Talent Partner

We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.  1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!  📍 Cardiff | 🏢 2 days per week in the office  Talent 🚀 The Talent team is responsible for hiring great people and helping Capital on Tap scale. This role supports our Customer Operations department, focusing on our frontline Customer Service teams. You'll own hiring end-to-end: partnering with hiring managers, driving the process, and finding and securing great Customer Service talent. These are the people behind our market-leading Trustpilot and Google scores, where customers often name their agent alongside the great customer experience they've had with us. What You’ll Be Doing 🗃️ * Owning and driving end-to-end recruitment processes * Proactively sourcing candidates through various channels, including our CRM, Job Boards, LinkedIn, and WTTJ * Providing a great candidate experience from application to offer * Using data to inform and advise your hiring managers and iterate processes * Being a DE&I champion, educating hiring managers, and helping us attract a diverse pool of candidates * Keeping our ATS (Greenhouse) up to date and following best practices * Building strong relationships across the business to understand hiring needs, priorities, and pain points Our Values & Culture 🌞 * Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. * Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. * Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. * Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. * Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. We’re Looking For 🔎 * Experience in an in-house Talent Team * Proven experience in sourcing candidates through various channels * Familiarity with Applicant Tracking Systems * Strong organisational and time management skills with the ability to prioritise tasks effectively * Proactive approach to problem-solving and the ability to take ownership of tasks * Ability to influence key stakeholders and decision-makers  * High levels of emotional intelligence and the ability to work well with a wide range of people Interview Process 🤝 * Stage 1: 30 minute intro call with a Senior Talent Partner * Stage 2: 60 minute interview, including a pre-prepared case study * Stage 3: 90 minute interview with stakeholders and the People team Diversity & Inclusion 🌈 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: 🏥 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🚘 Octopus EV Salary Sacrifice Scheme 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 Enhanced Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Info 👍Check out our ‘Top Tips’ for interviewing. ✔️Keep updated on new job opportunities by following us on Linkedin. 📧Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Hi, I'm Lucy - hx's Head of Talent. I joined hx nearly five years ago when we were 15 people. We're 250 today. Building this team has been some of the best work of my career, in large part because of the people on it. I'm learning constantly, especially as we keep tackling things that have never been done before. We're now post-Series B and scaling globally. We're also all in on AI - and that means navigating a real transformation in how we think about teams, how we hire, and how we run as an international business. None of it is settled, and that's the interesting part. So I'm hiring a Talent Partner to join our London team and own hiring across the business - technical and non-technical alike - with the judgement to partner closely with our leaders. Most of all, I'm looking for someone genuinely excited to navigate that transformation with us, rather than wait for the answers to arrive. This is a hybrid role, based in our London office. We're a fast-moving team, and being in the room together is how we build, learn and move at the pace we do. We're looking for someone who's genuinely excited by that, not just willing. Sounds interesting? Read more about us below. ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry: which risks to take, and how to price them. These are decisions that shape real-world outcomes - whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision. We help them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally. We are already trusted by nearly 60 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do: from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. ABOUT THE TALENT TEAM We're a team of six. Lean, ambitious, and aiming to operate at the frontier of what AI-leveraged hiring can look like. We're all in on AI, and we know we can't afford to get comfortable - AI is changing fast, and so must we. Increasingly, we're becoming a team of generalists who love solving problems. The lines between technical and non-technical hiring matter less than they used to; what matters is judgement, craft, and the willingness to pick up something unfamiliar and figure it out. We're also builders. Anna is building an AI-native interview coach. Oskar is building our own candidate portal. Cait has redesigned our go-live workflow. Dan is going deep on quality of hire. We use a best-in-class stack: Ashby, Metaview, SourceWhale, plus a growing set of agentic sourcing tools - and if you're still hungry, you build your own. Something I've come to value most about this team is that the work we get to do here isn't really possible everywhere. hx is unusually and deeply invested in hiring - across the leadership team, not just inside Talent. The hiring bar is real, partnership is the operating mode, and people treat us as part of the decision rather than support around it. That's rare. A lot of what makes Talent at hx different - our rituals, our stack, our hiring philosophy - lives on our Talent hub page. Worth a read before you apply. ABOUT THE ROLE This role reports to me directly. As a Talent Partner, you'll own hiring across the business end-to-end - both technical and non-technical. That spans engineering, product and data hires through to GTM, customer success, partnerships, marketing and the operational roles that keep a scaling company moving. Some of these will be senior, ambiguous searches; others will be high-volume craft. It's a genuinely varied portfolio, and we're looking for someone who's energised rather than daunted by that breadth. This is also a role with real sourcing depth. We're looking for someone who knows how to generate engagement and replies - someone whose craft turns cold talent into a real pipeline of conversations, across very different talent markets. WHAT YOU'LL BE DOING This is a doer role. We care deeply about execution and, alongside it, the experience we create for candidates and hiring managers. Prioritisation, sense of urgency, judgement and the ability to deliver consistently in a fast-paced environment are non-negotiable. The partnering, brand-building and system-level work all sit on top of getting the daily craft right. Own hiring end-to-end across technical and non-technical roles - from senior, ambiguous searches through to the volume hiring that builds out our teams. Operate as an AI-leveraged builder. Ship your own automations, build your own dashboards, design AI-native workflows for hiring, and raise the bar for what a modern talent function can do. Run a sourcing-led operation. Design the targeting, build the messaging, and run the patterns that turn cold talent into committed hxers - across both technical and non-technical markets. Help build hx's brand - contributing to employer branding initiatives and using every candidate conversation as a way to build hx's reputation in the market. Bring market intelligence back to the business as a regular input - where the bar is moving, what's shifting in comp and expectations across the roles you cover. WHAT YOU'LL NEED TO HAVE DONE * Owned and delivered across a real breadth of hiring at a high-growth SaaS, fintech or AI company - ideally spanning both technical and non-technical roles, and comfortable moving between them. We're an insurtech, so the book can also include specialist hires like actuarial talent - a rarer but meaningful part of what makes this role interesting. * Closed candidates with multiple competing offers - including from top-tier competitors or candidates whose stated motivations didn't match their actual ones. * Used Ashby, Greenhouse, or similar ATSs as a builder, not just a user - designed your own dashboards, shipped your own automations, brought data forward as the opening move in stakeholder conversations. * Operated in an AI-leveraged talent function: built workflows with AI tooling, shipped automations, and have strong, current opinions on what good looks like in this space. * A generalist's instinct: you're the kind of person who enjoys picking up an unfamiliar problem and figuring it out, rather than staying in a single lane. WHY HX Your AI fluency will accelerate here. You'll work alongside a team that's actively building - interview coaches, candidate portals, sourcing agents, custom workflows - and you'll have the time, tooling and budget to push your own craft hard. If you're someone who learns by building, this is a rare environment to do that in. You're joining a generational business at a real inflection point. hx isn't an early-stage bet. We have nearly 60 of the world's largest insurers as customers, exceptional NRR (genuinely rare) at 125%+, billions in premium flowing through the platform, and backing from a16z, Highland Europe, and Battery. You get the rare combination: a varied craft role with the freedom to build, and the strong backing of a company that's already winning. BENEFITS * £5,000 training and conference budget for individual and group development. * 25 days of holiday plus 8 bank holidays (33 days total). * Company pension scheme via Penfold. * Mental health support and therapy via Spectrum.life. * Individual well-being allowance via Juno. * Private healthcare insurance through AXA. * Income protection and Life Insurance. * Cycle to Work Scheme ADDITIONAL PERKS: * Top-spec equipment (laptop, screens, adjustable desks, etc.). * Regular hackathons, lunch & learns, and socials, both remote and in-person, to foster collaboration and creativity. * Team breakfasts and lunches, fully stocked snacks and drinks, and a fun, creative office at The Ministry. * Access to cutting-edge AI tools and experimentation budget, giving you the freedom to test, learn, and innovate ahead of the market.   INTERVIEW PROCESS 1. Introductory Interview with Head of Talent 2. Skills Assessment with hx's Talent Team 3. Meet the team - Office Visit 4. Values Interview with VP People + One of our Execs 5. We offer!     OUR COMMITMENT TO DIVERSITY hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team.   NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.