Sr Technical Program Manager

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners. You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey. By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes. This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale.   AREAS OF OWNERSHIP:  * Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases * Lead technical discovery and translate business needs into scalable AI agent solutions * Support POCs, demos, and technical validations to drive successful deal progression * Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs * Build partner capabilities over time to independently drive high-quality opportunities * Partner closely with Sales and Partnerships to support partner-led and co-sell motions * Shape solution design to align technical feasibility with customer and commercial goals * Communicate complex technical concepts clearly across technical and business audiences * Drive technical win conditions throughout the deal lifecycle * Build and maintain strong relationships with strategic and emerging partners * Identify and develop expansion opportunities across use cases, customers, and regions * Act as a bridge between partners and internal teams (Sales, Product, Customer) * Support development of scalable enablement assets and best practices * Capture and translate partner and customer feedback into actionable product insights * Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy * Collaborate cross-functionally to refine messaging, positioning, and solution approach * Contribute to scaling Parloa’s partner ecosystem as a core growth channel   WHO YOU ARE: * You bring 8+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software * You have a strong technical foundation and are comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture) * You can balance hands-on technical depth with high-level solution storytelling and business value articulation * You are comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes * You are a strong communicator who can engage both technical audiences and senior business stakeholders * You take a proactive, collaborative approach and enjoy enabling partners, customers, and internal teams NICE TO HAVE: * Experience working with technology or services partners in a pre-sales or enablement capacity * Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains * Knowledge of Salesforce (SFDC) or other CRM tools * Background in digital transformation or CX optimization initiatives   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $150,000—$175,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job  As a Staff Technical Program Manager (TPM), you will orchestrate the planning, development, and execution of key technical projects. Your leadership will bridge product and engineering efforts, ensuring seamless roadmap alignment, milestone tracking, and risk management. You'll play a crucial role in advancing both engineering and business strategies through effective collaboration and visionary program management. Effective stakeholder management and critical thinking are paramount in this role, as is the ability to exercise sound judgment in complex scenarios. Your strategic oversight and ability to navigate through ambiguity will drive our engineering and business vertical strategies forward. Responsibilities: * Collaborate with product and engineering leaders to establish program plans and milestones, proactively managing risks and setting clear objectives. * Drive roadmap alignment across product areas, ensuring strategic goals are met through effective cross-functional coordination. * Lead transformation initiatives and develop strategic roadmaps, fostering a collaborative environment to achieve alignment. * Advocate for engineering excellence by supporting reliable software systems and improving productivity across teams. * Partner with Software Engineering, Platform Infrastructure, and other key functions to maintain high-quality standards. * Provide mentorship to junior TPMs, fostering their professional growth and enhancing overall program management capabilities. Minimum Requirements: * 8-10+ years of experience in software development program management across cross-functional projects. * 5+ years in a program management role. * Expertise in Agile methodologies and tools. * Demonstrated ability to navigate software engineering challenges. * Proven ability to work effectively with both technical and non-technical team members. * Experience coordinating release schedules and building sustainable processes. * Hands-on expertise in automation and scripting, enabling the creation and optimization of workflows to automate various processes efficiently. Preferred Qualifications: * Background in a growth-stage or tech company. * Skilled in decomposing products or features into technical components and dependencies. * Experience in software development with one or more general-purpose programming languages. * Familiarity with Jira and Confluence tools. Benefits and Perks * Work from (almost) anywhere for up to 20 days per year * Focus on mental health and well-being: * Company-paid therapy sessions through SpringHealth * Company-paid subscription to Headspace * Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) * Paid parental leave * Generous paid vacation + time off for your birthday * Paid volunteer time * Focus on your career growth: * Development Dollars * Leadership development * Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * 20 days of paid time off * Private health and dental insurance * Life and Disability insurance * Free lunch 2 days per week * Convenient downtown SF office location close to the Embarcadero MUNI and BART stations.  * Building amenities, such as a gym & bike parking The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-[SFO, Hybrid]