Venture Manager - Fintech Partnerships (NYC)

ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1. Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B. Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead. We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place. We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more. ABOUT THE ROLE Most support orgs are inherited. This one gets built. You'll be the first Senior CX Manager at Warp, the person who decides what great looks like, builds the team that delivers it, and owns the outcome completely. This is a role for someone who has done this before, moves fast, and wants to build something they're proud of at a company that's rewriting how payroll works. WHAT YOU’LL DO The support org is yours — the people, the process, the metrics, the culture, and the escalations. You'll set the standard, hire to it, and hold the team to it. You'll develop managers and specialists, build the career pathing and onboarding infrastructure that scales with us, and create a culture of accountability that's grounded in data and driven by outcomes. When a payroll issue is complex, high-stakes, or crossing multiple teams, it lands with you. You'll drive resolution end-to-end, orchestrating across product, engineering, tax, and benefits with the kind of control and clarity that makes customers trust us and internal teams respect you. You're not just solving problems — you're building the systems, runbooks, SLA frameworks, and escalation playbooks that prevent them. You'll conduct root cause analysis, surface trends to leadership, and partner with Product and Engineering to close the loop on anything systemic. You are the voice of the customer at the table and you show up that way every time. WHAT YOU NEED You have led and managed support teams — not informally, not as a senior IC. You've owned the headcount, the SLAs, the performance reviews, and the structure. You've built things from scratch and have the track record to prove it. Managing managers or team leads is a strong plus; we're building a function that will need that layer and we want someone who's ready for it. You have 5–8 years in support operations or a customer-facing leadership role with meaningful time at a fintech, HRIS, or payroll platform. Your payroll knowledge is deep — you can debug a tax filing error, untangle a multi-state compliance issue, and explain garnishments to a first-time HR admin without breaking a sweat. You know how to hold people accountable without losing them. You don't confuse activity with results. You communicate with precision at every level. You can de-escalate a furious customer and brief a CEO on the same issue within the hour. You stay composed when things are on fire. You are data-fluent, product-minded, and relentlessly biased toward action. You don't wait for a playbook. You write it. NICE TO HAVES * Familiarity with HRIS systems, accounting software (e.g. QuickBooks, Xero), or payroll platforms. * Experience at an early-stage or high-growth company where the playbook was still being written. * Track record owning implementation metrics end-to-end with specific numbers attached. BENEFITS AT WARP: * 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. * 401(k) Matching: Start investing in your future from day one. * Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments. * Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office. * Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue. * Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills. Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week. Please refer to the top of this page for this position's hiring location.

Compensation: $100,000-$150,000 + Equity    About Finster AI We’re a Series A stage firm, redefining the future of finance with our AI-native research and task automation platform, backed by leading, global venture investors. Founded by a team of experts from Google DeepMind, Meta AI, and J.P. Morgan, Finster AI provides cutting-edge solutions to help finance professionals unlock unique insights with greater efficiency and accuracy.  We are seeking a talented and passionate Product Designer to join our growing team and help shape the future of AI design principles as we continue to push the boundaries of AI in Finance.  The Role As a Product Designer, you will play a crucial role in shaping the user experience of our innovative AI-powered financial research platform. We're looking for someone with strong product sense, excellent problem-solving abilities, and a proven track record in crafting delightful and intuitive designs that address real user needs. This is an exciting opportunity to contribute to a fast-paced environment and make a significant impact on our product's success. What you’ll do: * Collaborate with product owners, engineers, and other stakeholders to translate product requirements into user flows, wireframes, and high-fidelity designs. * Iterate on designs based on feedback, user data, and technical constraints. * Maintain and evolve our design system to ensure consistency and efficiency across all products. * Champion user-centered design principles throughout the product development lifecycle. * Contribute to a collaborative and creative team environment. Who You Are * Proven experience in product design (3+ years), with a portfolio showcasing your design process and strong visual design skills. * Proficiency in design and prototyping tools (Figma). * Solid understanding of user-centered design principles, information architecture, and usability best practices. * Awareness of design systems and component-based design. * Familiarity with accessibility standards. * Ability to articulate design decisions and rationale effectively. * Strong problem-solving skills for complex, data-heavy applications with a keen attention to detail. * Excellent communication and collaboration skills. * Self-motivated and able to manage priorities in a fast-paced environment. Nice-to-haves * Interest or experience in AI/ML-driven interfaces (e.g., conversational UIs, recommendation systems, data visualisation for AI outputs). * Interest or background in fintech, financial services, or personal finance tools. * Familiarity with agile development methodologies. * Experience with user research methodologies and data analysis. * Understanding of regulatory or compliance-driven design considerations in finance (e.g. clarity, trust, data transparency). You Will Thrive Here if You * Are comfortable being challenged and feel at home with ambiguity and rapid change. * Enjoy working in an entrepreneurial, fast-paced environment where priorities can shift and new opportunities emerge quickly. * Can work autonomously. * Highly collaborative and are an effective communicator Why Finster Impact: As an early-stage company, you’ll be part of the team shaping the commercial and operational foundation of one of the most exciting AI platforms in financial services. * Exposure: You’ll work directly with senior leadership and clients at Tier 1 investment banks and asset managers. * Growth: Be part of a company scaling rapidly after Series A, with opportunities to grow the scope and responsibility of your role. * Exceptional team: We are a world class team that combines expertise from AI labs (Google DeepMind, Meta AI) with leading Financial institutions (Morgan Stanley, J.P. Morgan, Rothschild & Co, Aviva Investors, Visible Alpha, Revolut).  Culture: We deeply value collaboration, intellectual curiosity, disagreement and high performance. Benefits at Finster AI  We’re a growing, cross-functional team that values supporting each other's development. As part of the team, you can expect:  * 25 days PTO, excluding bank holidays * Flexible working - Our flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Finster AI employees have the flexibility to work from home 2 days per week. * Generous healthcare and dental package