Engagement Manager, Enterprise

Weekly office requirement: 3 days per week Employment type: Permanent - Full-time  Salary Range:$100,000 to $110,000k and commission plan   We’re looking for a Senior Customer Success Manager to join us here at GWI. Not just any Senior Customer Success Manager, though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That’s because as a GWIer you’ll be immersed in the fast-moving world of data tech. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you.   AS OUR SENIOR CUSTOMER SUCCESS MANAGER: The Enterprise Customer Success team at GWI is responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support.   WHAT YOU’LL BE DOING Working within our Enterprise Customer Success team, you will be part of a global account team assuming ownership and management of the relationship with one of our largest agency clients, helping them to realise value and support growth. * Establish and maintain strong relationships with key stakeholders and end users  * Consult clients on how to solve challenges & achieve desired outcomes with GWI * Create success plans to document and track the achievement of desired outcomes * Identify and support growth opportunities with your AM counterparts * Pull, interpret, and deliver regular usage reports for each of your accounts. * Collaborate with the global team to develop and execute strategies for lapsed user engagement, creation of onboarding collateral and project support * Accurately forecast risk with the account manager and develop a plan to mitigate * Working closely with other internal teams to help deliver custom projects and strategic workshops * Be the voice of the customer and channel feedback to relevant departments.   WHAT DO I NEED TO BRING WITH ME? First things first, as a disruptor in the global market research industry, we haven’t come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think we’ll see that in you, then you’re already halfway there. Here’s the rest of what we’d like you to bring to the table. You’ll need to demonstrate the core skills required for this role. Here’s what the team will be looking for: * Experience in a Customer Success or Account Management role * Strong interpersonal skills and experience in building strong internal and external relationships * Strong Analytical skills with close attention to detail. * Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption * Ability to bring data to life with stories and present with confidence. * Passion for building trust and communicating effectively with customers * Ability to work autonomously and look for improvements in ways or working and processes * Natural ability to switch between different roles and wear different hats.  * Highly organized and able to juggle multiple tasks with competing deadlines * Customer-focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service. NICE TO HAVE * Experience working in a Customer Success or Support team * Experience working at a SaaS business or with market research/audience profiling data * Experience using tools such as Intercom, Salesforce, Mixpanel, SalesLoft, Zendesk, etc.   WHAT WE OFFER  At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes: * Time to recharge – 23 days’ annual leave, paid sick days, and office closures over the holidays. * Health & wellbeing – Top-tier health cover with dental & vision, plus mental health and wellness support. * Financial benefits – Great pay, 401(k) matching via Voya, and rewards that recognise your impact. * Flexibility & balance – Flexitime, early Friday finishes, and work-from-anywhere freedom. * Family first – Enhanced parental leave and carer days for when life needs you most. * Career growth – Accredited learning, development programs, and space to grow your future. * Community & impact – DE&I initiatives, volunteer days, and 100% donation matching. Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.   DIVERSITY, EQUITY & INCLUSION  Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you. We actively encourage applications from underrepresented and marginalised communities. At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully. We’re committed to a compliant workforce. As an E-Verify participant, we confirm employment eligibility for all U.S. hires, ensuring we employ individuals authorized to work in the United States.   #li-hybrid #LI-

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:   * Enable cost-effective transformation and operational efficiency   * Accelerate adoption of AI, data, and digital platforms   * Ensure consistent delivery of value and benefits across all agencies and markets   * Minimise disruption and maximise engagement during large-scale change    Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.    In this role you will be a member of the Workday Services team supporting and enhancing our existing Workday deployment, this role will grow as we further deploy and expand our Workday PSA and integrated applications for both coverage geographically and capability.    Reporting to the Workday PSA Product Manager this role is responsible for providing a world class level of technical and process knowledge to support issues as they arise and lead the solution development and deployment of enhancements enabling our users to drive more value from our Workday solution.    Working hand in hand with the wider Workday Services team and our Workday partners you will build relationships with our process owners, SSC and stakeholders as a source of expertise and support in Workday PSA and integrated applications (Zimit, Dayshape, Monday.com).    The Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.     What you'll be doing: * Be the WPP subject matter expert on Workday PSA and integrated applications  * Build the capability to make changes without support from our Workday partners  * Resolve assigned tickets for Workday PSA and integrated applications  * Develop assigned enhancements from concept to delivery working with other functional Workday resources  * Maintain expertise on new functionality/features/capabilities in Workday and wider industry/PSA/technology trends  * Expert in the art of the possible with Workday and providing creative solutions  * Safeguard global design standards and principles against competing requests for change  * Make recommendations for continuous improvement including using technologies such as AI and RPA    Who you'll be working with: The Workday PSA Lead will report to the Workday Finance & PSA Lead and liaise with colleagues across the global Workday team.   What you'll need: * Minimum 7-10 years global ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations  * Strong technical knowledge of configuration, reporting and integrations in Workday  * Outstanding understanding of professional services processes and systems in a global organisation  * Team leadership and mentoring a growing team  * Strong ability to inspire, engage, and coach a diverse team of direct reports and create an inclusive culture across geographical boundaries  * Develop trusted relationships with key stakeholders in IT and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes  * Creative solutioning and strong problem-solving skills  * Excellent interpersonal and communication skills both with technical and non-technical audiences   Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.  . $75,000—$180,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.