Vice President of Human Resources, The Americas

Company Profile With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.   At the heart of JCB’s success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.   At JCB, we stand behind our products—and our name—with pride and commitment to quality.   Position Purpose The Real Estate Manager is responsible for leading a small team tasked with providing research and support to the Vice President of Dealer Development to ultimately achieve the organization’s real estate growth goals as it relates to JCB North America Sponsored Dealers.   Position Type Full Time, Exempt   Location Onsite in San Antonio, Texas: 13210 Palo Alto Road, San Antonio, TX 78224   Benefits and Other Compensation JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.   Application Process Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB [https://www.jcb.com/en-US/explore/engage/careers/] or via LinkedIn. The anticipated application window will close on July 15, 2026.   Major Tasks, Responsibilities & Key Accountabilities * Helps collect, organize and analyze information to support JCB’s sponsored dealer program including land and building acquisitions, leasing, site selection, and construction. * Ensures lease and lessor agreements meet JCB’s corporate standards. * Participates in negotiation of agreements, easements, and contracts for existing and new sites. * Maintains overall knowledge of the process, procedures, and legalities within the region for site selection. * Acquires research for potential site acquisition opportunities, including, but not limited to: ownership, legal records, zoning, traffic information, permitting regulations, and comparable sales. * Supports construction management and ensures corporate standards are met throughout new construction projects. * Works and collaborates with real estate brokers and developers, as well as city, county and state officials to obtain information about a potential or existing site * Other duties as assigned   Minimum Qualifications * 2-5 years Real Estate or related experience preferred * Proficient with MS Office Suite preferred * Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.   Knowledge, Skills, Abilities & Competencies * Strong problem-solving and analytical skills. * Ability to work in a high-stress environment. * Detail-oriented and able to work independently. * Collaborative approach to resolving issues impacting various groups across the enterprise. * Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions. * Enjoy working in a dynamic environment and be a self-motivated team player. * Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.   Job Conditions * Both office environment and occasionally manufacturing/factory environment. * Subject to noise and temperature changes.   Physical Requirements The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to: * Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear. * The employee is occasionally required to stand and move and/or walk. * The employee must frequently move and/or transport up to 10 pounds. * Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.   Equal Opportunity Employer JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws. EEO EMPLOYER/VET/DISABLED.   Reasonable Accommodation Statement JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at hrsupport@jcb.com [hrsupport@jcb.com].   JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers [https://www.jcb.com/en-gb/about/careers].   Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Job Title: Client Services Manager  Reports To: The Client Services Manager will report to the Client Manager, Client Director, Managing Vice President, or equivalent leadership.    Job Overview:  The Client Services Manager  (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSM will act as the primary daily client contact. While overseeing the staff onsite for all supervisory functions required.  Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.    Duties and Responsibilities:  * Proactively institutes the SPS Governance Model to ensure client satisfaction.  * Standardizes policies and procedures, including statistical monthly reporting and benchmarks.  * Drives operational improvements and solution design.  * Troubleshoots and resolves all client, site management, and site staff issues.  * Coordinates, implements, and oversees any special projects.  * Coordinates and leads vendor partner negotiations.  * Manages site financials in terms of hours, gross margin spread, profitability and growth.  * Serves as a knowledgeable resource regarding OSHA, EEOC, and the process for handling complaints.  * Manages direct reports, including managerial staff.  * Assists in the development of training materials and execution of formal training sessions  * Support business development internally and as directed.  * Maintains consistent communication with client and SPS at all levels.  * Manages the receipt, delegation, and successful completion of all client requests. Handle escalations as needed if the Supervisor is unable to.  * Meets all client and SPS deadlines.  * Manages all resources within the operation, including people, hardware/software, and facilities.  * Coordinates with the supervisors the staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness and emergencies.  * Maintains a safe working environment for the SPS staff.  * Tracks all client requests using the approved tracking mechanism for activity and performance.  * Maintains metrics for monthly reporting of KPIs/SLAs.  * Oversees all equipment, supply and messenger vendors to comply with SPS contract.  * Performs daily walkthroughs to observe team performance firsthand for site inspections.  * Documents any incidents and informs client and SPS immediately.  * Maintains site P&L at proforma levels or above.  * Consistently executes all deadlines to be met for payroll, billing, and A/R collection.  * Oversees monthly budget forecasts for the account.  * Maintains Client Satisfaction Index (CSI) at or above the previous score.  * Participates in Monthly and Quarterly Client Business Reviews.  * Maintains Employee Satisfaction Index (ESI) at or above the previous score.  * Participates in SPS sponsored events.  * Establishes and maintains accountability to the next higher leadership authority.  * Coaches, develops and cross trains operations team to grow their careers.  * Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations  * Develops, appraises and counsels staff to reduce turnover, improve employee satisfaction and increase promotability of staff members.  * Maintains consistent documentation monitoring the status of each employee.  * Provides annual employee performance evaluations and reviews as directed by SPS.  * Has strict adherence to all SPS policies & procedures.  * Serves as a knowledge resource regarding SPS policies and procedures.  * Exceeds all contractual and client KPIs/SLAs.  * Immediately reports any personnel, security or data breach incidents to SPS leadership team.    Competencies:  * Results-oriented.  * Driven by client satisfaction.  * Strong integrity, and solid business ethics.  * Excellent presentation and interpersonal skills.  * Excellent English written and oral communication skills.  * Expert in customer service skills, professional attitude and appearance.  * Good organizational skills.  * Ability to maintain confidentiality.  * Attention to detail.  * Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information.  * Able to convey information and ideas through speech in ways that others will understand.  * Able to listen to and understand information and ideas presented through spoken words and sentences. * Able to speak clearly so listeners understand, identify and understand the speech of another person.  * Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.  * Flexibility in dealing with simultaneous projects.    Qualifications and Education Requirements:  * High School Diploma (or equivalent) required.   * Minimum of 5+ years of experience in high level relationship building and operational management.  * Previous management/ supervisor experience overseeing 5-10 employees.  * Ability to build business relationships and interact effectively with C level executives.  * Solid understanding of selling skills.  * Exceptional computer skills.  * Industry related experience a plus.  * Driven by client satisfaction, with proven track record of diplomacy and ownership.  * Strong integrity, solid business ethics.  * Strong team approach to account management.  * Creative strategic thinking and performance.  * Required to maintain an overall professional appearance and attitude.  * Adhere to all policies and procedures required.    Physical Demands:  * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.  * Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.  * Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).  * Physically able to talk on the phone and input data simultaneously.  * Ability to lift or move 40 lbs. or greater frequently.  * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.    Travel: Some local travel is required for this position. Approximately up to 25%.    Other Duties:  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.