
Bigblue · Paris
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change th...
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
As Bigblue continues to grow its B2B activity alongside its historical B2C business, delivering a reliable service to our merchants is a key priority.
We are looking for a B2B Operations Manager to take over the role as the current manager transitions out. This position has end-to-end responsibility for B2B operations across the EU, including operational performance, service quality, and coordination across teams. The role combines strategic ownership and hands-on execution, with direct people management. You will ensure that operational decisions and improvements are made with a clear understanding of merchant needs and expectations.
YOUR PURPOSE AT STANLEY/STELLA As Regional Customer Excellence Manager, your mission is to lead, structure, and elevate the Customer Care & Inside Sales organisation across the BNL, Nordics, CEE, and UK markets, in close collaboration with the General Managers. You play a central role in the Glocal Customer Excellence transformation, by bringing Customer Care and Inside Sales teams into a coherent regional model strengthening proximity to the markets, accountability, and commercial alignment. Beyond operational leadership, you contribute to building a high-performing, customer-centric and commercially driven organisation, aligned with Stanley/Stella’s long-term ambitions. In short: you turn customer operations into a real growth driver. YOUR ROLE AND IMPACT 1. REGIONAL OPERATIONS LEADERSHIP * Lead and develop a regional Customer Excellence organisation of 10+ FTEs across Brussels and Birmingham * Drive sales performance, operational efficiency, team engagement, and service quality * Ensure strong alignment with regional priorities, customer expectations, and commercial objectives * Create a culture of ownership, accountability, and continuous improvement 2. ORGANISATIONAL TRANSFORMATION & CHANGE MANAGEMENT * Support the implementation of Stanley/Stella’s Glocal Customer Excellence model * Contribute to the shift toward a more integrated and scalable regional organisation * Bring structure, clarity, and consistency during transformation phases * Act as a key link between local teams and central strategy * Travel regularly to Birmingham to ensure alignment and proximity with teams 3. CUSTOMER EXPERIENCE & PROCESS IMPROVEMENT * Contribute to the optimisation of Order-to-Cash and end-to-end customer processes * Identify and address customer pain points and operational inefficiencies * Work cross-functionally with: Customer Excellence Managers ; Process Experts ; IT and Logistics teams * Drive improvements that enhance both efficiency and customer satisfaction 4. COMMERCIAL SUPPORT & STRATEGIC COLLABORATION * Partner with General Managers to support regional commercial strategies and priorities * Ensure proactive follow-up on accounts and identify growth opportunities * Support Sales teams with: lead qualification, onboarding, cross-sell & upsell opportunities * Join key customer meetings to: strengthen relationships, ensure consistency of the customer experience and bring field insights back internally 5. STRATEGIC PROJECTS & INNOVATION * Support the deployment and adoption of strategic tools (CRM, ERP, webshop, AI initiatives) * Contribute to Customer Excellence roadmap and transformation projects * Promote innovation, digital adoption, and best practices across teams * Actively support the evolution toward a more data-driven and proactive organisation ABOUT YOU * 7–10+ years of experience in Customer Service, Inside Sales, Sales Support or B2B operations, including team management * Experience in multi-market environments and exposure to transformation or change management * Strong customer-centric mindset combined with commercial awareness * Solid understanding of Order-to-Cash processes * Experience with ERP / CRM environments and interest in digital tools and innovation (including AI) * Strong leadership and stakeholder management skills with a hands-on, structured approach * Fluent in English; French and/or Dutch are strong assets * Willingness to travel regularly to the UK (minimum 4 days/month)
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Marketing Operations team drives excellence across the shared infrastructure that the marketing and sales development teams depend on: lead routing and lead management, prospect data, campaign production, marketing systems, and sales development systems. The infrastructure covers three vertical channel groups: inbound and outbound sales, digital marketing, and in-person events. We ensure that the underlying operations and systems are reliable, scalable, and well-maintained. In close partnership with Demand Generation Systems, Marketing Operations enables global and region marketers and Sales Development Representatives to focus on driving revenue rather than wrestling with operations and systems. WHAT YOU’LL DO We are looking for a Head of Marketing Operations to lead a critical team to help power Stripe's growth. You will set the direction of marketing operations, solve time-sensitive and complex operational and systems challenges, and develop managers and individual contributors. You will be an indispensable partner to peers in Marketing, Sales Development, Product Management, Engineering, Analytics, and Data Science. You will be directly responsible for a global marketing operations team of 15-20, in addition to 25-30 production specialists with a dotted-line reporting relationship. RESPONSIBILITIES * Drive excellence in the operations and systems that support inbound and outbound sales, digital marketing channels, and in-person events * Partner with Demand Generation Systems to build, buy, improve, and support the technology for digital marketing campaigns, in-person events, and sales development * Ensure that we accurately route and progress leads to match sales coverage decisions, demand marketing strategies, and agreed upon timelines * Ensure that we generate and maintain sufficient account coverage and quality of sales contacts and marketing database subscribers for sales and marketing outreach * Ensure that we produce digital marketing campaigns with velocity and at the highest quality * Serve as the senior marketing operations voice in cross-functional workstreams with Sales Development, Sales Operations, Revenue, and Regional Marketing teams * Build, develop, and retain a high-performing marketing operations team * Set strategic direction, objectives, and key results for the Marketing Operations organization, aligned to broader marketing and Stripe-wide objectives and key results WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) * 5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams * 3+ years of working in a global B2B company with hundreds of marketers and sales development representatives * Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity * Experience leading programs across multiple functional areas simultaneously * Track record of driving measurable improvements in B2B marketing operations * Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing * Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes * Ability to build working prototypes and demos with AI to solve marketing operations challenges * Prior responsibility for launching AI solutions to sales development or marketing teams PREFERRED QUALIFICATIONS * 15+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) * 10+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams * 5+ years of working in a global B2B company with hundreds of marketers and sales development representatives
Chi siamo Stiamo ridisegnando il sistema operativo finanziario per PMI e commercialisti. Oggi aziende e studi lavorano con strumenti frammentati e inefficienti. Noi siamo qui per cambiarlo: uniamo fatturazione, pagamenti, tesoreria e contabilità in un’unica piattaforma moderna, restituendo tempo e creando valore reale. Siamo ambiziosi, pragmatici ed efficienti. Costruiamo velocemente e puntiamo sempre al massimo. Siamo una realtà in forte crescita, supportata da alcuni dei migliori investitori internazionali — tra cui Keen Venture Partners (Fiscozen), Founders (Pleo), Exor Ventures (Qonto, Alan), Notion Capital e Creandum (Klarna, Spotify). Questo è solo l’inizio. Se vuoi costruire qualcosa che può cambiare il modo in cui lavora il 90% delle aziende in Italia, questo è il posto giusto. Il ruolo Sarai la prima persona dedicata alle Revenue Operations in Sibill — e la prima del team Data & Tech a costruire questo ponte tra dati, sistemi e crescita commerciale. Riporterai direttamente a Dario, CDTO e Cofounder (che figata, sì). Lavorerai a stretto contatto con i founder e con i team di Sales, Marketing e Customer Success per allineare le persone, i dati e gli strumenti verso una crescita efficiente e predicibile. Essere il primo di questo team significa presenza: nei prossimi mesi ti aspettiamo in ufficio più spesso del solito, per immergerti nelle dinamiche, capire come lavoriamo davvero e costruire le fondamenta giuste. Una volta che hai il contesto, il tuo contributo sarà anche aiutarci a capire come e quando far crescere il team RevOps. Qui il tuo lavoro non resta dietro le quinte: abilita le decisioni, accelera le vendite e crea ordine dove serve — grazie alla tecnologia e AI. Cosa farai Stack & sistemi * Far evolvere lo stack RevOps (CRM, automazioni, integrazioni), guidando Sibill verso il disegno e l’execution di processi AI-native sulla GTM motion * Automatizzare lead routing, deal flow e SLA * Integrare Marketing, Sales e CS senza buchi nel funnel Dati & metriche * Governare il funnel end-to-end: MQL → SQL → Closed Won → Expansion * Costruire dashboard e KPI su pipeline, conversioni, forecast accuracy e cycle time * Garantire CRM hygiene e qualità del dato in modo continuativo * Supportare il forecasting settimanale con segnali chiari su rischi e deal bloccati Processi & playbook * Documentare processi Sales e CS scalabili, riducendo la dipendenza dalla conoscenza informale * Definire pipeline governance: stage, campi obbligatori, next steps, close date * Creare playbook operativi e best practice per il team Sales * Formare il team sull'utilizzo corretto degli strumenti Strategia & crescita * Disegnare e gestire esperimenti A/B su messaggi, sequenze, pricing e onboarding — con rigore metodologico, non per istinto * Portare insight strategici su mercato, competitor e leve di crescita * Supportare decisioni su territory planning, comp design e GTM Sei la persona giusta se Prima di continuare a leggere, se il tuo profilo non corrisponde al 100% a quello descritto, ma riconosci in queste attività le tue capacità e quello che stai cercando, prosegui lo stesso! * Hai 8-10 anni di esperienza, di cui 3-5 anni in RevOps, Sales Ops o GTM Ops (bonus point se in contesti B2B SaaS) * Hai lavorato in profondità con HubSpot, Salesforce, Attio e altri CRM moderni. Non li hai solo utilizzati, ma anche progettati * Hai forte capacità analitica: sai usare SQL per estrarre e manipolare dati * Conosci le metriche SaaS: ARR, churn, LTV, CAC, payback period * Hai già migliorato la qualità dei dati e l'adozione dei processi Sales in un team * Sei un early adopter: hai già usato tool AI nel contesto Sales, Marketing o CS (es. Clay, Gong, Apollo, Unify per sequenze o scoring) e sai distinguere dove l'AI aggiunge valore reale da dove è solo hype * Sai fare da connettore tra team e sistemi: sei tech-savvy enough per parlare con i developers, business fluent enough per parlare con Sales e CS — e hai già gestito integrazioni tra CRM, marketing automation e BI * Parli inglese fluentemente Plus: esperienza con Apollo, Clearbit, Chili Piper, Segment. Esperienza in contesti early-stage o scale-up. Mindset * Ti piace il foglio bianco: costruire da zero non ti spaventa, ti motiva * Esplori tool nuovi, automatizzi, trovi workaround creativi * Hai un approccio rigoroso all'A/B testing: ipotesi chiare, metriche giuste, conclusioni senza bias * Sai bilanciare visione strategica ed execution concreta Cosa offriamo * RAL: 55–70K * Ticket restaurant (8€/giorno) * Lavoro ibrido (basato a Milano) con 3 giorni di presenza alla settimana * Budget welfare In Sibill si lavora tanto, ma con impatto reale. E sì — le persone qui tendono ad essere felici. Non è scontato. Cultura aziendale * Un team smart, motivato e collaborativo * Tanta autonomia, visibilità e crescita personale rapida * Un prodotto che fa davvero la differenza Processo di selezione 1. Colloquio con Lucia, del People Team (30’) 2. Colloquio con Isabella, del team Data (45') 3. Colloquio con Andrea, Head of Sales (45') 4. Colloquio con Dario, CDTO e Cofounder (30') 5. Colloquio con Lorenzo, CPO e Mattia, CEO (30') 6. Offerta BY APPLYING, YOU CONSENT TO SIBILL’S PROCESSING OF YOUR PERSONAL DATA FOR RECRUITMENT AND HIRING PURPOSES, IN ACCORDANCE WITH OUR PRIVACY POLICY AVAILABLE AT: HTTPS://SIBILL.COM/TRATTAMENTO-DEI-DATI/