Account Director

Location: Swayable is based out of our Williamsburg, Brooklyn office and is hybrid in-office 3x a week! Swayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Check our our values & culture deck to learn more: https://tinyurl.com/4zjchwzs [https://tinyurl.com/4zjchwzs]   Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.  About The Role: Swayable is looking for a high-performing leader to run the Client Success team. This function owns end-to-end client relationships across brand and advocacy clients, sets the bar for client experience across every account, and builds the team, processes, resourcing, and tooling needed to scale. The role has a dual mandate: leading the people and systems responsible for delivering high-quality results from our testing platform, while also ensuring clients receive proactive, strategic guidance throughout the relationship. You will strengthen the playbooks, workflows, tooling, and resourcing model that support the team’s growth, while helping the organization deepen client trust, identify opportunities to expand impact, and navigate complex client needs. You’ll approach client conversations with a commercially driven mindset, while approaching research delivery with the operational discipline required to improve quality as our testing volume and headcount grow. Day to day, you will ensure current client relationships and delivery are running smoothly, coach the team on effective client leadership, and maintain a forward-looking view of capacity, resourcing, and evolving client needs.  What You’ll Do: * Ensure client satisfaction, demonstrated value, and continued usage across the portfolio * Represent Client & Research Success in cross-functional and leadership forums, surfacing account health, resourcing needs, and methodology gaps to inform company-wide planning * Continue to train and uplevel the Client & Research Success team on commercially-minded behaviors, such as proactively identifying opportunities for expansion or upsell in partnership with the Account Management team * Own client retention and churn across the portfolio, ensuring the team identifies risks early, drives strong client outcomes, and takes action to protect and grow key relationships * Enforce research methodology and QA standards across client studies to ensure every deliverable meets Swayable’s rigor bar before it reaches a client * Build and scale Client Success Operations playbooks, workflows, tooling, and reporting infrastructure to ensure client efficiencies, accurate forecasting, and capacity planning * Turn recurring client needs and industry best practices into clear, actionable input for the Product team * Maintain detailed awareness of market trends affecting current clients, and of developments in the broader marketing, advertising, and research industry * Support in training the cross-functional teams on research methodology and test design so they can credibly represent Swayable's platform in client conversations Who You Are: * 10+ years of experience in client success, account management, or professional services, including several years leading and scaling a team, ideally at a high-growth SaaS company, agency, consultancy, or research firm * Track record owning end-to-end client relationships with major brands or complex organizational clients, including retention, expansion, and escalation management * Strong grounding in research methodology and quantitative analysis (e.g., RCT design, survey research, market research), with the ability to enforce quality and rigor standards across a research delivery team * Demonstrated success building and scaling operational infrastructure (e.g., playbooks, workflows, tooling, capacity planning, and reporting) to support team and client growth * A commercially-minded approach to client management, comfortable identifying expansion opportunities and partnering with sales or account management teams to act on them * Experience coaching and developing managers or individual contributors, with a track record of raising the bar on client-facing skills across a team * Excellent judgment operating at the intersection of client strategy and technical/ methodological delivery, with the ability to translate between the two for clients, cross-functional teams, and leadership * Strong written and verbal communication skills, including experience representing a function in cross-functional or executive forums * Genuine interest in Swayable's mission and the ability to work credibly with both commercial brand clients and civic/advocacy organizations Benefits: * 100% Medical, Dental & Vision Plans - no employee contribution required * Generous PTO * Equity Options * 401k plan, FSA * Ongoing professional development investments * Salary: $170-220K, dependent on experience Swayable is an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.

ABOUT NOVA CREDIT Nova Credit is a credit infrastructure and analytics company that enables businesses to grow responsibly by harnessing alternative credit data. The company leverages its unique data infrastructure, industry-leading analytics & FCRA-compliance to help lenders fill in the gaps that exist in traditional credit analytics. Nova Credit provides access to the fragmented universe of consumer financial data and transforms it into compliant, actionable risk analytics through a suite of solutions designed to increase conversion through expanded coverage, speed, and reliability. Nova Credit supports over 7,000 businesses including organizations such as HSBC, SoFi, Scotiabank, Appfolio, and Yardi, who work with Nova Credit to make smarter credit decisions through cash flow underwriting with Cash Atlas™, quickly and accurately verify income with Income Navigator, verify income and assets with Eligibility Compass, and reach new-to-country consumers with Credit Passport®. We were named in Forbes’ Fintech 50 [https://www.forbes.com/lists/fintech50/] in 2025 and Built In’s Best Places to Work, 2025 [https://www.novacredit.com/corporate-blog/built-in-honors-nova-credit-in-its-esteemed-2025-best-places-to-work-awards]. THE OPPORTUNITY The Senior Solutions Architect, Partnerships will work within our Go-To-Market team and be dedicated to our Partnerships business unit, focused on the 0-to-1 market opportunities that the BU pursues, most notably our current effort to expand into the automotive lending space. As a consultative product expert, you'll help clients unlock business value while collaborating with the Account Team, Product, Engineering, and Data Science teams throughout the customer journey. This is a 0-to-1 role at its core. You'll operate in an environment where the product, ideal customer profile, ideal use case, and sales motion are not yet fully defined, and you'll help define them. While you'll support both pre-sales and post-sales, this role carries a strong bias toward pre-sales, partnering closely with Account Executives to shape and advance new deals in an emerging market. In this role, you'll engage with our U.S. customer base of large financial institutions, as well as key technology and platform players within the financial space. Many of our strategic partnerships are Business-to-Business-to-Consumer in nature, so you'll own the technology and product aspects of these relationships, including both the partner integrations themselves and the end-customer implementations served through the platform. A working familiarity with HTML, JavaScript, RESTful APIs, and scripting languages such as Python will be essential for demonstrating the value of Nova Credit's platform to customers and prospects. You don't need to be a full-stack engineer, but you should be comfortable reading HTML, making light edits, and speaking credibly to technical stakeholders. Your contributions will be critical to the company's overall success! This is a full-time hybrid role (3 days per week in office on Mondays, Tuesdays, and Thursdays), based in the New York City Metropolitan area, reporting to the Director of Solutions. WITHIN THE FIRST MONTH, YOU'LL * Establish a technical and strategic understanding of Nova Credit's implementation operations * Learn the go-to-market motion of Nova Credit and the Partnerships BU's 0-to-1 initiatives, including our automotive expansion * Run your first client meetings WITHIN THE FIRST QUARTER, YOU'LL * Partner with Account Executives to advance the technical dimensions of pre-sales strategic enterprise deal processes, establishing trust and credibility amongst all stakeholders * Partner with Deployment Leads to advance the technical dimensions of post-sales strategic implementation processes, establishing trust and credibility amongst all stakeholders * Shape the technical decisions our customers make when integrating our products to maximize the business value of their deployment * Work cross-functionally with the Partnerships BU, Build, and Data Science teams to develop the collateral, technical approach, and sales motion for an evolving product and market * Launch or close your first customer engagement WITHIN THE FIRST YEAR, YOU'LL * Close and launch critical enterprise customers * Help set up the automotive opportunity for success * Scale the SA function by contributing to foundational processes and content, particularly for 0-to-1 motions * Shape the trajectory of Nova by working cross-functionally with Product, Engineering, and Data Science to prioritize road map features which unblock critical accounts YOUR SKILLSET * 5+ Years Experience in customer facing pre- or post-sales roles, with a bias toward pre-sales, ideally in financial services, credit, or a related industry. Familiarity with indirect (dealer-financed) lending, dealer platforms (RouteOne, Dealertrack) would be a bonus.  * Experience with 0-to-1 GTM motions, meaning sales motions where the product, ideal customer profile, ideal use case, and sales motion are not yet fully defined. This often looks like time at an early-stage company (seed, Series A, or Series B) or leading the 0-to-1 motion for a newly launched product at a later-stage company * A builder's mindset and the temperament to thrive when the sales process, collateral, and motion are not yet established. You're comfortable with ambiguity and driven to create structure where none exists * Highly cross-functional, with a proven ability to collaborate across business, engineering (Build), and Data Science teams to drive outcomes * Working familiarity with HTML, JavaScript, RESTful APIs, and a scripting language such as Python. You're able to read code and make light edits, without needing to be a full-stack engineer * Familiarity with UX design tools such as Figma, Adobe, or Paper * Proven experience in Enterprise IT solutions and implementations * Experience managing multi-party integration partnerships, where you must identify and reconcile competing needs across partner platforms, lenders, dealers, and the end consumer * An understanding of the nuance of operating within a channel partner ecosystem, where much of the complexity comes from having to balance the needs and capabilities of Nova, the partner, the lender, and the consumer simultaneously to arrive at the right solution for each end user * Above all, intellectual curiosity, drive, and coachability will be critical to ensure you help Nova's partners unlock the value of the platform ---------------------------------------------------------------------------------------------------------------------------------- Salary Range: $182,000 - $216,125 USD per year  The above compensation range is for U.S.-based candidates and is dependent on individual experience, skills, education, location, and qualifications. This range reflects On-Target Earnings (OTE) for this role, which includes a combination of base salary, incentive compensation, and/or commission-based earnings. We consider all elements of compensation as a part of the value we provide to Novans. This may include base salary, equity grants, incentive compensation for eligible roles, professional development, flexible PTO, and tenure rewards. We offer U.S.-based Novans competitive, employer-subsidized medical, dental, and vision plans, in addition to mental health and wellness benefits and a range of other benefits & perks.  We are an equal-opportunity employer where everyone is welcome at Nova Credit. We do not discriminate on the basis of any protected class, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified candidates, including those with a criminal history, to apply. ---------------------------------------------------------------------------------------------------------------------------------- BEFORE SUBMITTING YOUR APPLICATION, PLEASE REVIEW OUR APPLICANT PRIVACY NOTICE [https://www.novacredit.com/applicant-privacy-notice] TO LEARN HOW WE COLLECT, USE, AND PROTECT YOUR PERSONAL INFORMATION DURING THE APPLICATION PROCESS.