Partnership Manager - DACH

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.  About the Role At Payhawk we maintain a diverse network of partners, which includes ERP software integrators, ISVs, financial advisers and accounting firms. As a Partnership Manager you will own and maintain the relationships with existing partner accounts, while identifying and incubating new partnership opportunities. The ideal candidate for this role has previous account management experience in channel sales or value-added reseller programs and possesses great communication and interpersonal skills. Must feel comfortable delivering presentations to small groups of people online, as well as in person. A good understanding of the SaaS sales process and proficiency in CRM software are a must. Knowledge of the fintech industry, financial accounting skills and ERP knowledge are a huge plus. This role requires regular collaboration with Payhawk’s sales, customer success, solution engineering, marketing, and legal teams. Some business travel is expected. Responsibilities * Partner prospecting, acquisition and recruitment. * Own and develop the regional partner GTM strategy. * Sales-enablement training to the business development teams of partner companies. * Contract negotiation. * Lead tracking and assignments within Payhawk’s sales organization. * Identifying and developing champions within partner companies that will promote our product internally. * Coordination of co-marketing campaigns. * Frequent partner performance reporting. * Representing the company at industry conferences and events. Requirements * Strong communication skills in German (C1/2C2) and English on a professional level (company language) * At least 4 years of experience in a channel management or sales-related role such as Partner Manager, Channel Manager, or Account Executive. * Experience in a SaaS company selling products to mid-market and large companies is strongly preferred. * Experience with the ecosystems of Oracle NetSuite, Microsoft Dynamics, Sage, or SAP is considered a plus. * Proven track record of successfully achieving company targets. * An energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment and handle ambiguity with a solutions-oriented mindset. * Ability to think strategically and execute at both a high level and in day-to-day operations, ensuring alignment with Payhawk’s long-term goals. * Strong data-driven decision-making abilities to track partnership performance and inform future strategies. * Excellent verbal and written communication skills, including the ability to influence and build trust with internal and external stakeholders. * Organizational and time-management skills. * Excited to work in an AI-first environment, actively using AI tools to move faster, cut repetitive work and have more impact * Bachelor in business administration or international management is preferred. * Ability to do light travel Company Benefits * 30 days holiday paid leave * Competitive compensation package * Exchange policy to another Payhawk office (London, Amsterdam, Barcelona, Sofia, Paris) * Flexible working hours * Regular team-wide events * Opportunity to use the Payhawk product. Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

ABOUT JETBRAINS  At JetBrains, code is our passion. JetBrains is a global software company specializing in the creation of intelligent, productivity-enhancing tools for software developers and teams. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 90 Fortune Global Top 100 companies are JetBrains customers. About the role As a Key Accounts Manager for Enterprise clients, you will be the strategic partner and trusted advisor for our largest enterprise accounts. Your primary responsibility is to nurture and grow relationships with key stakeholders and users within these organizations, ensuring they realize maximum value from our solutions. You’ll act as a single point of contact, advocate on their behalf within the company, and work cross-functionally to align our resources and support the customer’s ongoing success. Your focus will be on customer satisfaction, retention, and growth, ensuring a smooth and mutually beneficial partnership. Key Responsibilities * Build and Maintain Relationships: Establish and strengthen connections with key stakeholders, decision-makers, and users to build trust and align on mutual goals. Understand their objectives and serve as their strategic advisor. * Customer Success Planning: Develop a deep understanding of each customer’s business priorities, and build tailored success plans to align with these objectives, focusing on product adoption, utilization, and expansion. * Proactive Account Management: Monitor customer engagement and proactively address any risks or issues that could impact satisfaction or retention. Collaborate with internal teams to resolve escalations promptly. * Growth and Expansion: Identify upsell, cross-sell, and renewal opportunities by educating decision-makers on the full value proposition of our product suite. Partner with sales teams to capitalize on expansion opportunities. * Voice of the Customer: Serve as the customer’s advocate, capturing their feedback and feature requests to relay to the product and development teams. Strive to address their evolving needs and improve overall satisfaction. * Reporting and Forecasting: Maintain accurate records of account activity, renewal forecasts, and expansion potential using our CRM system to provide insight into the customer’s growth trajectory. * Team Collaboration: Engage with product, sales, and support teams to ensure seamless service delivery and support strategic initiatives for your accounts. Requirements * Experience: 5+ years of experience in a Customer Success or Key Account role within the cloud, software, or technology industry, with a focus on enterprise accounts. Previous experience managing relationships with complex, large-scale customers is essential. * Relationship-Building Skills: Proven ability to establish strong connections with executive-level stakeholders and build long-lasting customer relationships. * Strategic Planning and Execution: Demonstrated experience developing and executing account plans, including success metrics, renewal strategies, and expansion roadmaps. * Customer-Centric Mindset: A passion for delivering exceptional customer experiences and an ability to advocate for the customer’s needs within the organization. * Technical Acumen: Strong understanding of enterprise technology and software solutions. Ability to effectively communicate technical information to a range of customer stakeholders. * Analytical Skills: Proficient in data analysis to identify trends, monitor engagement, and optimize the customer’s success journey. * Communication and Collaboration: Excellent verbal and written communication skills, with the ability to collaborate cross-functionally and advocate for the customer’s needs. Travel Requirement * Up to 30% of the time for on-site meetings and relationship-building activities. Languages * Fluency in German and English is required. Additional languages are a plus.   This role is ideal for a customer-centric, strategic thinker who thrives on building meaningful relationships, delivering value, and driving growth in complex enterprise accounts. Join us to help shape the future of customer success and ensure our clients achieve their desired outcomes with our solutions. We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.