Sales Engineer

SOLUTIONS ENGINEER Extend is building a modern document processing cloud. We're on a mission to transform how the world works with unstructured data. As a Solutions Engineer at Extend, you'll act as the primary technical interface for customers evaluating Extend and own pre-sales deals end-to-end. We're looking to hire engineers who obsess over customer pain, relentlessly focus on the details, operate with high agency, and love chasing deals. WHY YOU SHOULD CONSIDER JOINING * We've grown revenue 400% last year to several million ARR, with our growth continuing to accelerate * We have a product loved by users and being used in mission-critical flows at enterprises (Square, Zillow, Chime) and startups (Brex, Mercury, Checkr), and many more * The market for document processing has expanded 1000x due to LLMs, and all existing solutions are low NPS * We're punching well above our weight, supporting customer and revenue metrics with half the team size of other startups — everyone joining at this stage will have outsized impact * We've raised our series A & de-risked the business, but there's tremendous upside ahead; now's the perfect time to join * You'll be joining a talent dense team (e.g. former founders, world record holders) operating in a high performance culture, in-person in NYC, with high equity ownership * We're tackling novel, unsolved problems at the intersection of LLMs, complex data processing, and human ↔ AI interfaces * You'll get a front row seat to how a successful startup is built with plenty of leadership opportunities as we grow quickly ROLE * Own customer relationships, with a focus on pre-sales deal cycles * Design and architect solutions to solve complex customer problems using Extend as the primary tool * Give compelling product demos that translate complex technical concepts into easy-to-understand value propositions * Run and manage POCs from planning through execution, ensuring prospects hit their success criteria * Inspire confidence with technical champions by answering deep technical questions (API architecture, security, parsing mechanisms, on-prem deployments) * Diagnose and resolve technical issues quickly when customers encounter problems with schemas, prompts, and processor configurations * Partner closely with Account Executives to flip technical champions and progress deals IMPACT Ensuring our customers can successfully deploy LLMs into production is critical, and comes with never before seen challenges. We need to make sure we're world class at this. Here's a few of the complex problems you'll be working on: * How do we enable enterprises to gain confidence in deploying AI? * How do we architect the ideal evaluation experience for customers? * How do we enable customers to become experts at using our product? * How do we help customers understand tradeoffs between latency, cost, and performance, and make the best decision for their use case? WHAT WE'RE LOOKING FOR REQUIRED QUALIFICATIONS * 3+ years of experience in a Sales Engineering or Solutions Engineering role, with at least 1+ years, and a strong track record, of leading pre-sales deals * Proven track record selling technical products to developers and technical decision makers * Strong technical foundation with the ability to discuss architecture, APIs, and integration patterns fluently KEY ATTRIBUTES * Learns extremely fast — You'll need to ramp up quickly on our product and stay current with rapid changes * Exceptional interpersonal skills — You give energy rather than take it away and leave people feeling better than before * Strong listening skills and curiosity — You deeply understand customer problems before prescribing solutions * Resilience and problem-solving mindset — When prospects bring up issues, your response is "No problem, here's how we can help" * Intellectual honesty — You never bullshit. When you don't know something, you admit it and follow up quickly with the answer after the call * Presentation skills — Comfortable presenting to technical and executive audiences alike LOCATION & CULTURE This is an in-person role in NYC. We work in a high-performance culture where everyone has outsized impact. If you're excited about working at the pace of a startup (we work hard and long hours), building something transformative, and joining at the perfect inflection point, we'd love to hear from you. BENEFITS Beyond the below, we care deeply about each of our candidates on a personal level. We take the time to understand your needs to craft a package designed for you: * Insurance - 90% health insurance premium coverage * Relocation - for candidates based outside of NYC * Unlimited PTO policy - we trust everyone like owners, take what you need * Daily lunch & snacks covered (plus dinner if you're in the office late) - you'll never go hungry and you help pick the snacks * Unlimited token / tooling access - no handicaps on your productivity * Learning and development investment - we invest heavily in our team and support your growth Extend is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, citizenship status, marital status, pregnancy, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

As a member of the AMER Solutions Org, you will act as a trusted advisor for prospects and clients, driving customer acquisition and accelerating revenue growth through a mastery of strategic sales and Asana platform expertise. In this role, you will be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive to build repeatable technical plays for Asana Service Management across IT and service teams. You will bridge the gap between the voice of the business and the voice of the customer, gathering first-party insights to help shape how our product, demos, and technical positioning evolve. This role can either be fully remote or based in our New York City, San Francisco, or Chicago offices with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. WHAT YOU’LL ACHIEVE * Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts, managing everything from discovery to tailored product demonstrations and close. * Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders. * Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape. * Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts. * Build repeatable demo assets, technical collateral, and structured feedback loops to enable the broader field organization as this service management motion scales. * Surface customer objections and product gaps directly to Product, Product Marketing, and Sales leadership to actively inform the product roadmap and go-to-market strategy. ABOUT YOU * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. * Possesses a strong background in solutions consulting, sales engineering, or a similar customer-facing technical role, with a clear understanding of IT and service team personas. * Proven discovery and technical validation skills, with the ability to uncover workflows, technical constraints, and decision criteria before architecting a solution. * Skilled at presenting product demonstrations, workshops, and whiteboard sessions to both technical and executive audiences. * Capable of explaining technical concepts clearly and credibly, including workflow design, data structures, integrations, and automation concepts. * Thrives in ambiguity and early-stage environments where messaging, product capabilities, and playbooks are actively evolving in real time. * Familiarity with service management methodologies (like ITIL, SLA frameworks, or incident workflows) or experience with ticketing, identity, and workflow automation systems is a plus. WHAT WE’LL OFFER Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $156,800 - $178,500. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences #LI-Hybrid     About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.