necessary and effective to enable individuals with disabilities to perform essential functions. [https://res.cloudinary.com/pinpointhq/image/upload/v1784208800/uploads/production/xfuomdtuq1muj8ykjurq.png]https://res.cloudinary.com/pinpointhq/image/upload/v1784208800/uploads/production/xfuomdtuq1muj8ykjurq.png