Senior Specialist Claim Management & Business Intelligence (w/m/d)

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE Talent Acquisition at GitLab is evolving  and you'll be at the center of it. As a Senior TA Operations Specialist, you own the full technology infrastructure that powers how GitLab recruits at scale. That means everything from ATS configuration and integrations to AI agent development and automation — you're the technical authority across the entire TA tech stack. This isn't a 'run the tools' role. You'll architect intelligent workflows, maintain the systems recruiters depend on every day, and build the AI layer that makes those systems smarter over time. You'll serve as the lead TA AI liaison,  ensuring every AI tool and agent we deploy meets our standards for security, compliance, and fairness. If you're energized by the challenge of owning complex technical infrastructure while simultaneously pushing what's possible with AI, and you want to do it at a company that ships fast and trusts you to lead then  this role is built for you.   WHAT YOU'LL DO Systems, Tool Configuration & Infrastructure * Own the end-to-end configuration of the TA tech stack — including ATS stages, fields, picklists, scorecards, user access, and permissions * Manage all tools configuration, maintenance, and core setup across the technology ecosystem * Own all integrations across the TA stack — including build, monitoring, and incident response when integrations fail; serve as the primary point of escalation for integration errors and outages AI Agent & Automation Development * Design, build, and deploy end-to-end AI agents and automation workflows for recruiter-facing and enterprise TA use cases * Own automation architecture and workflow mapping across the TA infrastructure layer * Lead AI proposal triage — assessing feasibility, process impact, and candidate experience implications before approvals are granted * Drive prompt engineering, model management, and ongoing performance monitoring for all deployed agents Tools Ownership, Roadmap, & Planning * Lead the TA systems roadmap — owning evaluation, RFPs, and tech stack planning for the TA team * Manage vendor relationships for all TA technologies * Own tools configuration, maintenance, and integrations * Lead legal and security reviews for AI tool proposals in coordination with the ATO and Enterprise AI teams * Develop business cases for new AI tool investments and support Process & Enablement in evaluating non-AI tool needs Governance, Compliance & Enablement * Own AI governance framework and policy for the TA function — including bias auditing and fairness reviews for all AI tools and agents * Lead data privacy and security compliance reviews for AI tools in partnership with Legal and Security * Build and deliver AI-specific enablement curriculum and adoption programs for recruiters and TA stakeholders * Author and maintain all AI-specific documentation, playbooks, and SOPs within the TA knowledge library * Contribute AI agent performance data to TA dashboards and own AI performance reporting   WHAT YOU'LL BRING * Demonstrated experience owning and configuring enterprise ATS platforms and HR/TA tech stacks including stages, fields, integrations, and user access management * Hands-on experience building and deploying AI agents or automation workflows in an enterprise environment * Strong understanding of prompt engineering, LLM behavior, and model performance monitoring * Experience managing integrations across platforms — including diagnosing and resolving integration failures * Familiarity with AI governance, bias auditing, and compliance frameworks  * A genuine curiosity about emerging recruiting technology — you bring ideas before you're asked * Experience in recruiting operations, HR tech, or a related domain required ABOUT THE TEAM The TA Operations team at GitLab is built around two complementary functions: TA Technology, and Process & Enablement. Together, we own the tools, systems, data, processes, and programs that power recruiting across the company. The Technology side of the house owns everything from ATS configuration and integrations to AI agent development, vendor management, and governance — with a mandate to maintain what recruiters depend on today while building what they'll need tomorrow. We're a small team with a large scope, which means you'll have real ownership and real impact from day one. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $104,000—$147,000 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Description Job Purpose: Join Denova Collaborative Health as a Senior Billing Specialist , where your expertise in complex medical billing and revenue cycle operations helps ensure clean, compliant claims and maximizes reimbursement. In this advanced role, you will take ownership of high-dollar and complex claims, identify root causes of recurring billing issues, recommend process improvements, and serve as a resource for the billing team. Your knowledge and leadership will directly support our mission of delivering integrated, whole-person healthcare while strengthening the efficiency and quality of our revenue cycle . This position is non-exempt and will report to the RCM System & Solution Mgr What You Will Do: Complex Claim Ownership Complex Claim Ownership Manage complex, high-dollar, and aged claims that require advanced billing knowledge. Resolve escalated clearinghouse rejections, payer-specific edits, and coordination of benefits (COB) claim issues. Process corrected claims and rebill complex claim types while ensuring timely filing compliance. Handle specialized billing scenarios including split claims, interim bills, and secondary and tertiary payer submissions . Edit Analysis & Process Improvement Analyze recurring claim edits and rejection trends to identify root causes across payers and claim types. Recommend scrub-rule and edit-logic improvements in collaboration with Business Systems Support. Validate the effectiveness of scrub-rule updates before implementation. Document findings, trends, and financial impact to support continuous process improvement . Team Support & Collaboration Serve as a subject matter expert for Billing Representatives by providing guidance on payer rules, coding, modifiers, and claim edits. Support onboarding and mentor newer team members through informal coaching and knowledge sharing. Maintain and update departmental billing procedures, workflows, and job aids. Collaborate with leadership and cross-functional teams to improve billing accuracy and operational efficiency . Additional Responsibilities Meet advanced productivity and quality standards while managing complex work. Participate in and help lead process improvement initiatives. Perform other related duties as assigned . What We Need From You: Education High School Diploma or GED required. Associate's or Bachelor's degree in Healthcare Administration , Business, or a related field preferred. Certified Professional Coder (CPC) strongly preferred. HFMA CRCR certification or other relevant healthcare revenue cycle certification is preferred . Experience Three or more years of healthcare revenue cycle, medical billing, or claims management experience with demonstrated accuracy and strong performance. Experience with Electronic Health Records (EHR) and practice management systems, preferably AMD . Skills & Knowledge Advanced knowledge of medical billing, insurance claims, CPT, HCPCS, ICD-10 coding, payer regulations, and reimbursement processes. Strong analytical and problem-solving skills with the ability to resolve complex billing issues. Ability to identify process improvement opportunities and recommend effective solutions. Excellent organizational, communication, and leadership skills. Ability to mentor team members while working independently on advanced assignments. Commitment to maintaining HIPAA compliance and protecting patient information. Must be located in Arizona . What Success Looks Like : Our Senior Billing Specialists lead by example through accuracy, collaboration, and continuous improvement. Success in this role includes: Achieving a 95% or higher clean claim first-pass acceptance rate on complex claims. Meeting advanced productivity expectations while maintaining exceptional quality. Resolving escalated claims within established service standards. Identifying and documenting root-cause trends that improve claim quality and reduce denials. Supporting the growth and success of the billing team through mentorship and process improvements . Your Work Schedule: Monday to Friday, 8 AM - 4:30 PM (Flexible) Location: Denova Collaborative Health LLC - DHQ (Hybrid Work Model after 90 days) Perks of Being Part of Denova: Comprehensive low-cost medical, dental, and vision insurance. Generous retirement plan with a 3.5% company match. Secure your future with both long and short-term disability options Enjoy holiday pay, PTO, and life insurance benefits. We offer an employee wellness program and fantastic discounts for all Denova team members. And there's so much more waiting for you! Our Revenue Cycle Mission Our Revenue Cycle team removes friction from the financial side of healthcare so our clinicians can focus on care and our patients can focus on healing. We succeed when claims go out clean the first time, payments are posted quickly and accurately, denials are prevented, patients understand their responsibility, and team members feel supported. At Denova, we believe: people first, process second, technology third. Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care , behavioral health , addiction medicine, and wellness enables our team to provide better health outcomes.