Freight Forwarder

DSV är en dynamisk arbetsplats som främjar samhörighet och mångfald. Vi bedriver vår verksamhet med integritet samt med respekt för olika kulturer och individers värdighet och rättigheter. När du kommer till DSV arbetar du för ett av de allra bäst presterande företagen inom transport- och logistikbranschen. Du kommer att ingå i ett kunnigt bolag med närmare 160 000 anställda i över 90 länder, som arbetar passionerat för att leverera fantastiska kundupplevelser och tjänster av hög kvalitet. Vi strävar efter att ligga i framkant i arbetet mot en mer hållbar framtid för vår bransch och att göra affärer på naturens villkor Välkommen att skicka in din ansökan. Om rollen Arbetet som Freight Forwarder är omväxlande och i rollen samarbetar du med flertalet av våra olika delar inom DSV. Här får man börja från grunden och kommer över tid utvecklas med nya arbetsuppgifter som får både dig som individ och avdelningen att växa tillsammans. Tillsammans med övriga medarbetare i teamet ser vi till att hålla uppe tempot utan att tappa fokus på detaljer för att leverera en upplevelse som möter våra kunders förväntningar. Arbetsuppgifterna är både dynamiska och ibland även ganska statiska och innebär allt från att: · planera, följa upp och återrapportera till kunder och leverantörer kring transportuppdragen · skriva fraktsedlar · kontakt med våra förare · hantering av pris- och offertfrågor Din profil För att lyckas I rollen, tror vi att du har en positiv attityd både gentemot samarbete, att ge service och att leverera kvalitet. Du tycker om att arbeta i team men kan även driva på din egen roll och jobba självständigt. Du är flexibel, du tar ansvar och du har alltid kunden för ögonen. · Gärna utbildning inom logistik eller tidigare erfarenhet men inget krav · Goda kunskaper inom MS Office och allmän datorvana · God kommunikationsförmåga i både tal och skrift på både engelska och svenska · Du är en teamspelare · Du drivs av resultat och att få saker gjorda · Du vill leverera kvalitet i allt du gör även när det är lite stressigt Vårt erbjudande Vi erbjuder dig en utmanande roll i en verksamhet med hög förändringstakt där samarbete är en framgångsfaktor. Rollen omfattar såväl extern som intern kommunikation, med frekventa kontakter med kollegor över hela Europa. Du blir en viktig del i vårt centrala och sammansvetsade team. Du kommer att arbeta i en dynamisk arbetsmiljö med möjlighet till personlig och professionell utveckling Vi ser fram emot att välkomna dig som är en engagerad och passionerad person till vårt team för att fortsätta erbjuda en förstklassig service till våra kunder. Dessutom erbjuder vi: Friskvårdsbidrag och Personalförmåner via Benify Kollektivavtal och försäkringar enligt avtal Möjlighet till att hyra semesterboenden på flera orter till ett förmånligt pris Personlig utveckling i form av utbildning och utvecklingssamtal Trevliga kollegor och ett gott arbetsklimat Information och ansökan Rollen är en heltidsanställning med tillträde enligt överenskommelse. Placeringsort är Värnamo. Arbetstiderna är måndag-fredag kl. 17:00 – 02:00. Vid frågor är du välkommen att kontakta Jimmy Hansson - jimmy.hansson@dsv.com Ansökningar hanteras löpande, och tjänsten kan komma att tillsättas innan sista ansökningsdag (15/08 – 2026), så skicka gärna din ansökan så snart som möjligt. Rekryteringsprocessen består bland annat av urval, intervju och referenstagning. Som en del av rekryteringsprocessen genomförs en bakgrundskontroll på aktuella slutkandidater. Välkommen med din ansökan!

COMPANY INTRODUCTION: Airspace [http://airspace.com] is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.   Airspace has been rated one of America’s best Startup Employers [https://www.forbes.com/lists/americas-best-startup-employers/?sh=430441b22ad7] and listed as one of CNBC’s Disruptor 50 [https://www.cnbc.com/2022/05/17/airspace-disruptor-50.html] companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.  [https://www.cnbc.com/2022/05/25/early-tesla-investor-leads-70-million-investment-in-airspace.html] The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.    Overview Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.   Importance of role The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!   Responsibilities Operating the Airspace Platform * Set up new orders by adhering to both standard work practices and client-specific SOP instructions * The ability to rapidly move from one critical task to another * Accurately confirm job milestones are completed correctly and on time * Ability to navigate and interpret Airline booking and tracking websites * Following all process and communication standards within multiple platforms * Ability to stay independently informed by reviewing all communications provided throughout the company platforms Proactive Customer Updates * Ability to professionally relay delays, issues, and updates with customers through verbal and written communication. * With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times. Intuitive Problem Solving  * Ability to update, manage, and/or change airway bills using initial or tenured training. * Ability to source driver coverage for any segment of an order. * Ability to use situational awareness to request or deny additional driver incentives when necessary. * Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues. * Follow escalation procedures and guidance provided by senior team members to assist in issue resolution. Handling All Inbound and Outbound Communications  * Timely acknowledgment and action of all email, phone and text requests * Expected to consistently meet all minimum metric expectations for phone availability and acceptance * Proper use of the various phone statuses * Adherence to All Hands on Deck and Off-Phones Requests guidelines  * Order placement for customers who are unable to place orders via the online portal * Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email. * Cross sector phone call resolution Maintaining Balanced Level of Performance As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.    Compensation * Hourly Range: $22-$24/hr * High-quality health, vision, and dental care plan options * 401K company contribution program * Professional learning and training reimbursements   CORE VALUES: * We are One Team. We believe we all accomplish more when we are working together. * We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. * We are Passionate. We care deeply about our mission and are not afraid to raise the bar. * We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. * We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.   ABOUT AIRSPACE: From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.  With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date. Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.    Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.     A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from no-reply@us.greenhouse-mail.io, or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at recruiting@airspace.com [recruiting@airspace.com] before responding.     For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.