Forward Deployed Engineer

Extend is building a modern document processing cloud. We're on a mission to transform how the world works with unstructured data. As a Forward Deployed Engineer at Extend, you’ll act as the primary interface between customers and Extend at all stages of the customer lifecycle. We’re looking to hire engineers who obsess over customer pain, relentlessly focus on the details, operate with high agency, and want to empower organizations with AI. WHY YOU SHOULD CONSIDER JOINING * We've grown revenue 400% last year to several million ARR, with our growth continuing to accelerate * We have a product loved by users and being used in mission-critical flows at enterprises (Square, Zillow, Chime) and startups (Brex, Mercury, Checkr), and many more * The market for document processing has expanded 1000x due to LLMs, and all existing solutions are low NPS * We're punching well above our weight, supporting customer and revenue metrics with half the team size of other startups — everyone joining at this stage will have outsized impact * We've raised our series A & de-risked the business, but there's tremendous upside ahead; now's the perfect time to join. * You'll be joining a talent dense team (e.g. former founders, world record holders) operating in a high performance culture, in-person in NYC, with high equity ownership * We're tackling novel, unsolved problems at the intersection of LLMs, complex data processing, and human ↔ AI interfaces * You'll get a front row seat to how a successful startup is built with plenty of leadership opportunities as we grow quickly We're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented engineers to join our team and execute on an ambitious roadmap. IMPACT Ensuring our customers can successfully deploy LLMs into production is critical, and comes with never before seen challenges. We need to make sure we’re world class at this. Here's a few of the complex challenges you’ll solve: * Enable enterprises to gain confidence in deploying AI * Build solutions to handle never before seen edge cases in customer data * Inspire non-technical domain experts to take ownership over LLM-based extraction instructions * Architect the ideal evaluation experience for customers to create champions and advocates * Help customers understand tradeoffs between latency, cost, and performance, and make the best decision for their use case ROLE * Design and architect solutions to solve complex customer problems using Extend as the primary tool * Write the playbook for how we should work with customers, and how we should incorporate feedback and learnings across the team. * Build genuine relationships with our end users. You’ll need to figure out what problems other teams are experiencing, and naturally grow Extend within an organization. You’ll have the ability to travel onsite as needed * Act as the primary technical interface for customers evaluating and running POCs with Extend * Inspire confidence with technical champions by answering deep technical questions (API architecture, security, parsing mechanisms, on-prem deployments) and addressing requirements before they become blockers * Diagnose and resolve technical issues quickly when customers encounter problems with schemas, prompts, and processor configurations * Give compelling product demos that translate complex technical concepts into easy-to-understand value propositions * Run and manage POCs from planning through execution, ensuring prospects hit their success criteria * Have complete ownership over the work you do — as a founding team member, you’ll work directly with the CEO, CTO, and others to truly own large areas of customer success and have direct relationships with large enterprises BENEFITS Beyond the below, we care deeply about each of our candidates on a personal level. We take the time to understand your needs to craft a package designed for you: * Insurance - 90% health insurance premium coverage * Relocation - for candidates based outside of NYC * Unlimited PTO policy - we trust everyone like owners, take what you need * Daily lunch & snacks covered (plus dinner if you're in the office late) - you'll never go hungry and you help pick the snacks * Unlimited token / tooling access - no handicaps on your productivity * Learning and development investment - we invest heavily in our team and support your growth Extend is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, citizenship status, marital status, pregnancy, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Role: We're looking for a Forward Deployed Engineer to be the bridge between F2's platform and the real-world complexity of our most important enterprise clients. You'll embed with strategic Private Credit customers, get deep on their data, workflows, and infrastructure, and build custom solutions that makes F2 indispensable to how they operate. This is a hands-on engineering role: you write production code, you ship it and you see your work create value in days, not quarters. You'll spend the majority of your time in the field with customers, then bring what you learn back to our core engineering and product teams to make the platform better for everyone. It's the ideal role for an engineer who wants to combine deep technical work with direct customer impact, and who's excited to learn a modern AI stack end-to-end. What you'll do: * Embed with strategic accounts. Sit with our top enterprise clients to deeply understand their domain, data sources, security requirements, and analyst workflows and then translate those into concrete technical solutions. * Build custom integrations and solutions. Write production code on top of F2's platform: connectors to customer data rooms and document management systems, ingestion pipelines, workflow automations, and domain-specific features tailored to each client's needs. * Own the technical relationship. Act as the trusted technical partner for the customer's team throughout the engagement; from initial deployment and configuration through production rollout and optimization. * Prototype, validate, ship. Move fast: build a prototype, put it in front of the customer, iterate on real feedback, and get it into production through our CI/CD pipelines while meeting our engineering standards. * Generalize back into the platform. Return from engagements and work with core engineering and product to turn one-off customer solutions into reusable abstractions and platform capabilities that scale across our entire customer base. * Be the voice of the customer. Bring hard-won field insights back to the roadmap, championing the features and integrations that solve real enterprise problems. * Work alongside core engineering. Participate in shared code review, architecture discussions, you're a full member of the engineering org, not a siloed services team. What you bring: * Hands-on full-stack or backend engineering. 3+ years shipping production software, ideally with Python and/or TypeScript. You're comfortable owning a feature end-to-end across an unfamiliar codebase. * Customer-facing instincts. You communicate clearly with both technical and non-technical stakeholders, and you enjoy being in the room with customers translating ambiguous requirements into working software. * Pragmatic and fast. You prototype, validate, and ship in days and weeks, not months. You'd rather get something real in front of a customer than perfect a diagram. * Comfort with cloud and infra fundamentals. Working familiarity with AWS, containers, CI/CD, and Postgres/SQL. Experience with Temporal, Redis, and LLM tooling is a strong plus. * Integration mindset. Experience building connectors, APIs, or ETL/data pipelines against messy real-world data sources and enterprise systems. * Security awareness. You understand why enterprise clients care about tenant isolation, least-privilege access, and data handling, and you build with those constraints in mind. * Builder's curiosity. You enjoy learning a new domain (private markets / finance) and a full AI application stack, and you thrive in a 0→1 environment where you own outcomes.