Senior Account Manager, Enterprise Client Services

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!   YOUR MISSION The successful Senior Account Manager will excel at articulating Bitpanda’s Enterprise Services value propositions around business operations and user adoption and engagement growth initiatives. You will build and maintain strong relationships with multiple contacts within assigned partner accounts and implement strategies to drive retention and revenue within our customer base.   WHAT YOU’LL DO  * Manage multi-threaded relationship build on trust, business operations and user adoption for a number of partners from the go-live of the trading platform. * Cross functional alignment to increase performance ops planning, establishment of best practices, product roadmap initiatives and development of end-user outreach. * Define mutual key business metrics and success criteria and proactively monitor and report through business reviews and provide ongoing recommendations for further optimization. * Collaborate on providing solutions to critical problems for your customers issues and needs, feedback to the business for product refinement. Lead and facilitate both in-person and virtual Quarterly Business Reviews (QBRs) with partners, ensuring alignment on performance, goals, and strategic initiatives. * Collaborate with partners to define and refine a clear strategic roadmap, establishing measurable milestones and key objectives. * Take ownership of critical meetings, driving discussions, decision-making, and follow-through to ensure successful outcomes. Act as the main point of escalation for partner issues, proactively addressing challenges and ensuring swift resolutions to maintain strong, productive relationships.   WHO YOU ARE  * Ideally native or C2 level in German & English. Excellent written and oral communication skills with all levels of the organisation. * Highly organised with great attention to detail, ability to roll up your sleeves and manage multiple tasks to fill in the gaps.  * 3+ years relevant work experience in client-facing roles for SaaS or fintech organisations. * Expertise with leading projects, facilitating training workshops, and or liaising cross functionally to solve or enable customers business needs. * Creative problem solver, accountable, and team player who owns their own impact and understands the the benefits of knowledge sharing and a collaborative environment.   WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business,  as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.  We are looking for a proactive and adaptable Senior Account Manager to join our team in San Francisco. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.  Senior Enterprise Account Manager As a Senior Enterprise Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key contacts. You are a born networker who thrives in a fast-paced, diverse and entrepreneurial environment. You'll be managing relationships with international contacts across multiple industries and channels. You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow. Power the growth of your merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape. Sounds exciting? Keep reading! What You’ll Do: * Relationship management: Build deep trusting relationships with decision makers and executives on our most strategic accounts. Establish a global network within Adyen and work collaboratively across cultures and time zones * Commercial acumen: Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts * Strategic consultation: Act as the human dimension of Adyen’s product by delivering payments expertise and guidance to customers. Use data to tell compelling stories and position yourself as a trusted partner and informed advisor * Leadership: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship * Project management: Be proactive and prioritize across multiple projects and teams to ensure thorough execution on cross-regional projects involving internal and external stakeholders * Feedback: Advocate and champion for your customers internally and serve as a feedback loop to influence Adyen’s product roadmap Who You Are:  * Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management * Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions * Highly skilled in leveraging your business acumen and analytical abilities to align strategic goals and help customers reach them * Proficient synthesizing complex data sets and leading with a consultative approach * Proactive and skilled at managing multiple cross-functional projects, while motivating and collaborating with others to achieve results Additional Requirements: * You have a minimum of 10 years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services * You have full professional written and verbal proficiency in English * Some domestic and international travel required Annual OTE ranges from $215,000 to $290,000, inclusive of base salary and commercial bonus. This role has an additional equity component. This range is based on the candidate's experience, qualifications, and geographic location; to learn more about our compensation philosophy, please click here. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.